Watermark Retirement Communities

The reception my mother and I got from Michael Bruno when we first toured Rose Tree Place was first class. When meeting us for the first time, he said to my mother "Mary you just got your hair done, it looks beautiful." I knew from that comment that Michael was a detailed oriented individual (we had just come from the hair salon)!! He made us, especially my mother, feel so very welcomed. During our tour, Michael acknowledged everyone by name, both residents and staff members. It was obvious he cared about each individual. Mom and I toured four other communities. After each tour I would ask her what she thought and she always responded "I like Rose Tree." The interesting thing about Rose Tree is, it was not even on my initial radar. A Place For Mom recommended Rose Tree as a possibility. Had it not been for that organization, mom would now be living in a different community. During the decision process, Michael called periodically to see if we had any questions. Other communities were more interested in the sale versus the correct fit for mom. Michael Bruno was concerned about my mom. Even though Michael has left Rose Tree Place and is now employed at A Place For Mom, he still reached out to me to see how my mom's move went. The support and compassion Michael has for the elderly is unsurpassable. Thank you Michael. PS. My mom has been at Rose Tree for less than 1 week. I will review again after some time has gone by to accurately rate the care, activities, etc.

I wouldn't have any problems giving them a 4. There is nurse that doesn't communicate well, but the aids that are there, the ones that take them to the living room and feed them, who are really taking care of my mother, they are fabulous. The amdin has been great, I've talked to the higher ups and they're great. I go to Eileen who is very helpful, everyone above that one nurse is fabulous. The staff is all very nice and very caring. I've shopped around and the cost is great, I do wish they would encourage her to walk more and be able to be more varied with the kind fo food they're giving her. The have her on pureed food and they can't switch to solids when she can eat them. That's their policy, I don't know where it comes from, if its state regulation or what but I do understand where they're coming from. I haven't seen alot fo activities, I go at dinner time, but I've seen them bowling and doing a music thing, they were having a good time.

Maybe being a little bit more attentive in the memory unit, but I guess that would everybody would want

What they could improve on would be to hire more staff, however we would recommend The Fountains at Greenbriar to other families based on the experience so far.

I recently began my search and tours of various facilities, and this was my first stop. Thus I didn't have a baseline to compare. Skybridge is modern, full of activities, dining plan and optional restaurant dining and cafe. Exercise room, outside patio with grill. Multiple areas for social gatherings, or to sit and read. I saw a 1 bedroom unit. Sufficient living space, but not much closet/storage space. Pets are allowed (which I find to be a +)

Overall = 4.5 Staff = 1,000,000/5!! Everyone I interact with is amazing. Very impressed with their care team. From the janitor to the Director - they are all exceptional and really care about their roles in these elders lives! Facility = 4/5 (This may have a lot to do with change of ownership - doesn't make sense to update something if someone else is going to come in and change it anyway). It is in need of an update. It is always kept very clean. But some of the furniture and fixtures could use some updates. I'm interested to see what the new owners will do! Food = 4.5/5 I think this is just how it goes for the style of food they have to make. Hard to accommodate so many different diet restrictions, I'm sure! They do offer a large variety for any meal. So if the main option isn't appealing, there are always multiple other choices to make. Meal time seems to be everybody's most anticipated daily activity. It truly is the only guaranteed unique thing each day. I think most don't pay attention to the menu ahead of time and enjoy the surprise of what's being served that day. I think there should be more activity centered around food prep and menu planning. A lot of these residents are really bored and would probably enjoy washing fruits and vegetables. Sorting different sizes. Sorting dishes and silverware, the possibilities are endless! But that requires staff, which requires funding, which is unknown until the new owners step in. Activities = 4/5 Activities are only as successful as the participants are willing to make it. It really does depend on the group demeanor at any given time. Certain residents can certainly raise or lower the enjoyability of things. They do offer consistent activities. I wish there was more focus on physical movement beyond the daily exercise class. I feel like it should be incorporated in everything, throughout the day. Just for general core strength and mobility improvement. But again, that requires staffing, which requires funding. Room size = 5/5 I think the rooms are a perfect size! You really can personalize however you choose. And I think it is awesome that everyday, everyone is up and dressed and beds made. I really think that is key in keeping people's moods uplifted and helping keeping them engaged day to day. Most people spend a lot of time outside of their rooms and interacting with their neighbors. Side note- there's a lot of great outdoor spaces that aren't used as much as they could be. But they do a great job of having beautiful landscaping and bird feeders throughout the property. There's always something blooming, or a cute creature foraging. They also have a perfect location in Livermore. Extremely close to multiple medical facilities and services. There's even a grocery store right next door.

Ask lots of detailed questions about everything! Help with things from maintenance etc is done at a fee. Would recommend but do your homework. Also, food is great and people are very friendly.

The apartment has plenty of room. The food is good. There are plenty of activities to keep dad entertained.

Great looking facility. The apartments are a nice size. Lots of activities. Staff is responsive and very welcoming. Lots of opportunities for residents to socialize. The food leaves a lot to be desired. Poor quality and taste.

The staff were so nice to mom, they would even come to visit her in her room.

Great food, friendly staff, a little bit expensive, but it is Bellevue so you have to expect that. I have had a few minor complaints but they have mostly centered around confusion regarding whether mom's caretaker is responsible for something or if the staff is supposed to be doing something. I also need to better understand the billing for my mom's care, but that is likely my own problem since I am allowing for a flexible settling in period which hasn't fully locked in the care. Still, in contrast to the care that my mother in law gets at Auburn Meadows, Auburn Meadows staff seem to be more diligent recording how much time is spent helping each resident. Billing at the Watermark seems to be based upon an estimate at the beginning of the month that doesn't automatically get adjusted based upon what actually happens. When I complained about the first month, they made a significant adjustment, but I haven't taken the time to fully evaluate her second and third months yet to see.

While everyone is very nice and friendly, there are procedural things that are poorly executed. Paperwork not processed on time, miscommunication between administrators and staff, difficulty communicating with anyone beyond the front desk person. Some information has to be requested, and if you don't know what to request you won't get that information.

It doesn't sound like the same. People will be still there if it reopens... I liked the diversity of food for the supper time and the friendliness of everybody that was involved. It's an amazingly usable location. If we could have stayed we would have

Care services - some promises were made but were not followed through with in regards to care. Food - My mom reports the food is not great, meals are repeated for lunch and dinner, staff in dining room unfriendly.

White Cliffs is expensive but it's worth it. The people are nice and friendly. The nurses care for their patients. It's clean.

The food is good although my 104 year old mother complains. The staff is all very friendly.

The care givers are fantastic. They really try to help the residents have the best life they possibly can. The facility is a bit on the old side though it is generally well maintained. The only real issue is heating and cooling. They can only do one or the other so sometimes the room is too warm.

The staff was enormously helpful with getting everything approved and set up prior to moving in. Once moved in, all communication seemed to cease. As there was no follow-up once settled. Our move-in coordinator was no longer employed with the company. Also, there is no convenient plan of care follow up as indicated during our interview for our Assisted Living Resident. We (the family) was told to just reach it to the doctor for any questions. Then the FOOD??. We have been told it is left over lunch pretty much with a little something different added. At times, the food is unrecognizable. When the dinning hall manager was confronted and concerns were expressed, he told us to just send him a text of when dinner was not satisfying. The menu is just basic and not good quality standards for the money paid and for someone that is relying on someone to provide quality food when you can't do it yourself. Lastly, there seems to be NO updates of current events (newsletters or meetings) for Assisted Living residents or families to chime in.

I recommend Watermark! Facility is very new, maybe a year & a half to 2 yrs old. Very luxurious decor. Caregivers r courteous & attentive & caring towards the residents. Between lunch & dinner 1 caregiver does educational stuff w/the residents, and exercise so the residents r engaged & not bored. Very good food! I've had my mom in 2 other memory care facilities. Compared to the other 2 this one is the best

Staff is wonderful and so helpful. [names removed]and all the people in Concierge have been great. Have bent over backwards to make Mom's transition seamless. The only issue that Mom has made me acutely aware of is she's not a fan of the food. She's never had any nutritional guidelines that she follows. I'm sure it's bland by her standards.