Watermark Retirement Communities

The facility itself is beautiful and has a lovely garden that residents can easily access. Would recommend, but with caveat that the activities need improvement. There is 1 person that does it all. On his days off, they watch tv

The staff at blue Bell is for the most part very very good. Caring friendly on top of issues for the most part. I would clearly say a nine out of 10. [name removed], the Director Of Nursing is outstanding.

I was a respite patient so my experience is different from most. I had a short stay to recover from surgery. The majority of the staff is wonderful and caring, the food was delicious and varied. There were enough activities to keep you entertained during the day but almost nothing at night. 20 year old movies didn't appeal to me when I could stream current movies on my tablet. I guess you could say that sums up the whole living experience there: dated. The facility and furnishings are adequate but need updating badly. Many doors and restrooms are not handicapped accessible. Even ones that are supposed to be don't work. What's up with that? There are beautiful outdoor spaces to use but are extremely difficult to access, unmaintained and generally ignored by the staff. Like I said above, the direct care nursing staff and the kitchen staff really made me feel comfortable and cared for.

What we like the best about the community is the available activity's. What they could improve on our be the communication between departments is terrible, anything having to do with care points is a block wall

The staff is always very helpful. What is nice--everyone greets you by your name from day one. Made me feel that I mattered. Facility is clean and comfortable. There is no chef at this time. Hoping for someone who can cook. The ordering needs to be improved greatly. They are always out of food that is popular--need to increase the quantity.

Nice facility, good food, friendly staff and great location. It was newer and nicer. Downside its too expensive

I think we've been mostly disappointed in the food but pleased with most everything else so far.

The building is less than 5 years old. everything is still new and clean. There was a challenge with my fathers room that I addressed myself. The staff are all warm and helpful. There is always something to do on a daily basis. Per my father, the food is good. All times of the day.

Only concern i have is that at times especially in evenings they are under staffed with the aides. Sometimes i have to keep searching around to find an aide who can let out of facility. Also at times there are younger aides who dont seem to really want to be there.

Nice here so far. Nickel and Dime everything but probably every place does. Very very friendly staff and residents. Upkeep good. Housekeeping is minimal and they won't move anything to dust or sweep. They Do make your bed! Apt nice and modern. Food good but not excellent. New chef learning how much to buy, I think. (Senior portions) Over all I'm settling in. Miss my garage.

From the minute you walk in the door you are met with friendly and helpful people from the reception desk to the residents, the servers in the dining room to the person who cleans my apartment. My only concern is the elevator as I live on the 3rd floor. The carpet should be cleaned daily. There should be hand sanitizer dispenser located outside of the elevator so people can sanitize their hands before touching the buttons to select their floor.

For our LO the décor was similar to her décor at home. After multiple unannounced visits I was always warmly greeted by staff and that still happens. The menu fit her taste and the meals continue to be delicious. It is a smaller facility. But the biggest attraction was 2 levels of memory care. I would recommend to others. We know our LO gets great care there, the facility is clean and she is happy!

Corporate cut the budget for the kitchen! Who needs the funds more, the staff attempting to provide the best for residents, or the over-paid executives?! Our parents of course! The staff isn't given the money they need to provide as high quality meals as they'd like; and service expected. The location is filling up and the staffing numbers now aren't keeping pace. It takes a long time to get your meal (in the dining room) so it arrives lukewarm or cold. Residents may pay [fee removed] to have a meal delivered to their room (no fee if they're ill) yet delivery is an hour or two later than requested and it's cold. The staff is excellent! However, there is a concern in regards to the time it takes for a response (resident says it takes a long time. Staff say they respond within 15 minutes?). There's a new Program Director and things are looking a bit more lively as of late. Was told at the time we toured that staff would go to residents' rooms to bring them to activities. This has been inconsistent (In all fairness, resident may have turned down the staff's invitations but if that's the case, the weekly activity attendance report should indicate such.) When resident first moved in, staff made rounds every couple of hours through the night to check on them. As membership grows, don't know if that's still being done. Concerned that there's not a medical staff member on site 24/7. We knew that when we chose this site, but something to consider beforehand. The protocol with any medical concern is to call it in (Fire dept.; While exceptional people, their fee is [fee removed].)

I would recommend. I would add the move in process was quite stressful and I wish there was a bit more assistance and guidance with that. The proximity for visiting - it was one of the closer options for my dad to visit. And the activities and organization.

For a patient who can move/walk/dress on their own I would definitely recommend. For a patient who is not mobile, if you can find a place for a similar cost I would look into that place. We are considering this now.

Sometimes we had issues receiving paid for services even after bringing them times their attention (e.g.: assisted showers). Many times when I visited, the bathroom was unkempt. There was one bad apple kept me from a higher score. My loved one chose not to participate in the activities. I would maybe, but I feel the entire industry has some work to do. They seem to be always understaffed. Or the staff is under trained.

It's a clean facility and the staff is helpful. The food is iffy, but they seem to have a lot of activities for the residents. It looked new and the rooms were a good size for my mom.

I can't say much as I'm not the one staying there. I guess the only complaint my mom has is she wish she could get some snack food after dinner. Yes, I'd recommend the facility to other families who may need a place for their loved ones

I love the warm friendly environment. The Legacy at Clover Blossom has been a positive experience for our family. The Legacy opened her with open arms and provided my mother with the safety and comfortable living. It is at the Legacy that she is engage with others and actively involved in activities that she was lacking living alone.

They do take very good care her. I was just hoping it could check on her every hour.