Vitality Living

The caregivers at The Hearth are compassionate and loving. The management leaves much to be desired and did not respond to concerns we expressed. The corporate office referred me back to the local Ex Director. Although disruptive, I ended up moving my parents to another facility in order to receive the care they needed and that we were paying for. Very disappointing.

This facility offers limited skilled nursing assistance. Help with catheter and neck brace is an additional cost. Our brother needs a Hoya lift to get from bed to chair and so forth. None of this is available. Also PT is an additional cost. Name is confusing Atria is one place and Evergreen has a different person who would evaluate. Very confusing.

No free standing living units

Been trying to move my mom to an Atria in Cherry Hill NJ. Been waiting four days for Spring Hill to sign off with them keep telling me it will be to Cherry Hill in a couple hours. have not gotten it and mom cannot move without it. No one answers, no one calls back. Tried home office and again no one calls back. Mom tried to get the nurse on her floor but not around. Have airfare for three grandchildern which will be wasted plus truck and car. Not to mention what my 98 year old mom will do when she finds out she cannot come home to NJ

Learned no Medicaid flip when he runs low on money, small courtyard area on 2nd floor .

You state you have a manager in dining room which is not true. Very seldom see on. If this is true would have corrected the problem of carrying glasses by the rim. Yesterday the server had his finger in my desert when it was brought to the table. Cell phone makes a great way to document the poor practices. May make good viewing on YouTube.

Still unable to order a meal and receive everything that was ordered.

In [date removed], Atria changed direction. It no longer allows “aging in place.” It says it is due to state law, but directors of other Assisted Living homes believe the cited law only applies to residents who need IV, etc. My 95-year-old dad is the 6th or 7th resident asked to leave his floor in the past few months because he is no longer able to stand on his own. Anyone with any form of dementia will regress to the point he or she cannot stand alone. Atria’s new administration shows little care or compassion for the heartache this causes families or the hardship it causes residents, giving them just 45 days to relocate. Ironically, my mom moved to Atria in late December while the former administration was still in place. Atria in late 2017 welcomed her warmly, saying they completely believed in “aging in place.” In an intensely bittersweet way, she died within two weeks after moving, or she, too, would be facing the trauma of yet another move. Bottom line: if your loved one has any type of progressive disease, you need to look elsewhere.

The bacon this morning tasted rancid. Once again I did not get my full breakfast order. This happens almost at all meals.

Brookdale of Arlington is situated in the center of bustling city life, traffic, and confusion. Positives: Brookdale evaluated my brother first and did call to state they would not be able to take him before our appointment. Negatives: no parking, attitudes by employees was distributed while employees were outside the building and not visible as far as they knew. Lobby looks and seems like a busy hotel lobby of a 2 star hotel. Email sent from Brookdale that refusing my brother was only the second person they had ever refused. I know they will be glad to know that in his new community he is functioning without issue and they are correct, it is the atmosphere and staff that make the difference.

My mother has been living in the Safe Haven, one of three units in the Memory Care division for a little while now. The CARE STAFF is the only thing that I can rate 5 stars (Evelyne, Ana, Katlyn and Ednie KUDOS TO YOU LADIES, THANKYOU FOR MAKING MY MOTHER APART OF YOUR FAMILY!) My mother currently pays a whopping $5300 with a scheduled rate increase of $1000 at the beginning of the 2016 year. I often get charged a great deal of money every month for wipes and depends. There is absolutely no way that my mother is going through 10+ packs of depends and 13+ packs of wipes EVERY MONTH. Neither of the two ladies in charge are pleasant nor can directly answer Any of your concerns.... And that's when you can find them. I had came in one day not too long ago to sign an assessment and after waiting over 45 mins to speak with the LG Director, I stepped out to make a phone call and there she sat, smoking a cigarette as usual leaving me to wait. Very unprofessional. I have recently noticed a decline in the amount of residents and I can honestly understand why. I've never seen any one in upper managemt take the time to sit and chat with a resident, breaks my heart. You should never be too busy for a resident. I've just never had a pleasant experience with either of the two, so excuse me for being biased. The only thing that is ever served for dinner is CHICKEN or PORK. I now take my mother out to eat twice a week just so she can have a taste of something different! The only activities they offer is a teenaged girl reading facts of the 50s or on her cellphone shaking a tamborine. I have seen ROACHES in the common area, and BM on the floor of the public restrooms. Not to long ago I found two pills on the floor of my mother's apartment which I brought to the RSS (office in the HAVEN) she must've assumed I wasn't still standing there since she had the AUDACITY to just toss them in the trash. Yes, tossed them in the trash...! Please, don't wait until its too late. Explore other options. I regret having my mother here for this long. But, 2016 is soon and she will be out.

Tour & dinner

Please don't be fooled by the pretty building. My father was there for only 4 months didn't even have time to settle in. He has dementia and alzheimer's he is 75 years old and 150 pounds and use of 1 arm. He had neck pain and the nurses only were able to give him tylenol which didn't help. We repetedly ask for pain medicine from the doctor and nurses. My father got angry because of the pain and threatend the staff (which I know is not okay) but they never addressed the problem. They sent him to ER where they told ER they weren't taking him back to send him to Peachford, where they would reevaluate him, they did not reevaluate they told Peachford he was not welcome back to find another place. All of this over pain medicine. I was told by staff that he basically sold the units in memory care because of friendlyness while they showed the units to family. Wow from that to Kick him to the streets. Nice. No understanding at all.

My husband and I will be contacting administration about the recent happenings with our family member at your facility- who is now in the hospital. Thank goodness a family member came from out of state (we live out of state as well) to visit so that our family member could be given the medical attention she needs. We will be calling and are verfy upset. We have many questions we need answered.

This was not the environment we are looking for at this time. We want a less restrict environment

There wasn't enough staff to care for the residents. The community convinces you to move your loved one in, and once they have your money, they no longer care for your loved one. The communication with the staff is horrible, as they don't return calls to the family. I would never recommend the community to anyone.

The place itself is really nice, however our loved one was just not getting her money's worth. The management was terrible and we have two big issues with them. One was the lack of communication, when you would approach them with an issue they said it would get done but they never followed through with it and the entire time our loved one was there nothing was fixed. They needed to have better medication management, they messed up multiples times, they were giving her the wrong dosages, at times they did not know what they were giving her because the medicine was not being administered by a nurse. They also would skip medication, and there was just no communication. Our second issue was the food, our loved one needed to be on a soft diet, and for five months she was only given two options to chose from and even then sometimes she was only given a few items to eat for the entire day. During those five months we had to go all the way up to the vice president to try and get this issue resolved and it never was. There was also a lot of staff turnover and our experience was just a complete disaster.

As a nurse I was very skeptical about placing my mother in an ALF. The staff at Atria, Windsor Woods have gone above and beyond to make my mom feel welcome as well as myself. It has been a five out of five experience thus far! Due to Covid 19, she is still on her mandatory isolation so she has not attended any activities, but she will and is excited to get involved!

Terrible ! Would not recommend

If you value your life do not be a patient here. In large part this is a dumping ground for people who are beyond help and have no where else to go. Dementia patients are mixed in with short term rehab patients. No doctors on site. All patient care is provided by one nurse, a bunch of aides many of whom struggle to speak English and a couple of physical herapy people. During my wife's 4 day stay the floor was never cleaned, her sheets were not changed, the floor boards under her bed were missing, with mrsa in a leg wound her bandages were discarded in the waste basket, she was not kept in isolation and care providers did not wear protective gowns and gloves, no iv was used to administer the antibiotic, her admittance questionnaire was not completed until 2 hours before she left and a treatment plan was never developed. Always physically inspect any rehab facility beforehand.