The Associated Management Company

I walk into smiling faces , clean looking and a helping hand. Thank you

Well my Mom is experiencing a form of alzheimer. I think she is not capable of living independently without some assistance. Greatlakes, the firm handling the kitchen and other health care on the premises, is great and helpful.

After looking at several retirement communities for my mom we chose GrandHaven Manor II. This community is located close to shopping and activities. The staff are friendly. There are community activities available to the residents in the building allowing socialization. The on site optional caterers for dinner provide healthy and good tasting food. My mom has made friends and enjoys the activities. Grandhaven Manor II also offers apartments from r seniors who have low income.

I arrived shortly before Thanksgiving and Christmas and every space reflected a holiday . It was obvious that the staff cares about the atmosphere presented and the different emotions it stirs up in the residents. The home is not a dumping ground for old people but a vibrant joyful place that provides a opportunity to live an independent life. Staff is friendly from the management group who instantly recognizes new arrivals and remembering names and apartment numbers. Maintaince, housekeeping and all staff members are helpful without being "syrupy sweet " or condescending. I'm happy here.

Mom likes her apartment. The price is reasonable for what you get. I would recommend it.

What we like the most about this community is the friendliness of the staff as well as the activities. Based on the experience we have had with Westhaven Manor we would recommend this community to other families who may need a place for their loved ones

Everyone there has been great. They did recently switch management companies To me, it looks like they have some great choices on the food menu, but my mom complaints. I would recommend The James Ferndale to others looking for independent living.

We live in different states, so extremely limited contact. I liked that holiday meals were available for purchase. My Mom didn't leave her room. Any negative experience was her fault.

It's a very friendly place.

This is a nice place but to expensive.

The staff at Swanhaven Manor are all very friendly. Areas for improvement- Food- generic, limited variety, small portions. I understand inflation, but still... Activities- limited space availability so often go on a waiting list. Seems like the activity is filled up before the lists are even posted. No good exercise program available, although was part of the sales pitch. The rent increase for 2023 was very reasonable.

I like it I think it’s a good community. There are many pros here, and only one con that I can even see there are libraries and classes trips and Theatre the office has treated me kindly I like it my only con is the laundry room. They don’t have enough of them. They are too far away and they are not working properly. I didn’t know that when I came had I known, I probably would’ve made a different decision because the laundry facilities was number one on my list of things I had to have in order to move somewhere. I would not have moved here. Had I known the laundry were so bad they are not enough of them and if you go to the B building. There’s not even one over there at all and only one in every area, only 2 in the whole building For everyone and they don’t work properly they take your money. It’s too bad because other than that it’s a great place. Had I known what the facilities was it would’ve been a dealbreaker. I really hope they correct that if they do it would be good.

The building residents are very friendly. There are some building connectivity issues with the internet. The buildings front office provides easy access to residents for food delivery, and other service providers during business hours. I liked the fact that the utilities are included although the thermostat just allows you to adjust the heat from high to low, to off. There is no temperature control for heat or A/C.. This is still a big savings. The location of building was central. The maintenance team has been very prompt in responding to concerns when the complaint is filed online.

I am currently a resident at Westhaven Manor and overall, things have been very good for me here at this facility. I would possibly recommend this facility to others, depending on the needs and what the person is looking for.

The staff isn't quite as friendly...the person who gave me the tour didn't seem at ease with me. I can't help but compare it to [community name removed]. [community name removed] was offering a special: no activity fee, which would've been about [fee removed]. One thing about [community name removed] , they only require 30 days notice to move the 30 days can be given mid month. This was one of the reasons we were able to move my father-in-law after we realized we needed to save a bit more money. Elm Haven Manor had a move-in special which was first month free. However, you sign a one-year lease as opposed to a month to month lease. If you break the lease before the year is up, you owe a little bit more than a month rent in penalty. Not a dealbreaker for most people, but just a difference that mattered to our family and our circumstance.

I feel the parking lots are a disaster. Someone is going to fall and get hurt. The back doors going into the parking lots should both have electric door openers. Hard to get in with walkers.

its a nice community, I wish they offered more activities, its always the same. The meals are expensive

The location is great. The food is exceptional. The residents are on the younger side of other places so the activities, food, amenities are more active.

When it comes to the meals and medication, they were often late due to the staffing shortages. The people in assisted care however respond to requests quickly for most of the time. Based on our experience so far we would recommend the Park at Franklin community to other families.

Staff are all friendly and helpful. Residents are somewhat cliquish. Facility is safe and secure. Food program is contracted out. It is mediocre with limited fruits and vegetables. The 25% price increase for this mediocre food program makes it even more disappointing for the elderly on a fixed income. Exercise activities available are not as advertised. Base rental rate is one of the best in the area, even after adding up all the customized ala-carte amenities. Nice to be able to select amenities that fit mom's individual needs.