Sunshine Retirement Living LLC

Overall the leadership was not professional. The staff either wasn't well trained, was overworked or just didn't care. Horrific experience! I picked that community based on information from the Director. She was not accurate about the care!I would say it was not a great experience.

If you like window dressing without real care, pick this place. We left. The cost does not equate to the value. Hopefully, the staff won’t be too scared to actually care for someone some day. Be prepared to have to remind staff to give medications timely and receive excuses as to why they could not accomplish such a simple task. State regulations are obviously being overlooked here.

I toured this facility and we moved my loved one's furniture in, then he was admitted to the hospital. My loved one was not ever in the facility. When I called to update them on his condition, they just asked about the '3 Month Payment.' I guess you have to pay 3 months if your loved one's condition changes. The manager was just concerned about money, not the client. Not recommended.

You have to be able to go on your own to all of the things they provide to meet people. When I first came here I tried to socialize- but there was just a lot of complaining. The food is not good - I do not eat here. They could definitely improve on that. It does cost a lot. I do not get much from the facility other than a room.

It was a dump. It was awful. The place looked like it was falling apart. It was terrible.

My sister, who is [age removed] and has dementia and Parkinsons entered CC in [date removed]. I am very pleased with their assistance and the care of the staff. They specialize in older individuals with mental issues as well as keeping close watch on any medical conditions. There are three sit-down meals a day and a number of activities suitable for people there. I recommend CC for anyone dealing with a relative having mental issues.

The caregivers were kind, but admin is awful. Activities were a joke. The "sell" is a lie and they will have you provide additional 1 to 1 care for your loved one if they know you can pay.. its a scam and they aren't really memory care.. they make huge profit from people with highly involved medical needs and ignore everyone else... they sit in dirty diapers for hours.. cry, beg for attention and its just too big with too little help and attention to residents.

The clients were not engaged or even happy looking. And there was a heavy disinfectant smell that indicated to me there was too much clean up going on.

I would not put my dead dog in this facility. They are all liars and they did not follow the rules. It was a terrible experience and I would never recommend them.

Staff is not qualified to be an Alzheimer unit. Residents left in their own waste. Medication never given correctly. Families always told same 2 sentences-"Resident is doing fine and the resident has eaten". Management and Head of so called medical staff lie and have no training to deal with Alzheimer residents or the families. Facility smells like a urinal-residents lined up against wall while staff were on their phones or talking to each other. DO NOT PUT YOUR LOVED ONE AT THIS FACILITY! Facility dirty-poor food quality-laundry always overflowing-never gave medication correctly or at all-no activities except walking them outside when the weather is nice and sitting them outside. The pictures on the website and on Facebook are not what the facility is really like. If there was a negative overall experience it would be a -100! Negative ratings for everything! AWFUL PLACE! There was no way to not give them a 1 star rating, this facility doesn't deserve a 1 star only a negative rating!

This community went really bad for our loved one. we had high hopes that things would go well but from the moment my loved ones arrived nothing seemed to go right at this community. My loved one was only there for few days and he was not taken care of and ended up in the hospital, they were supposed to take care of my loved one and they did not.

Our family had an in person tour and it was not a great impression at all, it is dated and dingy. There is a dumpster right in the parking lot which is the first thing you see, and the entire facility just did not have that warm and welcoming feel to it. The apartment that was shown to us had what they called a balcony, but it was on the first floor and it was more like a slab of concrete that could maybe fit on chair and it did not have a good view at all.

Terrible, it was just terrible.

what is a semiprivate room?

They tell you one thing when you come in for a visit. But once you move in, you see it's a whole different story. The nursing staff is great, but they have no physical therapy or any type of therapy for the residents. Nor do they have anything to stimulate the residents' minds at all. And it's causing the residents to get depressed. The sad part is - this is supposed to be memory care center. What I see here is something I would expect from a nursing home.

We placed my brother in Memory Care when this facility opened. At first, he was happy. The facility was brand new and the facility showed beautifully, but it quickly became clear that Management did not have a handle on the staffing. My brother was over medicated to “control” him. There were never day trips (as promised) and my brother became an “inmate.(Management said it was due to Covid restrictions.) There was no continuity in day-to-day activities which caused confusion and anger for my brother. He fell several times because nobody was there to assist him. He was not bathed properly, and many of his belongings disappeared from his room. When we checked out of the facility, the Nurse overseeing his medications (probably the 5th or 6th RN since his occupancy) gave us an incomplete list of medications. We discovered that my brother was getting medications that he should not be given, and not getting medications that he should have received. Management was substandard.

I was foolish and did the "buy down" to try and save the family money in the long-run. My father died after 3 months, my mother could no longer live in the independent setting. even though they had said that there was a possibility of a refund depending on the circumstances, they refused to give us anything back at all. The $5000.00 we gave them was basically a big gift to them. They said they have "compassion for seniors." Where was that compassion to my mother when her husband died? Bad choice to spend some of their very little remaining funds to try and save money in the long run. It's a big gamble, learn from my mistake.

Do not go to this community, they are currently understaffed and I find this community dangerous. It is beautiful outside but it is the worst care that we have experienced.

We experienced bad service. My husband fell four times, and the last time he broke a hip. We're missing some items. They could never find anything we lost, including a ring and a watch. Our clothes were labeled, turned up missing, and were never returned. They broke a snow globe with our anniversary in it. Every time we call to check in with them about the items that we've lost, they don't' return our calls. We've had a very bad experience with them, and we're moving out.

The staff is not attentive to the residence and the rooms are not very clean. They show you a very clean and nice room, to begin with, but you need to see a room in use to get the real picture. There are a urine smell and diapers on the floor. I saw several people that needed to be changed and their pants soaked. At lunch, they really could not monitor who was eating and who was not. There are times people would take others' food due to them not eating but the staff would not know who ate and who didnt. They have motion detectors in the rooms but unfortunately, they are not monitored.