Traditions Management

My first impression of Park Place was very good. The administrative staff was friendly and helpful. Keep in mind this was my first experience with an assisted living facility. At the time, very few facilities had openings. Park Place was one of the nicest we visited but also one of the most expensive. I would say that Park Place is more of a retirement living than assisted due to the amount of nursing staff and their lack of education. Many of the "nursing staff" had no qualification for helping my mother. My mothers main connection with the staff was a button which often went unanswered or was answered after a long period of time. A few of the nursing staff appeared to hold the whole department together. These key persons were wonderful but unfortunately they didn't work every day. The food is marginal at best and includes a lot of chicken and turkey. The cafeteria is not clean. Dirty dishes are often left on tables for long periods of time. The apartment cleaning is done once per week but they seemed to have problems staffing this area. The maintenance persons were wonderful help with moving her in and helping set up some furniture. Park Place is not a good fit for my mother and her physical needs.

Have a disregarded the doctors orders, too often.

We toured the Traditions at Reagan Park and it was a very nice and clean community. The manager was very nice. We liked the fact that the residents could go down at any time and get food. We chose another community based on our budget.

I had visited this community during the construction of the building because they where in the process of opening up there facility and it felt just like a hotel. I just did not think that was the feeling I would want my mother to have in her living environment. The hallways where very long with big units. It was a nice experience it just was not the right fit for her.

We had a nice tour of this community. Everything went well. The staff was kind, and helpful. The community was nice, and clean. It was a good experience. Our concern was that this is a fairly new community, and we wanted a more seasoned facility. Overall our tour went well, but not the one for my mother.

Very nice. Amenities are what she needs. A little pricey and minimal move-in specials

[Removed], [Removed] and [Removed] were nice women. The place is clean and new, but it lacked a sense of home! Felt more like we were in a Micro Motel. This is the best way to describe it, my wife agreed as well. We just felt like something was missing. I don't like to not give a good comment about a place, but I have to be honest with you. Maybe as they get established for a while, things will be better! The location would have been perfect for Mom, seeing it is not too far from where she currently lives!

I cancelled move-in do to changes in circumstances. Also, did not like that I would need to provide furniture / linens etc to move in. I did not feel staff was helpful in terms of making the transition easier.

The location of this place is good, but it seemed crowded.

Amy was polite and Park Place was very attractive. The apartments seemed small to me and I'm not sure what additional fees there would have been for needed health care.

Beautiful facility but the person we spoke with did not seem that knowledgeable. Did not really get any warm fuzzy from her. Residents seemed happy. Definite no.

I came here for a toured, and almost immediately knew that this community was not a good fit for us. upon walking in, I overheard one of the front workers talking about how she had to stay late for her 5:00 appointment. I was her appointment. She was also in such a hurry during the tour, and she got very upset at me when I asked one family with a loved one already living there what they thought about the community. I thought the place was very ice, but the staff left a bad impression on me.

Will not allow us to find caretakers for my father to help him. We are forced I'm into their way or no way. Rent goes up 100 each 6 months.

Our loved one lived in this facility for just under 2 years . The costs kept going up, while the care became very poor. They left our loved one in a near comatose state from dehydration. I had to call the paramedics because the concierge didn't know what to do. The director of the dementia club told me there was too much paperwork for her to call 911 so I called. We were told they check in on the AL residents all day long but this is not the case at all. We were sold on all kinds of activities, hydration smoothies everyday. Dementia group for an extra 750/month for people not quite ready for memory care but still needing to socialize. This 'club' was led by an individual who had no compassion or business holding court with people who need compassion, direction and love. This person was rude to the residents on a daily basis. My heart ached for them. The care staff only saw our loved one in the morning, escort to meals, evening bedtime. If I wanted our loved one to go to activities, I would have to call and ASK them to escort. Now, there is a $10 charge for each escort. In order to stay at the facility, we were told we would have to BUY DOWN our loved ones' rent with a one time fee in order to be in their new ALL INCLUSIVE gimmick or the cost will go up at their discretion at any time with no warning. The only stars I can give this facility is the cleanliness. It is kept clean. It's more of a retirement home that an AL. They don't assist with anything without a huge charge involved on top of your rent and healthcare cost. I would not recommend this place unless you are an independent, able bodied individual who doesn't need any help and with lots of money to throw their way. Turnover in caregivers (I'll refrain from calling them CNA's because they are not) is beyond ridiculous. There are no RN's or doctor at this facility so unless you are comfortable with 1 director of nursing who is not an RN in charge of managing your loved ones' meds, don't let them! They messed up my loved ones' blood thinner so bad that I had to take all meds away from them. Trust me, there is a huge charge for distribution of MEDS and they don't know what they are doing! It's scary to say the least. The concierge desk is the only friendly face you will see at this facility. It stops there. If you are thinking about this facility, get everything they say they are going to do for your loved one, in writing. Don't take their word for it because it's all just lip service to get your money. The fees go up once you are inside the facility. Also, be sure to get in writing how many staff are CPR trained and how many are on the floor at night capable of helping in the event of an emergency. You can also check with the Fishers Fire Dept. Check their state evaluations as well. Last I knew, there was only 1 capable aid on duty at night. There are too many residents for just 1 aid at night.

We toured this community and overall it was nice. I was told that when I called to get some information that we could stop by name time and someone would be able to bring us around and answer our questions so that is what we did. My brother and I stopped by without an appointment and the person who was in charge of tours was not able to do it so the charge LPN brought us around. I was very disappointed in the tour she was unable to answer any of our questions and the main area or common room that we went in it appeared that it was full of residents but no staff anywhere around to monitor them which gave me a very uneasy feeling. The over all of the professionalism of the secretary and the staff could improve. The pricing that we got wasn't too bad and the location wasn't too bad it was just the general feeling that was given left me uneasy

The actual premises is very nice, and has a great location. We have had issues with linens being changed as promised, cleaning and laundry. I have noticed quite a bit of turnover in the care staff. There is supposed to be one staff member for every 8 residents, and this isn't always the case which concerns me. The staff does seem to be diligent and hard working when they are there. I have learned since placing my dad here that this is a private pay agency, so they don't have to adhere to some of the standards that Medicare and Medicaid agencies have to.

Sooo, my parents moved in last spring. Food was fabulous for this type of place albeit wait staff was/is slow. The food has been slowly declining over the months from very good to cheap Banquet brand type entrees served as lunch and dinner specials. An overly salted processed breaded meat/poultry patty with some cold bbq sauce sitting on top was served as "Bbq Chicken". Portions are skimpy on the vegetables, sauces, gravies etc. Not enough varety of vegetables served with each meal and they seem to run out of everything almost everyday no matter what time you go to eat so you end up eating whatever they have on hand. Breakfast is about the only good dependable meal of the day. The overall staff in general are very good and helpful and the nurses are great. They are definitely running under staffed and it appears to be the norm. The grounds are very well maintained, but the dining room is a place where looks are deceiving. Oh and what is up with the very good meals I see on some tables and the "crap" food I see on others?

My father's room almost never got cleaned. It took them weeks before they did his laundry. It was weeks before they gave him a shower. Laundry and showers were left up to my brother and I at the beginning. His medicine was late, some days doses were missed. They used my father's expensive pads on other patients and we had to pay for them. The director of nursing never ever responded to my requests for information or help. The only bright spot was one of the ladies at the concierge desk, a few of the aides and one or two nurses. Once hospice came in, my dad got excellent care. Thank goodness for them.

We like the property. The staffing is always changing. My mother was physically abused by an aide. It was on camera. When I showed them the film, they fired her. My dad is still there. He likes the activities but doesn't always get to go. He requires a wheelchair. They raised his care cost [fee removed] a month. He's incontinent and needs 4 showers a week. Seems like a lot to me. They have a new person who is trying to make it better. We'll see how he does, my mom died in [date removed] .

The staff in memory care seemed caring and nice but management were in over their heads. Food was so poor in memory care that ODH was called. They did a great job getting the people in memory care to participate in activities. The management is condescending and quick to blame others, little is their problem. The memory staff caregivers were doing the best that they could do.