The Blake by QSL Management

My overall experience Good. Value good. Cleanliness of facility good. Meals good cafeteria staff excellent. Quality of care ok could have been better .Nursing( Lpns )staff good, follow up by the cna's could have been better there were suppose to be every two hour check up rarely. Activities fair, she didn't attend much, she wasn't interested. We experience some racism with some of the clients when it came to eating in the cafeteria. We could not seat my aunt where she liked it was always an issue, which offend my aunt. She no longer want to eat in the dining area to keep down the drama. Issue was reported . Overall is was a pretty good experience.

I know my mom would be happier if the food was better and there were more activities. She’s been frustrated with the lack of communication, like when the WiFi password was changed but it took a while to notify the residents. It’s important to remember that that is their home. They don’t get to leave at the end of the day. They need activities in place that don’t require staff to run them, like meet and greets with ice breaker games since so many new people have moved in or game nights. Also planned events away from the facility like the zoo, afternoon teas, trips to the movies and museums. Maybe reach out to local universities for folks who are studying art therapy & ask them to volunteer time. Most colleges require volunteer hours… maybe reach out to psychology departments see if they want to pair up with a resident for occasions onsite.

I am quite satisfied with my home here. It is not overcrowded and carries a pleasant atmosphere. Management is very friendly and eager to help. It’s like one big family. Laurel Grove is a beautiful place and the grounds are quite lovely.

It's a great place. The apartment are very nice.. the food is amazing with a great variety of available throughout the day. Plenty of activities and rides provided when you need them.. the staff is always accommodating . No matter what problems arise; they are always quick to resolve them...

From my observation, they are as good or better than anyone in the industry and based on the experience we have had so far, we would recommend this community to other families

We liked the staff especially the nurses. We liked the security and the outdoor spaces available for the residents. Too expensive for care received.

Very welcoming community and very supportive staff, however unsure if we would recommend this community to others. The cost. [fee removed] a month and [fee removed] to [fee removed] extra per month just to ensure meds are taken is extremely expensive. And even then this place is on the bottom end of pricing for this

Many changes have taken place since initially moving in. The facility is not perfect but livable. The complex is under new management again. I will have to wait to see how things will improve. Lack of reliable staff seems to be a big issue. [name removed] are the only staff that actually are doing a good job.

Noveau Marc is a very nice clean safe place for your loved ones to live. My mom loves living there, she has made many friends and really likes [name removed], the assistant manager. She listens to the residents and does her best to help with their needs.

The community is great. The staff and residents are very welcoming, the transportation bus is extremely convenient for my dad's appointments, and the overall atmosphere is very nice when you walk in. I feel at peace knowing my dad is in a comfortable place.

My sister absolutely loves River's Edge but does not like the food. They need a real chef. She says the food makes her sick. The food can really make or break a place. I probably would not recommend them until they get a new chef.

The hallways have deteriorated some. With the meals and dining they run out of things. Changed chefs 4 times. dinners are okay sometimes. Servers are good. I base the value for cost rating on dining, elevator not working. (They have two elevators and over the past year one has been down on and off for several months). 3rd floor hallway cleanliness and air conditioning hasn't been working. After my mother being their 1 year raised rent 9%. Would still recommend. Because things always can improve and the staff is excellent. The staff can only do so much. Change has to come from corporate.

Staff are friendly and helpful. Facility is slated for some remodeling. Activities are scheduled simultaneously so you may miss out on opportunity. Food-they have had turnover and lack experienced food preparers. Prepare a mixture of healthy and comfort foods. They try very hard but it's been challenging with staff turnovers.

I have had a hard time understanding the culture here and bringing in new ideas and expanding our lives. Basically easier and less stressful to take it comes and just adjust to the routine. Best to take what you are given and this is moderate to good care. Affordable and all the staff and administrators are just employed. Not owners. I prefer to make no further comment's regarding employees. It is average to moderate care and staff and on- site administrators.

Everyone is nice and friendly. I have met mostly all the workers. Only a couple complaints for the whole year. The room sizes and amenities offered for residents are great. I highly recommend Whealdon Estates.

So far so good. We have been in contact with them often from what is going on with my dad. But the experience has been good. Everyone has been mainly responsive, sometimes we cannot get in touch with them or have to wait a day for them to call us back.

I would give it a 3 over all compare to some other places I have lived. The staff is doing the best they can with what they have to work with. Most of the complaints would fall under management. There is no air in the bedroom just the living room.

No major complaints. The facility is clean and well kept. They keep my husband’s clothes clean. The staff is pleasant and attentive to the residents. The activities director seems to be well liked and does her best to engage everyone. I am not sure if they have activities in the afternoon and evening but think this would benefit most of the residents, especially due to sundowning. My husband has complained that the food although good is seldom hot. They have a small court yard but it has little shade and in the summer months it’s too hot thus the residents spend little time outside. It would be nice if the resident were able to spend more time outside and might help with their disposition. The biggest complaint I have is with the pharmacy they use, Guardian. They seem to be expensive and since the cost of the facility is expensive adding costly drugs makes it more expensive. Hope this helps.

I would say it was very good and come join me! We are in process of a chef change right now. That 4 could become a 5!

I would recommend if the person did not need additional assistance.