The Blake by QSL Management

Holiday Haywood Estates was fine - it just wasn't a good fit for my loved one, who needed more care than they could offer. The apartment was great. And so were the staff, although they were short-staffed like everybody else, and things didn't always happen right when you thought they would. The food was good. Know that they have staff there during the day, but not during the night. We had an emergency occur in the night, and I just wish they could have had staffing at night.

They take care of the people well. They go out of there way to help people, wherever they need help. The food that they serve, they go above and beyond, with the different times that they offer meals. The transportation system could be improved, for store visits, and outings.

I am very happy, everyone is helpful. It's really a friendly place. They have a physical therapy department, so I don't have to leave the building. The food has improved. The activities is really good. The value for money is good I picked this community because of the location, and it was a familiar area.

Stunning facility, friendly residents, good menu variety....HR is challenged to hire long term staff, as are most businesses currently.

The building is clean, but my friends room could be cleaner. The food is okay, and there is no complaints. We picked because it was closer to my house. They need to improve on hiring more staff. I would recommend to other families.

Seemed very nice but the biggest factor was the cost of the place.

It seemed to be a good community! Smokey springs would probably have been my second choice for my loved one.

It was a great tour, nice new facility, and a large operating company. The director of nursing did not follow up on my questions, which was a big red flag.

The facility itself is clean. The food is good. Nice atmosphere. They do offer transportation, but it's limited and we were not told that. My loved one is a veteran and his appointments are at the VA. The facility says that is too far, so we have to make other arrangements for him to get to all of his VA appointments. One thing they really need to improve on is their knowledge of VA benefits and how they work. We asked them about it specifically, this being our first experience with using the Aid and Attendance benefits, and trusted their guidance on it. They basically told us that it's easier to utilize the benefits when a resident is in the facility versus trying to organize it prior to moving in. So they seemed to rush the process with the promise that the benefits would kick in and cover the monthly cost. They assured us that they accepted the full Aid and Attendance benefits and that his set amount for that and his social security would all be applied to his monthly rent. They presented the amounts as whole amounts and never ever mentioned anything about it being a supplement. We didn't know that the Aid and Attendance benefit is a supplement and not a set dollar amount guarantee. Even our VA rep told us she was surprised that it was handled this way and presented the way it was to us. We were absolutely misinformed and she agreed. So, either the facility didn't know the facts or they deceived us to get us in there. If they didn't know, they definitely need to get educated on Aid and Attendance before making promises to people and presenting them with amounts that are absolutely inaccurate. If they did know and deceived us, that's a whole other issue. Either way it wasn't handled correctly and now we're stuck and scrambling to find a way to cover huge costs that we didn't expect and can't easily cover. This is unacceptable and I don't want others to go through what we're going through right now. I would never recommend this facility.

It's a good option. The place is a little bit dated and could use some work. But all in all, it's a good place and meets basic needs.

I toured this facility and really liked it. It was very nice and clean, staff was friendly, and the lady that we worked with was very nice. Based off of our tour, I would recommend them!

This was actually my second pick. The satff and residents seemed to be happy. It was a nice facility. It was smaller and did not offer gradual care. They did not offer a variety of activities for my loved one.

Holiday Deepwood Estates is great, the community as a whole is very nice. The meals and kitchen is great, our loved ones room is nice but occasionally house keeping could come more often. The biggest take back we face is just the price and the care

Friendliness of the staff is 5 stars especially the concierge staff. The policies regarding covid were not clear to start with but are getting better now. As reported by the residents the meals are quite good. Not to sure about the activities since our residents does not participate in them.

We looked at a few other places and decided on Anthology of Charlottesville because of the overall appearance of the place. It is a brand new building and it looks more like a nice resort or hotel rather than a senior living facility. I would recommend Anthology to others.

The staff is very nice and do their best to be attentive. It's a pretty decent place. The meals I've had were tasty. My mom seems to enjoy it but has complained about a few things, some of which no one has any control over, mostly other occupants.

The meals and dining is where we are struggling, we were told in the beginning we would have chef inspired meals however with covid, staffing shortages, supply chain shortages, inflation etc. they are not able to provide the meals we were promised. They do have really great activities for the residents to participate in, they have a great activities calendar. Holiday Ashley Park is in an ideal location and we would recommend to other families.

Magnolia Brook on Siegen was a very nice facility, but they didn't have any availability. Also, I really thought the price was kind of high for what they offered - it was the highest of all the places we looked at.

I toured Holiday Lighthouse Pointe and it was nice. We ultimately decided against it because we didn't think our loved one was ready for fully independent living. We were right, as her level of care & needs declined shortly thereafter.

Our family had an in person tour and the tour experience was really good, all the staff were super friendly