The Aspenwood Company

I recently had a conversation with the terrible manager of this place. I was told my Mom’s apartment floors will not be mopped and the bathroom will not be cleaned. I was rudely told they only do light dusting by [name removed]. We pay thousands for my Mom to live here. If she could clean her own bathroom and mop her own floors she wouldn’t need assisted living. We are looking for a new place ASAP with nicer management and better housekeeping. I’m disgusted.

This is a poor facility. Memory care employees are poorly trained and the unit is under-staffed. Very high turnover. Common area smells of urine.

A tale of two homes...This is a beautiful facility with good options for food, activities, and social interaction. Beyond the facade is a world of poor management and broken promises of care. I’m mortified that I ever rested well while my Dad was in The Villages at The Heights. Despite paying for upgraded care levels, we moved my Dad to a new home recently with two weeks of dirty laundry, a full urinal that had not been emptied, dirty clothes, diaper rash, a soiled diaper, etc.. He had not been bathed in a week. Many hourly workers were wonderful, but I’m still waiting on a response to my email to facility management in December 2017.

So rude. This community wouldn't let a member have her entire family of 15 over for thanksgiving. Not a family friendly atmosphere. Very uninviting. They charge enough to live there.

The is was not a good community for us in our experience. They were not able to supply the services that they said they could, so our loved one did not get the care that they needed, which was very unhelpful.

My mother lived at Magnolia Heights for a little over a month. From the onset, I knew it was the wrong choice. Her first night there, the pendant system went down (the button they wear around their neck to get help). I was told it would "hopefully be repaired the next day, and that I could take her home for the night if it made me feel better". There was no sense of urgency to get it repaired; it went down frequently during her stay. There were multiple medication errors; one medication was not given for 5 days (they let it run out after I offered to get it refilled myself), and another medication was doubled up on. There may be others I am unaware of as I was told by their head nurse (only RN) that, "just because a med is initialed as given doesn't mean it was given". They refused to give her a shower daily, and on the days that she was scheduled to have one, she would often have to wait two hours after being told "I'm coming to give you a shower". The cleaning scheduled was equally unpredictable; I never really knew if her apartment got cleaned and often would find trash on the floor when I visited. Also, the newspaper delivery system mystified me. She could never get her Chronicle subscription delivered promptly and frequently had to go looking for it. The ED blamed it on the Chronicle and said they should hand deliver it to each subscriber's room. Frightening idea for a "secure" building. In addition, getting fresh produce seemed to be a problem in the facility; it would appear that most of the food is canned or frozen, not fresh. Also, as a side note, they consider giving injections (like B12) "skilled nursing" and will not do them. In general, I found the management team to be lazy, apathetic, disorganized, uncommunicative and irresponsible. They made many, many promises that they simply did not keep. When approached about these, I was told that "my expectations were too high". On a positive note, it is a beautiful building (not so great location) and the care staff seems very sweet. Almost all of them are relatively new. I did feel like the caregivers were compassionate and sweet to my mom, and the activities director did a great job engaging my mom and making her feel at home. I moved my mom to another facility and it is in complete contrast. If Magnolia wants to succeed, they really need a new management team that is competent, caring and willing to work at improving things.

What a nightmare. One false move by your loved one and they are hauled out by the state. Two residents in three days were removed. This nursing staff does not know how to do their job. They are suppose to be professionals that can handle the residents here. Not so, they are sent to a lock-up in Tomball.

I would give them a negative ten! They don't keep their promises. They said that they had a doctor on staff that would be able to keep prescriptions refilled. They let two of the prescriptions run out. They told us our loved one was too tall to come back! They told us this the same day they were being released from the hospital. I have been there when you couldn't find a nurse attendant or management onsite to help. I have walked by the nurses station and seen prescription bottles just sitting out, where residents or anyone can get to them. They would never clean the room, take out the trash, or vacuum. They didn't do stuff to get them involved in things. They only have one group of staff, they have an RN but she takes care of several facilities, and everyone else that works there does the laundry, the roomcleaning, and the cooking, everything.

THIS PLACE HAS NO HELP. IT TAKES ABOUT AN HOUR AFTER YOU RING FOR HELP TO GET ANY HELP. THE DIRECTOR IS RUDE TO PEOPLE. THE FOOD IS NOT VERY GOOD AT ALL. I WOULD NOT RECOMEND THIS PLACE TO ANYONE . IT IS VERY PRETTY AND CLEAN BUT THE CARE IS SORRY.

this is a beautiful place, but is not run very good at all . Had to ring for help over an hour before anyone came to help.. I would not recommend it to anyone . They hardly have any help at night and on weekends. The food is not very good either. The head person of this place was very rude to a friend of mine.