Tutera Senior Living and Healthcare

Would love to give a minus review! Horrible administration that lie to get your loved one into the facility. Save yourself the heartache and look elsewhere! When you start complaining about the care they turn on you and talk about your loved one to the public. HIPPA violation

Would not recommend Mission Chateau or any Tutera elder care property. Based on my parents experience, Mission Chateau has minimal empathy and compassion for the elder and are totally focused on the bottom line. Beware of all the add on costs that can easily add up each month. You only get two meals a day, with minimal portions and pay for sodas, deserts and other amenities. If you have a loved one and expect, at some point to move them the memory care at Mission Chateau, they are very selective and only take “high functioning” memory care residents. But, are not up front in telling you this. You find this out once you move in. If your loved one is in latter stages of dementia and is at end of life, you will have to move them to another facility. Beware of Tutera properties. Beautiful facilities, but look beyond the millions that they spend. Money does not buy compassion and a caring and loving environment.

Do not send your loved one to than side. My mom was in here for 8 days, and it was 8 days too long. First, one night she was left sitting in her feces for hours. When my dad brought it up he was told that they sometimes get outside staff in on the weekend. Second, when I arrived for the first time, my mom said the staff don't answer the call buttons at night, and when she yells for help she gets yelled at. I actually tested this call button issue out for myself. I did this different days and times of day over the course of my stay when I needed assistance, and I noted what time I called. They ignore calls for help.. This place is hideous. If you love your family member do not send them here. I follow the reviews on this place. Believe what the people are saying about the patients who can’t advocate for themselves. Like any horror movie, beautiful outside, horrific inside.

Looks are definitely deceiving. This is a beautiful and well kept home. The nursing team needs a good overhaul. I was sent here by an agency company to help care for the residents. I was left by myself the entire night. I had an emergency with one of the residents. No clue who to call so I finally found a list, she gave me the nurse on call #. Straight to voicemail. I had to make several unnecessary calls before I was able to get the nurse. So eventually the nurse called me and she thought it was funny her work phone didn’t work. Thank god for the rescue squad and the hospice lady that helped me that night. I will never go back to this place. If you have loved ones I would recommend taking them to a different facility that will make sure they had adequate staffing.

For the expense it takes to have a loved one in Tiffany Springs Rehab, you would think they could clean the place and pay better attention to the clients. My father couldn’t get anyone to take him to the bathroom for over an hour, yea he pooped his pants. All the nurses do is sit behind the corner desks and look at their phones, ignoring the patients. The Medical care is substandard, the head of nursing ignores the complaints of the family. Patient bathrooms are not cleaned according to industry standards. Take a look at the Medicare reviews, its an eye opener.

My Grandpa spent his last month of his life here and it hurts me knowing that it was such a hellish experience. I would often come late at night to visit, anywhere from 11pm-2am. I would find empty hallways with residents literally screaming for help. “Please help me!” “I NEED HELP” “PLEASE HELP ME!”. It was honestly horrifying and felt like right out of a horror movie. There is only one nurse per entire hallway, each hallways has at least 25 residents who all need full time care. Once I got to my Grandpas room, he was lying in his own feces and piss for over two hours waiting for help. He even developed a rash that had to be treated because this happened so often. The nurses would just be on there phone at night ignoring the screams and calls for help. Some of the day time nurses were kind and attentive within the hour. Most were not. Grandpa needed oxygen and they once just forgot to refill, which is blood pressure dropped and it could of been deadly. Don’t take your loved one here

This is a beautiful community and building, but the services are horrible. The food is lousy. The doorways are hard to get through with a walker or scooter. The people behind the desk don't know what is going on. The resident have to take their own trash out. There are washer and dryer in the apartment, but there is very little water pressure in the apartment for the residents. I can get cold water, but not hot water.

Visited in 2019 and again recently. Things are worse. Staff was rude. Community fee was too high and rent was outrageous for what they offer.

Our 87 yr old mother with Parkinson's died at TS last fall. Her death was not a surprise, we had been preparing for it as a family. My sister and I had DPOA for Healthcare decisions and chose this facility after a hospitalization. Mom was a DNR in the hospital and an outside the hospital DNR form was signed by us on the day of arrival at TS rehab and then signed by one of their physicians. The SW invalidated the DNR 14 days later, which was 2 days before mom's death, and failed to get a new one generated as she promised. EMS was called when our mother's heart stopped and CPR was performed against our directive for her care. Our mother did not revive, thankfully, as she would have been in pain and only have to die all over again. It has been 4 months today since her death and we are still angry and traumatized by these last events which robbed our mother of a peaceful end to her beautiful life. Please do not take anyone you care about to this facility.

But my significant other in there and August for a week took him out in five days. Did not help him adjust to his new surroundings he fell four times. Never made sure he took his meds just left them in a cup by the bed.

As a family member, who's loved one still resides in this community, it has become an unreliable and unfriendly place. Since they fired an amazing director and the best staff left because of it, it is a barren place without personality or character. They had to deal with a Covid infection without the support of the corporate people that were supposed to help. Several residents passed away and corporate attempted to misplace the blame. I would have once recommended this community to anyone who asked about it but is just a shell of what it once was. I will be moving my grandmother very soon to another community within the Sioux City area. Horrible place. Do not send your family here.

I would want others to know that we did not have a good experience with Sugar Grove in the memory care unit. I would tell others to look for another place and not place your loved ones in here.

Executive Director was not honest about the pricing and the transportation. I am very unhappy with the cleanliness or lack there of with the facility. Smelt of dog urine and fecal. We moved our mother out to Brookestone. SO MUCH NICER and great staff

If there was a -10 rating. That's what I would give Carnegie Village Rehab. My 93 year old mother has been there for 3 weeks with a broken hip. We have turned in a grievance almost every day. The days we didn't was just because we let whatever happen that day slide. My mother is quite alert. must be something they aren't used to.. I feel sorry for the people that don't have family to check on them or they cant express that they need something. My mother wasn't to be left alone when she was in transit. About the first day a RN took her to the bathroom and while we were there in her room, left. Didn't come back Left her standing in the bathroom!!!!. Another time when we wasn't there, they put her in the corner in a chair way across the room where she couldn't get to her call light or water for 2 hours... The call light, well they might as well not even have them because they don't pay ANY attention to them. So many times her call light would be on for at least 1 hour or more before anyone checked on her.. If she had fallen, she would have laid there for more than an hour.. She had her call light on for 1 hour and no one came. I had called her and she needed to go to the bathroom. So I called the front desk and not very nicely told them she needed help. I'll tell you, it was still 30 minutes later before they came in. Unbelievable. Oh but they are very sorry, Don't know how many times I heard this from the nurses and heads of staff. When we looked at this facility before we took my mom there, it looked so nice on the outside, the rooms are very nice, but no workers . There are a few that are very nice but most of them don't give a hoot. She was in this facility for a week and a half before they helped her with a shower..Then we had to ask for it.. A lot of the time the food is cold by the time she would get it and then not what she ordered..We had a RN tell us that mom had a fentanyl patch on (which she isn't to have any opioid) when I questioned her about the opioids she said they wont bother her because they wont go to her stomach. They had just put ted hose on her instead of giving her Lasix. When I questioned a different RN about this problem she says, "She doesn't have a patch on and she had her Lasix this morning. Go figure. However the rehab was very good..

I placed my wife [name removed] in this place and informed them not to give her certain meds as she has bad reaction to them, [name removed] loved to walk and I got word they found her walking around in the parking lot in pj's, this is suppose to be a secure place, next I found out she had made it over to the admin, bld, again unassisted, right after those 2 times she started falling and having to be taken by ambulance to hospital emergency room, I asked for list of her current meds, the medical staff refused this and during the next 9 months she fell at least 10 times, each time required the emergency room, they finally told me they couldnt care for her anymore and to move her to another facility, gave me 30 days to find new one, and that during that 30 days they would put her on 24 hour care at my expense, found her walking around naked, her sofa soiled, she thought it was a toilet, this is just a short list of some of the things that happened in the short time she was there, this is a hell hole

Terrible rating. For Rehab Services - check Medicare and comparison stats first. My parent has been in Carnegie Village Rehab - terrible care by hands on nursing and medication administration. It took more than 48 hours for all of my parent's meds to be provided from "their pharmacy." Less than - welcoming - to an elderly person who just arrived from acute care to rehab. My parent stated they were "afraid" in the first 24 hours. Gee - I did not desire to leave my parent. More moves would have been - unsettling to the parent therefore - we made our presence known most every day - even with our working full time. So much for our Medicare benefits that my parents worked so hard for during their life! Bedside nursing - Stinks! PT, OT, Speech - well done! Bedside - my parent's call light is NOT answered for 28 minutes most times - or longer! I timed it - after I arrived and the parent's light was already on! How long was that?? Therefore the parent was soiled - who is cognitive (unpleasant experience by a cognitive elderly adult with dignity) - and clothes to be washed by family unless you want clothes to be combined with everyone's clothes in the laundry from the same - skilled nursing hall! NOT! What an ongoing very unwelcome to a debilitated, weak, afraid, former government employee! I would not recommend this "my poor rated" facility for rehab. I heard it was - good, NOT! The PT, OT, Speech - is not the only care a person in rehab needs - they need their medical ongoing care in a timely manner - with professional caring, courteous, compassionate staff. NOT! It would be great if all staff wore name badges - a part of their uniform so as you could take names for Admin. Excuses - "I'm new here, I lost name badge, I don't know, I faxed the med orders to our pharmacy." Where is the accountability? Spoke to Admin on numerous occasions -- same ole lack of med care - which is important to rehab in conjunction with PT, OT, Speech. I would NOT recommend this facility as a rehab program. Location for convenience is not always best. Next event we will go to Lenexa, KS where the reviews are great - and the care is compassionate for the ailing elderly. Our family has talked and taken an unguided unannounced tour with clients at the Lenexa, KS facility. We made a mistake for our parent - that we will have to live with! DO NOT UTILIZE CARNEGIE VILLAGE, BELTON, MO - FOR REHAB SERVICES! Check your options.

Stratford Commons Memory Care is severely understaffed. I wanted so much for it to be a good fit for my mother because it was close and I could visit easily and often. It was obvious by visiting often that there were major issues with the administration and day to day care of the residents. My advice is to visit often, at different times of day, to see the true picture of your care facility. Our loved ones deserve the best we can offer.

[name removed] the admittance coordinator was very rude to me when I wanted to place my father there at rehab. I thought she was bipolar, one minute she was happy, the next she was horrible. I then met with [name removed] and she wasn’t very professional at all. Those two people gave me a horrible experience and I would not recommend the facility to anyone. After talking to a friend I learned that I wasn’t the only one who has had a bad experience there. I would pass if you are considering this place.

I had a short experience with this community. The way they chose to evaluate my father was by calling a community he used to live at. We did not have a good experience in this community. So I was confused when they didn't take the time to come visit my father, and evaluate him themselves. I didn't think that was very professional.

My step mother and I are very disappointed in the level of care and the condition of the facilities for when my dad was staying there. His bed was broken, his call light wouldn't work, the light over his bed wouldn't work - finally had to go to reception desk at front office to specifically request maintenance assistance. One day my step mom walked in and my dad had ants crawling on him, another time it was noticed there was black mold growing under the window. When they moved him to a new room several of his personal items went missing, i.e., electric toothbrush, electric razor. Often he was not clean when my step mom came to visit. They never helped him find his teeth when they went missing - I usually found them in a pants pocket in the wash when I picked it up - which meant for days he went without them. He lost over 20 lbs during the several months he was here. We also had questions about the billing but no one would ever contact us back - even after sending a long letter and requesting the courtesy of a reply. We believe the billing is incorrect but paid it because there was a $250 a month late fee for unpaid balance. Horrible experience. BUT the care staff were wonderful, caring people - just understaffed and overworked.