Tutera Senior Living and Healthcare

I was really happy in the first few weeks. We have had a couple of issues since then. In the beginning they were really attentive with communication, and working on a plan. I like the opportunity to be around people and socialize, and they do a good job with monitoring her medically, and recognizing medical issues if they come up. They have a lot of things on the calendar, not everything always pans out, but they do have a lot going on. The food has been enjoyable, with a menu to select from. The dining is done in shifts however, and I believe recently they went from two shifts to three shifts, which can be a bit confusing.

Mom has been at Hope for about one month now. She receives good care; however, she is also in Hospice so she receives additional care. The one outstanding feature about Hope is that nothing ever smells like so many care places do. It is always clean. The staff is friendly and helpful. So far, this move to Hope has been a good experience.

need to know that you have to supply everything, was not informed of this till after move in, a little shocking. very friendly staff.

I'm in Independent Living. They have been going through some changes. Sometimes, it seems that every one is not on the same page. When I ask what I consider a General question about Policy or general rules, not one person has the answer. They either don't know the answer at all or are not sure. They say that you/I will need to consult with [name removed]). Then, I ask where/how to locate that person. The answer may be fairly random..... it's not like they have a # phone I can call. Same with contacting Maintenance. Generally, contact with maintenance is through leaving a message with one person and then she sends them a message. I have no complaints with this person, it seems like sometimes, she is the main "go through" for a lot of "Stuff". She is not privy to the "Answers", just can suggest which person to ask, or in some cases, she is the person who has to notify the department (maintenance), that you are requesting their assistance. She is Great and has a very good attitude/personality towards everyone, that I can tell. COMMUNICATION on several levels could Be Improved. Great neighbors, friendly staff, of the ones that I have met, lovely, more rural area setting, which is one of the main reasons I chose to live here. Yet, still close to Pharmacy grocery, etc.

Carnegie Village was a very beautiful and clean faculty but not a lot of activities for memory care. Also, the family had to stay on top of any doctor appointment and medication. Not veteran friendly.

I'm glad my dad can afford it, but it is super expensive. I know there are more expensive places though. Just to always advocate for your friend or loved one. Sometimes you need to stay on top of the response times when they hit their call buttons. Or call in yourself to alert staff that they are needed. My Dad is unable to get out of his bed or chair on his own. So when he needs to use the bathroom, there are times when they tell him they are too busy. This is when I call and start asking questions ie are they short handed today or is this a normal staff amount. Etc etc. the problem usually fixes itself for a bit, then I have to start asking again. The people that live there so far have been the same people for the past year. So in the Assisted Living side, I'm not seeing a ton of turnover resident wise.

The fact that my mother would have her own place once we did the spend down and switched her over to Medicaid. I would recommend to others.

We chose Tiffany Springs based on others' recommendations. However things changed. Examples: What I call "the culture" was definitely different,; medical staff refused to follow eye doctor's instructions; one CNA ignored call button-said she knew what my husband wanted and that he would later change his mind (she was busy making artificial flower arrangements! ). Director of Nursing said my husband needed too much care and would probably put him out (I beat him to it). Need I go on? I have more if you need them. Food was very very good I must say.

Our Aunt had suffered several falls at the facility She finally broke her hip after a fall and passed away. The hospice care she received there was very good. The regular staff seemed patient with her but we felt like it might have been understaffed for the type of patients on her hall. The activities coordinators were very sweet and the kitchen staff were very accommodating.

My dad had a good experience at Pinicon Senior Living - until he didn't. We were very happy with the care that he received there, but after being sent to the hospital, Pinicon would not allow him to return. I understand that each facility is licensed and staffed for different levels of care, but I was very disappointed in how this all transpired. We had to hear from the social worker at the hospital, not from anyone at Pinicon directly, that they were unwilling to take him back. We were not made aware in advance of his hospitalization that there were any concerns with the level of care that he was requiring. We were told when we placed him there that most patients were able to stay through end of life, even during Hospice, and that they were licensed for 2-person assist and staff was trained on (and had available) a variety of lifts. In the end, this appeared not to be the case. I felt like there was some "bait and switch" that occurred between our initial discussions/intake and the reality of the level of care that they were willing to provide. My dad was happy there, but we were so disappointed in how it ended.

My mother moved in less than 3 months ago and was hit with an $[removed] rent increase! The letter informing her of this has an illegable signature and a typed word, "Administrator". This is extremely unprofessional. Much of the staff is new and very young in their first "real job". It feels like a lot of them are working blind and being manipulated by unseen higher ups that want more money. Maintenance staff are told not to talk to residents, but problems with HVAC, poor water pressure, non working outlets and cable outlets without covers remain. Washing machines were installed incorrectly. Food is so so. I'm truly sad for my mom and fear that contracts are month to month and another rent increase could come at any time.

My loved one was previously a resident at Norterre and her overall experience at this facility was okay. Though some of the staff had no understanding of dementia and they offered very few activities.

My loved one was previously a resident at Carnegie Village and overall the experience was okay. My biggest complaint was that, despite my MANY attempts to meet with the Director of Nursing, I felt that for whatever reason she didn't want to be bothered. On one occasion, I even waited a full hour to see her, but was told that she was too busy. The cleanliness and friendliness were good. The food, activities and value for cost were also good.

St. Paul was in the midst of a renovation due to flood or damage from a water main break. It didn't seem like there many activities and felt a tiny bit more institutional. St Pauls was adequate, but I think it really was the state of the building. Nothing to really see...that I remember.

The staff was very very nice but it just wasn't what we were looking for. The apartment was very very tiny and not enough there to keep him active. Pathfinder only had a craft room and a TV. The price was more.

I toured this community a couple of times and it was ok. The place is beautiful, very clean, with wonderful rooms. It almost has a cruise ship feel to it. However, I didn't see a lot of resident activity other than dinner time. I just didn't get a community type of feel here and that's what we were looking for.

Could of been more help getting our loved one adjusted and engaged with the community. The nursing staff is very good but the daily CNA's changes everyday - so it really made it hard for our loved one to get to know them.

The Villages of Marion Ridge was definitely not as new as the place we chose. It was dated and didn't smell as good. The people were definitely friendly. It just wasn't the right fit for my loved one.

They make A+ quality food. The serveving staff are friendly and patient. Overall great.

My loved one is not getting, what they are paying for. The staff is friendly but not truthful. They are not treating my loved one very well. My loved one does not like a lot of the food choices. They do not have 24 hour nursing staff. They are not attentive to the needs of my loved one. They make commintments that they don't keep, and are very unfriendly.