Waltonwood Senior Living

Very challenging to communicate in a timely and effective manner with admissions and administrative staff from initial move in to move out. Hard to get responses via phone messages, text or email. Communication about repairs and cleaning staff were always timely.

The main selling points for us were: 1. The availability of a 2-bed 2-bath unit 2. The unit's proximity to the dining room 3. All the units and amenities are on one floor 4. The quality of the food 5. The ability to transition to Assisted Living in the same campus. The staff are very friendly and quick to respond. Housekeeping is provided every 2 weeks and is thorough. There have been some short-staffing issues in the dining room and housekeeping, but management has been working to minimize the impact. They have a lot of in-house activities to participate in every week, as well as occasional off-site lunches or day trips. I would highly recommend this facility to others.

Our family had an in person tour and it is quite expensive but the tour itself and community is very nice. Some of the rooms got to overlook that pond, the staff were all very helpful, nice and very accommodating. Before we left we even got to take home a little bundt cake.

Our tour at Waltonwood Twelve Oaks was very nice. It just seemed a little big in terms of population for my loved one.

I picked this community because of, the newness, and the the ease of getting there quickly. The food needs to improve, although the variety is good. They need to improve on the ease of communication with the chef. Sometimes they run out of food. They need to do better with, the management of food that is availble to the residents. Overall, I would recommend to other families.

The caregivers have really been so wonderful! The financial part of it is sometimes frustrating. But the caregivers are fantastic, and that's what matters most.

The staff at Waltonwood Twelve Oaks are GREAT!!! They are so friendly and helpful. The food is also very good!!!

Staffing shortages have impacted several areas- maintenance being the worst. Parents love the food but basically skip most breakfasts as they serve carbs and fruit. The concierge doctor service they partner with has been a bit of a disappointment- poor communication and follow up, high co-pay. The PT service they partner with us AMAZING. Its a bit like high school... As It's a bit difficult for newcomers to make friends as there are existing groups that stick together... In general, we are very happy with their overall experience and glad we made the move.

I felt the tour was perfunctory. I had the sense that they give these tours a lot. There was an attitude of "This is what we have - take it or leave it." The building itself, while older, was pretty well kept. It seemed to me that there was more of an emphasis on independent living rather than assisted living. And we were looking at assisted living for our loved one.

My parents struggle with the fact they have to fill out the menus all the time as it is tedious. I think it would be nice if there was some sort of a menu support. Reason for giving 4 out of 5 on overall value, if they are older or downsizing they try and push them into assisted/memory living right away even if not needed. When things have come up they do report it and communicate quite well.

What sticks out about Waltonwood Carriage Park is how the staff really seems to care. As far as the food goes, the quality of meat needs improvement- resident's refer to it as "mystery meat".

This was a nice community and a newer community. They had lounge rooms and an exercise room that was nice. They included breakfast and dinner in with the price of the rent, and the resident would then have the option to purchase lunch.

They have a single sink in the bathroom that was small. It was a nice community that served a continental breakfast.

I toured Waltonwood Cherry Hill and it was a beautiful facility. It was very clean and very organized. I thought it was too large, much larger than the community I chose. I chose another community because I didn't think the care would be quite as good as what she's getting, like the staff knowing what everyone names are.

I went into the tour expecting Waltonwood - Cary to be newer and really nice, but it just seemed too big. And their memory care unit seemed a little bit darker and not as sunny as the place we chose. I also wasn’t able to see a room since they have a limited number and all were occupied at the time.

Our tour at Waltonwood Royal Oak was good. Apartment size was very important to my mom though, and she didn’t like how small the apartment was here.

My mom generally gets good care in the memory unit at Waltonwood Cotswold. There’s not too much turnover in the direct caregiver staff, and the care manager is reasonably responsive when we have a question or concern. However, when my mom has a health concern, she almost always ends up in the hospital, usually for far longer than she needs to be. Her actual health care may take two to three days, but she stays in the hospital for a week or more because it takes WW so long to get her meds, oxygen, etc. ordered and delivered, and they cannot do any of that over a weekend, or indeed, after 4:00 pm on a Friday. I am constantly hearing about what they cannot do for her, since they don’t provide anything that is considered skilled care. You don’t always get what you pay (royally) for.

When you walk into Waltonwood it feels like a fancy hotel. It was more money than we could afford and the location was too far , but it was a very nice place.