WellQuest Living

The facility is nice. The food is okay. The staff are very friendly but they are under staffed. My wife is disabled and sometimes she has to wait up to thirty minutes to get help. They Are friendly but need more caregivers, especially during the morning hours.

Housekeeping for residents is minimal, and staffing levels are variable. When Dad first moved in they didn't have a functioning bus for six months, and once they finally got it fixed it was three or four more months before they could hire a driver for it.

Memory care rooms are older, air conditioning had to be put on manually. My Dad was not capable of asking. Room temperature was very warm when afternoon sun came. I would have liked more communication with staff at move in. Had no knowledge of daily schedule/expectations. My Dad had end of life dementia. I expected staff to handle this. Hospice communicated symptoms more clearly. My Dad was at Carmel Village for only one month. This was the most difficult experience I've had since leaving my children at daycare for the first time. That was 38 years ago. Staff needs to be more compassionate about this experience.

It is a fairly good place, but if you have a loved one in memory care visit often. They did not have enough people to give the extra care. I had a tough call with the gal running the place. My mom was discharged from the hospital late and I called to advise them of this, but when she got to the home the emt took a reading of her oxygen level and since it was low and the home did not have any for her, she was taken back to the hospital. The staff did not advise me of this, so in the morning when I talked to the physical therapist to see what extra help my mom could get she called me back and said that my mom was not there. Talk about being upset...I had no idea where my mom was. The home health place helped and called me back to let me know that she was taken back to the hospital. If your loved one needs extra care it is advisable to pay for a caregiver to come in and help out. So I am not to impressed with WellQuest.

Well it's ownership changed hands, so they do things a little different than at first. It's not assisted living for seniors anymore. It's just straight senior citizen living. Now my dad needs to be back at home to have around the clock supervision. So we're in the process of moving him back to his house. My dad finally started being ok with being there but he was mad at first he didn't want to be there! Now we're trying to get him out of there and it's hard.

Jury still out on change of ownership. I understand transition takes time. Most personnel from previous ownership, from managers to care givers have left or were let go. Many of the resident concerns are being listed to re; laundry, food quality and food variety, activities, HOWEVER very little action seems to be taking place.

Our family had an in person tour with Sunrise of Fresno and it is a beautiful community, but the person we spoke with was a little to pushy for us.

We toured with WellQuest of Menifee Lakes and it felt more like a sales meeting. The Wellquest environment was sterile and expensive. Who cares about marble, chandeliers, high ceilings? Not me. Not my parents. It was not a good fit for us.

Overall it's been a good move for my parent. Not having their own home to worry about maintaining any longer has eased their stress. And I feel supported knowing that there are caregivers to check on my parent and help out when needed. However this facility has had a terrible turnover problem. It's been open only a year and they are on their third executive director and third activity director. My parent likes to get to know the staff so it's upsetting when they leave. Oakmont puts up a lavish activity list as a marketing tactic, but few of the activities actually happen. My parent has shown up at the appointed place and time and there was no Oakmont staff there--just an empty room with nothing happening. Also there has been poor follow-through when we have had a concern or complaint about the apartment. Many of the individual caregivers and staff are kind and friendly, which is wonderful. And there have been instances of inappropriate behavior-- a housekeeper logged herself into her own Netflix account on my parent's smart TV, while my parent was away from their apartment. And a male night caregiver attempted to grope several female residents in their beds, and was subsequently arrested. So the hiring and background check process could be better.

We have been here about 6 months now, they are changing ownership and going through a transition which is impacting all of ratings which were better 6 months ago. I do feel my mom is overall safe and in good hands as a registered nurse myself.

This community has been ok so far, we're still trying to give them a chance. The activities were better when my loved one first moved in, but they have decreased. It seems like the Director is there sometimes and then other times not so much. The food has changed. I would have rated it at a 5 before, but it seems to be higher in sodium than it used to be. The kitchen staff is nice and always pleasant. I have recommended this facility to family and friends. There was a flood recently and my loved one is misplaced, but we're hoping things improve soon. I know it takes time!

The cleanliness, medication management and variety of activities could be greatly improved. That's why I found another place for her. Truly the industry needs attention. It's common, apparently, to not give care as promised, poorly trained staff, crappy food etc for exorbitant rates. They should all be ashamed

They are short-staffed and transitioning in ownership/management. It really requires advocacy and persistence on my part. They do provide structure in terms of meals and weekly cleaning for my loved one. And it's a safe place.

We picked this community, because it was the only one with an opening at that time. They are average from what I have seen.

I toured this community and it was nice overall. It's a big facility and I didn't love the set up, but part of that is personal preference. We were looking for something smaller that felt more like home. Pricing is a lot higher than many of the others we looked at. It could be a great fit for someone looking for that kind of atmosphere, though.

I didn't care for the secure area for the memory care residents.

The tour guide seemed a little over the top and it felt too pushy to me.

Sterling Place is an older facility. There has been some changes in management recently and they have had issues with maintenance and housekeeping and stuff like that. The residents have gotten a group together to bring some of these issues to upper management. She said the food is pretty good. We are hoping to see some improvements soon.

We can't seem to get our loved one's rent processed correctly. They're overcharging, and we can't seem to get the money back. They're holding it in some type of escrow account instead o applying it to her rent, which is very frustrating. Other than that, it's a very nice community with a good atmosphere. The building is spacious. They have great activities. And the staff is very nice.

We toured The Sterling [date removed]with the Community Sales Leader [name removed], who was very helpful and honest. The Sterling is not a place we'd be interested in living at this time in our lives. It has too many amenities included in the monthly fee. Amenities we do not need.