Titan SenQuest

The value for cost gets a 5++. The staff are very friendly and willing to help residents and visitors. All staff including administrative staff seem to know all the residents by name. Staff are "present ". The lobby entrance and front desk area good use some updating. Evergreen takes much better care of their residents and charges much less than other similar facilities in the area. My mother moved to Evergreen in late March from another facility. Other facilities may be more aesthetically pleasing but lack the quality of care provided by Evergreen.

The food is the most complained about, and for what she is paying you would think she could get a warm meal and not so over cooked leather meats. I feel it's a bit overpriced for what they are truly getting. But my mother likes it there and doesn't want to move so maybe it's just me.

Staff takes time to get to know the residents, make sure they head down for meals on time, etc. They are very responsive

Good place compared to many in Lancaster. Automatic air deodorizers are way too much in memory care area. Needs improved communication within management. Head custodian was exemplary.

1. Overall experience so far has been good for my father. (4) 2. Facility is always clean, staff assures any hazards are removed or cleaned up. This facility cleans rooms weekly and wash sheets. Trash is removed daily. (4) 3. Staff has been Great! All are very helpful, will assist with small things. Being an independent living, staff are not the caregivers and family is responsible for all meds, medical etc. Staff communicates well with residents and family. (4) 4. Again this facility is independent living. Residents must be able to care for them selves for the most part. Staff will assist with minor issue. (4) 5. 3 meals a day, snacks and drinks are provided in monthly cost. Menu is provided weekly, alternatives are available for those with allergies or dislikes. Quality is okay, as with any cafeteria type facility, food quality can vary. amount is adequate for seniors. Staff has been great and will accommodate when possible. (3.5) Dinning area is adequate with space to move around.clean and well lighted. 6. A monthly schedule is provided to all residents. Daily activities are scheduled. Physical fitness for seniors, music, dancing, games, walking as well as some transportation for appointment, minor shopping. Staff works hard to keep residents involved if so able. (4) 7. Over all cost is reasonable for what is provided. Again this being a independent living cost is much cheaper that assisted living. (4) This facility I'd staffed 24/7, so we are comfortable with this. Security doors are locked after dark. This is an older facility the Staff keeps facility maintained inside and outside. Overall we are comfortable with this facility. Most residents are friendly and helpful. This will work for now. I know in time my dad will need assistance and will will have to go to an assisted living (AL) facility. This is the stop-gap and allows me time to find AL that I can afford.

The reason for 4 vs 5 is that the staffing lacks on weekends and lunch and dinner menu the same. The staff were very helpful with transitioning my mom. The facility is nice. I would recommend Sentinel Pointe.

I do not have a whole lot of experience, but the manager and front desk personnel are very friendly and welcoming.

The staff was always friendly and helpful. The facility is older but clean. She said the food was always good. Based on the experience we have had with Ashford Court, we would absolutely recommend them to other families.

The Manager takes pride in the facility. The activity Director schedules many activities and encourages everyone to participate. The staff is helpful and friendly.

We’ve had a good experience thus far with my 97 year old mother a resident. Concerns we’ve addressed have been heard and attended too promptly. The overall attention she receives is better attended to during the week than on weekends. I’ve noticed employees lack some ambition with the residents when administration is not around—weekends. Residents are on their own and one-on-one with aides is lacking. But it’s a cheerful place and happy to have mom a resident.

Very favorable. Friendly, and helpful staff. I would recommend, and have already

When my loved one first went there, she was capable of walking and feeding herself, once she went to pretty much bed ridden. I think the place lacked being able to care for her as well as I felt she needed, no sure if it was a staffing issue but they did keep her there until the end, and I was glad of that.

I must say the [facility removed] that was recommended by staff for showers and other care turned out to be terrible, leaving us out of pocket [fee removed] which was promised to be returned but never received !

I would say that it was a great experience with Highland Estate, was very nice staff. I would highly recommend Highland Estate to all.

At first, I was very pleased with this facility. However, there has been a change of hands as to who is in charge now. The two people we initially dealt with are gone, and the people who have replaced them are, in my humble opinion, not very good at all. [name removed] is never there and when a message is left for him to call back, it will take a couple days. The front desk staff during the day is quite rude. I think her name is [name removed]. The evening girls are fabulous, however. The activities people are super fun, but it seems as though they are running out of ideas. My mom still enjoys it though. I have been having a problem with the entrance to my mom's wing. The bushes are overgrown, the weeds are piling up, and the landscaping is sporadic. I hired someone today and paid them out of my own money to clean up the area around my mom's patio. this was mentioned to a few times, and he keeps telling me it's going to be taken care of. My mom's rent has gone up, but the quality has gone down. In all honesty, in the next year or so (before her next lease is up) my husband and I have been talking about bringing her to our home.

My Mother fell and broke her hip after one and one half months in Highland. She has been in rehab facility since May 2023. Highland was great until she fell. I can't really rate the place except she was happy there. The value for the money was great compared to the [amount removed] a month we are now paying since June 2023.

All the residents seem to have their ups and downs. Some complain about food, some wander around aimlessly, some are happy as clams. Most are in a better spot than living on their own. All necessary doctors, hospital and clinics are VERY close to the home, most within walking distance. The general area is in the mid-lower income neighborhood but safety in the area doesn't seem to be any issue. I visited a few places within a 60 mile radius and found this one to be the best value for the money. Would recommend

Staff are very friendly and they keep track of the tenants which I as the son is very appreciative Good size apartment style and the amenities are good plenty to do and keep her busy if she wants

The food isn't that good. Glad a kitchen is available in independent living. Price increase each year has been pretty high. Apartments are decent size. The outdoor screened porch is nice for summer time.

The new management company has only been in place for one year. They are trying hard to spruce the place up and hire very caring staff. The activities are ok, they need to do better at involving more residents by keeping them more informed.