The Aspenwood Company

My parents have been in IL for over two years and the food keeps getting worse. Also the maintenance staff has changed multiple times and takes shortcuts to keep HVAC units working because they all have aged out and need replaced at a cost that would impact management bonuses. It’s such an attractive facility but just not optimally managed. They are always short on staff but that’s the environment of senior care these days.

Not impressed. They are understaffed and when you bring a deficit to the director, [name removed], Who told us she is responsible for everything but has accountability for nothing and turns a blind eye to all discrepancies. Really sad my parent is in such a bad place. They are fantastic at raising prices and cutting staff and making a profit.

This facility has terrible turnover and is poorly run. At move out, we were given the incorrect medications. They're not transparent on fees and will not return phone calls.

It was a great community when my loved one first moved in. Then they were then bought out and things changed. The fees went up drastically. It is a much bigger community than what my loved one needed as well. The community has an 8 pm curfew for the residents. I brought my loved one late and the staff was rude and lectured me about the time. She also locked me into the community. All visitors have to leave at 8 pm, no matter what. The food was served in Styrofoam containers to the residents.

Anthology sucks we are moving her this weekend. I wouldn't recommend them for no one they suck! They could improve the staff and provide new management.

We have had some concerns and have gone to management as we are not getting what we are paying for. They continue to tell us they are working We were told Memory care would get two options and they don't they are only given one option and is often fried foods with plastic utensils. They are left unsupervised when eating at all times. They only offer a small cup of water or small cup of punch each day. Feel like she is dehydrated most of the time. She has declined tremendously since being in there and she is medicated to the point where is almost keeping her asleep for about 23 hours a day or more.

Worst place I have lived. Food tasteless, very small portions, no refills, often run out of food before all residents arrive. High turnover staff. Many indifferent to comments, criticism, and suggestions. I would never recommend to others.

This looks really good, but I don't care for the location. Given its more "urban" location, I don't think it's a perfect fit for my parents.

Since being bought by Anthology things have gone from ok to so much worse. The outside paint has been chipping off. The sprinklers do no work in most parts while others water the parking lot 2-3 times a day. The ED and all staff have a serious problem at communication among themselves and absolutely none to the residents. It is a perfect case of right doesn't know what the left is doing. There are holes in the grass areas that they say they'll fill but haven't. They are all around the building. Could be so much better with the proper ED in place. There are clearly serious problems here. If it weren't for the Covid-19 virus we would move.

The director is very uncooperative. The services that are supposed to be delivered are very inconsistent. Overall, if I had an option, I would be moving my loved one. They put on a front at the initial visit including the food that was served, their friendliness, and openness towards both the residents and their family members. The director acted as if she would be approachable with any concerns but when we did approach her she was defensive and rude to us.

Don't pay for this facility to clean your parents room. Their room is constantly filthy and the facility did not even notice that my parents were COVERED in bed bugs. Then they did not offer to help with replacement expenses of furniture. If it takes 100 days (3months+) to have an infestation then I believe there is a problem here because my parents had a major infestation.

I would not recommend their Memory Care unit. Generally, a few staff members are good, the rest apathetic and sometimes asleep in the tv room while residents sit there in their chairs. The food sub par. The VPN is not professional. A close family member passed away there as a result of an illness that had gone undiagnosed until it was too late. Had the staff been more attentive to the noticeable decline, there might have been a chance for recovery. My family member deserved better.

Staff is friendly, food is TERRIBLE!! Food was acceptable when parents moved in but has gotten worse as time has gone on. Staff are friendly and helpful. If food was better would be an exceptional value,

I have been here over 3 weeks sitting with my sister... 3 of her aides she depends on GREATLY have resigned, yet the administrator, [name removed], INSISTS they are treated wonderfully, But... the good workers are poorly paid, overworked, and taken advantage of their dedication... Again, I have YET, been able to have a sit down with this man, [name removed], and obviously, bring avoided... Beautiful facility, no doubt! But very poor administration from upper management!!! I will continue to get to the bottom of this.... Medicare will be notified of Medicare laws broken!

I really liked this place and they used to take great care of my parents, Unfortunately, the management has really changed. Many staff have quit. The weekends are abyssmal. They hire temporary care staff. One temp care staff person had no idea how to transfer my parent from bed to wheelchair. My parent needs prompting and thank god I was in town because no food was brought to my parents room or anyone checked on them for god knows how long. Most residents live in fear of complaining or they will be asked to leave as several had.

The Village at Mapleshade should not be one ofyour considered places for your loved one. The advertise things they cannot provide and did to have a Medical Director at any time during our loved ones stay. The management would not take ownership of mistakes, medication mismanagement, and other issues such as not calling family when loved one fell and went to hospital. They constantly place blame on others and do not offer the things promised in their ads. Be wary of reviews - any company can post reviews on their on behalf. And even if they are legit, the bad ones are deleted. We moved our loved one, as did many other families. They did not try to get us to stay, as they knew they could not heal old wounds of dissection and lack of attention. The food is not good and aside from the facility itself, which is very nice, your loved one would be at risk.

Villages of South Hampton Buffalo Speedway location used pressure tactics on my 96 year old mother to sign a complicated 92 page lease while I was out of town. I have been handling her finances for 25 years. After suffering the impact of tropical storm Beryl, 7 days without power AND water at her current Independent Living facility, it was easy to entice her with talk about generators keeping the air conditioning, lights and water on, however, the way it was done was undermining and decieptful. My brother, wanting to help, took our mother there to check it out. The sales rep told her that they didn’t have a two bedroom apt for her at that moment but that if she gave them about [fee removed] for a memory care room (that she didn’t need or want) this would be what she needed to do to “jump” to the front of the waiting list. This created a dramatic sense of urgency for her to commit. She’s now locked into paying 2 months rent plus deposit [fee removed] for an apt she will never live in.

My loved one was previously a resident at Village on the Park Rogers and the experience at this facility was terrible for her. They transported my mom to the hospital three times in one day because their staff could not handle mom- they were obviously not trained as well as the staff at some of the other facilities are trained. I would never recommend Village on the Park Rogers.

Looks great. Staff turnover a real problem. Food is awful. And the staff steal. This is no place for Mom or Dad. My Dad is currently living there and is miserable. Terrible personal care. Hateful to the elderly. Staffing changes are constant. And they steal and take advantage of the elderly. Please pick your location carefully. This facility looks great, and they know how to sell their services. Beware. Go somewhere else..........