Vantage Senior Care

I am disappointed in the care my good friend received while here. They are short staffed and simply can’t provide the care that residents deserve . They also started and spread false rumors which caused division between loved ones during an already very emotional time.

My mother and father in law moved to Ellen's Home South in 2021 and there have been issues from day one. The tour is great and the director promises many things but the place just doesn't deliver. The nurse/director supposedly trains the pca/cnas/and medication aides but when 4 aides didn't know how to use a hoyer lift, which the facility provides, that's an issue. Expect long call wait times: my loved one was on the floor after falling for over an hour before the light was answered. Infection control: what's that:? CDC c-diff guidelines are gown, glove: they just wear gloves. Activities: movies. The staff act like it's an inconvenience to ask them for anything: 4 staff and 2 residents were watching TV how dare I interrupt them to put my loved one on the toilet. Both loved ones got butt ulcers. The staff don't wear name tags or introduce themselves so when there is a problem t's hard to find out who was involved. LOOK ELSEWHERE!!! I could go on but am limited to 1000 words.

I would rate this place a -5 if I could. This is the worst Assisted Living Facility in Wisconsin. The residents there are treated VERY Horrible !!! If anyone is considering sending their loved one to this place, I would STRONGLY URGE You Not To. YOU WILL ABSOLUTELY REGRET YOUR DECISION!! Management is very disorganized unprofessional have 0 ounce of empathy and compassion for the residents and caregivers. There caregivers are extremely overworked and unappreciated. The residents are not getting the proper care they need at all. This facility need to be SHUT DOWN FOR GOOD!!! “ THEY ARE TRULY A DISGRACE!! ELLEN’S HOME is a “EMBARRASSMENT” they give Assisted Living a BAD REPUTATION!! There main focus is MONEY MONEY & MORE MONEY!!

This place is horrible. Management is horrible. Residents get treated horrible. This place needs to be shut down. They only care about the money.

I wish I could leave half a star.. Rude staff members, dirty facility, and expensive. The staff is very hateful. Especially any higher ups, like in HR. You pay so much for very little things to do. Don't waste your time, this is not a safe or kind place to have your loved ones trapped in!

the management staff there is not respectful. All management cares about it money.They do not care for there the elderly. they can not do Alzheimer care. they are a nursing home not for Alzheimer care. to anyone thinking about putting your loved ones in there DON'T I REPEAT DON'T.

Where do I begin... My family member lives at Cedarhurst in Centralia. And I am NOT very happy with anything in the facility. I can't wait to get my family member out of there. The staff IS NOT very friendly at all! They are so hateful and rude. Particularly the 'HR' ladies in the office. I won't use full names but I'll use initials of these people. [Name removed] (cant remember her last name) is very rude and snarky, she will pretend to be super nice to your face and then talk really bad about you or your family member behind your back. She's also very disrespectful to her staff. All the same goes with [name removed] she is very rude to your face. She is very disrespectful to her staff and on constantly on her high horse. As for the staff unfortunately all the nice ones left. And I see why. A few have stayed but, slowly more and more everyday I like them lesser. I dont like that 80% of the staff are fresh out of high school with very little to no experience in training with alzheimers/dementia patients. Cedarhurst takes pride in activities. One of my favorites unfortunately left but I can understand why. [Name removed] was a very kind and hard worker. But I can tell towards the end of it she was very mistreated. Same with the old DON, [name removed] she was very nice and helpful. And there was a good team for a short amount of time. I could name CNAs that was pretty good. [Names removed] Then great nurses like [name removed] and [name removed]. But honestly, that was it. I loved how they all worked together for a while. But now it's nothing but constant drama and a hateful environment. The cleanliness is okay, sometimes they clean. The place is infested with bugs and the workers constantly smell heavily with cigarettes. The food is pretty good, better than it used to. But the kitchen staff can be pretty hateful and unclean as well. The family staff meetings are always terrible, they're monthly. And if you complain (which I do, I try to be better with it but, can't help it) it goes one year and out the other. It's pointless going. The CNA's, especially the younger ones, dont truly watch the residents. My family member is incontinent and constantly gets bottom sores due to lack of care. They also get sick constantly because they go outside when weather is too chilly without a jacket or some sort of protection. Again, the activities, it used to be really good. But in the middle of August 2019 when of my favorite staff member leaves, it went downhill. The activities are not very mindful, fun, or helpful with the resident's condition. My family member constantly tells me that they do not enjoy activies. My family member says they're constantly pressured to do activities. I understand its important to keep the mind activie to prevent boredom and depression, butwgat about the anxiety they feel when pressured to do an activity that's not fun or exciting to anyone. The place is VERY expensive as well. Even with food and activities included, it's not worth it. Constant financial struggle when the place gets more and more expensive everytime I turn around. I'm so over this place...please I beg of you do not waste your time. And if someone you know lives there, do your best to get them out. They're getting mistreated one way or another. I can promise you that!

This place was not at all like they advertise it to be. Consider all other options before moving a loved one in here. I feel as though the staff is not there for the residents. It is not clean. Main meal is served at lunch,dinner is a sandwich. Difficult to get shower assistance if your loved one needs it. I am very disappointed.