The Arbor Company

Small, caring community with friendly residents. Food could def improve.

A number of her care folks were very nice and attentive to her and there were a couple with bad attitudes. They increased her level of care but I got the run around on why and what was the increase in care for the additional cost. Asked for a breakdown and never got it. The receptionist [name removed] was very friendly, knowledgeable and helpful. They were quick to send mom to the ER and in some cases not warranted. Place was clean however I had to remind them to clean the bathroom due to my mom couldn't see when there was fecal matter on surfaces. With all this said I would recommend Arbor Terrace to others.

Before you sign the contract, make sure you understand that the date you sign the contract is the date of financial responsibility. Other than that, it is fine

The staff at Arbor Terrace is wonderful!

The staff is very friendly. And they do a good job looking after my mother. She is very happy with the staff, especially for the folks in the physical therapy center.

The facilities are very nice, the staff is doing their best but more care takers are needed per floor, the very friendly and concerned executive director suddenly left and the quality has diminished.

Be present. Work with the staff and communication your family members needs/requirements. Know your family members abilities and health needs, likes and dislikes.

Generally quite clean. Excellent ability to communicate with leadership at any hour. most staff were wonderful. Food was subpar to be honest but wasn't a real priority for us. Activities were fine. 3-11 staff were not as engaging or kind as 7-3 staff

I'll start with the facility, which is what attracted me in the first place. I was attracted to: The facility's setting - Serene, quiet, surrounded by Nature, Away from traffic and its pollution, flowers, well kept grounds, ability to sit outside (or not) and get fresh air. Also, the layout of the common rooms (their functions and activities) makes it easy to find and use (No getting lost here. The staff all do the job that is required of them. But, as in all settings, you tend to favor some more than others. I tend to avoid people that appear to be probing. On the other hand I understand that the organization needs to better understand the people that they're servicing. So that's a fine line for me. But generally speaking, the staff is courteous and helpful. This reminds me that I need to highlight a few employees that have done (or do) exemplary work, having to do with repairs, etc.

The engagement staff were phenomenal. The rooms were great, and the meal were average.

Staff is courteous, helpful when needed. Food, small portions...takes a little too long to be served. Plenty of activities to join in .. Older community but good maintenance. Residents friendly. Median age - 83

FYI he is still completely self sufficient so not a lot if needs yet. He just likes it there... likes the activities and the happy hour/music/wine with dinner lol. Yes, we would definitely recommend this community to other families based on the experience so far.

We cannot rate the care services as well as the activities because our loved one is in independent living and does not participate in any activities. What I like the most is the accessibility and attentiveness of the staff. Also, the common areas are nicely decorated and well maintained. Yes, we would wholeheartedly recommend The Preserve at Palm-Aire to other families.

Check it out and visit I recommend. They could have more activities , but it's clean. Food is good. People are mellow. We have a fair price for this year as well.

It is a reasonably new facility and the staff could not be more welcoming and kind to our mother and family. While we are less familiar with the services for the residents who may be less mobile given our mother is still fairly independent, she has been able to avail herself of the many conveniences offered such as laundry and housekeeping, a wide variety of recreational activities on and off site, and full dining services. The location is also very close to a wide option of shopping, supermarkets, and restaurants. We cannot overstate the importance for us that our mother has been able to enjoy her independence while also benefitting from the daily interaction and regular assistance as needed from the staff. I would certainly encourage anyone in the market for these services, either for themselves or a lived one, to visit.

The facility is nice and people are very friendly. Food is good and place is very clean. Rather expensive but I feel comfortable and at peace with having my loved one here. [name removed]and [name removed] are wonderful. They bring all the details together and are super responsive.

It is a beautiful well cared for place. The staff is very friendly. The rooms are a nice size big enough. The activities were very good. The food was adequate not great.

Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe

They are all incredibly friendly. Helpful and personable. They he place is the best in the area. The studio is on the small side. But since mom can't move much it's fine. The other rooms are good size. Amenities are great. It's a really nice place. Big and not sterile like all the other places seem.

In general, the facility is bright and clean. Nice location. The staff is mostly very friendly and accommodating, generally looking out for the care and best interests of the residents. The nursing staff is adequate but can be slow to react when issues arise or changes are noted in a resident's health or demeanor. A couple of other observations...They are quick to adjust care levels (and costs) when temporary issues arise that require additional monitoring, but slow to reevaluate when those requirements are no longer needed. Seems like many of the activities are geared more toward women (shopping, crafts, etc.). Could use more that men would have interest in such as card games or sports nights...