The Arbor Company

There is sometimes a language barrier between families and staff. The community has a lot of activities going on and available for the residents. They are very good during COVID. At first they were giving us daily updates on COVID and now it is once a week to keep us updated. I wish they had more sidewalks available for residents to walk on for exercise. They do have courtyards outside for the residents to sit outside and enjoy the community.

Plus- movie theater. Artist friendly. onsite PT, studio would work Minus- only standard licensing

Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.

Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.

Most of the staff are nice, the care services are not consistent, sometimes they do their jobs and sometimes they don't. The food is bland, they don't offer a variety to chose. My room is very big, the community itself is also pretty big.

Still the best facility in the area Until the virus hit our area we had several activities, food in the dining room, movies. Because of the care taken here no one has the virus, so it is still the best assisted living and Memory Care in Marietta Georgia. The residents now spend most of the time in theirapartment, whichis not good for them Activities for 4 people at a time include bingo, drawing, trivia. Some entertainment.

My 90 year old mother with Dementia has been living at Arbor Terrace since it first opened in 2018. I would completely recommend to others to have their parent live in this beautiful, safe, warm, and engaging place. While no assisted living facility is able to take care of our mom 100% the way we would like them to, Arbor Terrace in Mountainside New Jersey comes really close. The whole team works tirelessly to care for our mom. From the doctors, nurses, care and activity providers to the kitchen, building and office teams they make our mom as comfortable as possible; she receives the attention she needs. When we have an issue, we bring it to Arbor Terrace’s attention and it gets resolved to our satisfaction. We are grateful to the Arbor Terrace’s teams for taking care of our mom during the Covid-19 pandemic and during this season of her life. Since we are unable to see our mom (and grandmother and great grandmother) during this time, the staff have helped us organize a Zoom call with her every Sunday. She is not capable of doing this herself of course, so the nurses set up the Zoom for her where she is able to see 15 of her family members at once. For us to get to spend time with her like this means everything in the world to our family, and for them to accommodate this specific request, we will be forever grateful! This is a simple example of the care and support that Arbor Terrace Mountainside lives to their residents.

My mother is in the Life Guidance/memory care building. The community was always kept clean and they were always on top of the housekeeping and keeping the common areas clear. There is a lot of natural light that comes into the community; it is not dark at all, it is very bright. My mother has a couple of the aids that she really loves and they are all very consistent with her care. The food at Atria is a little inconsistent but usually good, which could be the result of the changing chefs. They recently got a new activities director who seems to be really good. Within the Life Guidance area, it seems a little hard to pick activities that fit the abilities of all the residents and their differing needs at the same time. Atria seems to be a little pricey for what you get. They have very strong management and the director is great and makes adjustments when necessary. This community is pretty new, which is a selling point; nothing looks rundown or old.

The community was clean. From what we've seen the grounds and the community are kept up nicely. They were very accommodating and responsive to our questions.

Even with the isolation, the food is still good. The staff are pretty good and they really care for the residents. We get email communications with virus updates. We chose this community because of activities offered. My loved one is very active and enjoys moment and engagement. They offer live music with dancing, bowling, a swimming pool, and happy hour. My advice to families is to pay attention and be present.

Clean facility with a lot of activities happening during the time I was there touring. The residents seemed happy and well cared for and the staff was very friendly and helpful.

A one year old facility. Modern and clean. [Name removed] was a wonderful tour guide. Large apartments with full kitchens. Many activities. A lot of traffic in the area.

Mom is adjusting to living st HC. The biggest complaint is the food they are being served. One evening a few weeks ago they had beef with a sickly looking green sauce. No one and I mean no one at her table ate the dinner. Also when we can, we try to bring her downstairs to the restaurant so she has a choice. Again at a recent visit I ordered a Apple Waldorf salad. What I received wasn’t even close to a salad. There were 4 yes only 4 pieces of lettuce and a lump of chicken salad. So frustrating to order and not receive what is described on your menu. Please fix this. It’s hard to order anything other than soup from your restaurant. You are not providing what you describe on your menu. And you brag about the chef and fine dining. Sorry for being so direct but you ask and I tell the truth. All other issues with mom have been handled professionally and timely.

Brand new facility is impressive, new staff and still forming, no operational historical information, prices seam higher than competition. Sales and admin operations stationed in a trailer in the parking lot for now, no "Certificate of Occupancy" issued by county, no tours of rooms.

HaborChase is brand new and exquisite. That said, as we were touring the property, it twists and turns and I found myself wondering where I was. I can imagine my mother going out for a walk and becoming lost in the halls. The rooms are gorgeous. Price wise, it's a little on the high side for us at this time.

Property was lovely and the residents seemed happy. Building seemed a bit more spread out than others.

Very nice facility. The two-bedroom units are amazing. But, a one bedroom is much smaller in every respect and disappointing by comparison.

A very nice community. It is well maintained and the staff were always pleasant.I was also pleased with the interactions I was able to observe between residents and staff. The rooms were spacious and clean, and the community has so much to offer.

Lovely community. Do not like that one cannot age in place in their own apartment (from independent living to assisted living) or use their own personal aids more than four hours a day in independent living. Do not like that they do not have a lot of personalized care options. Would be more interested if the assisted-living apartments had two bathrooms available. Loved the spaces, decor, amenities and activities.

Property was very nice, however the young lady that toured us was very unorganized. She did not know what type rooms were available and as a result we walked all over looking at the same type room over and over. I am going to continue looking.