Sunny Hill Management Co. Inc.

Requires a move-in fee.

Toured Monday. Explored Vintage, Assisted and not sure of best placement. Discussed the healthcare wing and flex between units

Mom was ready to make a choice but when we got home there was a message from director they would not make an exception for her dog due to the breed. Which in my educated opinion, is stupid

Very nice facility, but unsuitable for us. The buildings are spread out, and you have to walk outside to get to some activities and meals. The West Bldg. does have a small dining room, and some activities, but it is not what we are looking for.

nice, very small independent population, felt more like a convalescent home than some of the other options, Mom would have to go into assisted living immediately because she uses a walker which means that she can't have a kitchen, but it's still less expensive than some of the others, bridge players, I like that all the residents wear call pendants.

We all like the gardens, price was right, but I did not like that they did not do their laundry or their sheets at all. Also I don't feel safe in that area.

Suitable but too large.

Met with the director on 3/1/12. Given tour. Very nice accommodations. Friendly staff. Very reasonably priced for services needed.

I feel this community was misleading. I have an odd illness and when the manufacturers stopped providing the medication there was no other alternative. I have a diet of no gluten, dairy, and eggs and there was no alternative food. I didn't like the staff's attire, they wore black clothing. The dinning room was not always open and I noticed there were not many close restrooms. Overall I feel I was mislead in the beginning.

Housekeeping in rooms is awful,mom's sheets would often be dirty.When left home made dinner to be heated up for evening meal never done.Meals they serve is never hot and they ignore request for anything and do as they please.For the cost of her care it's very poor.If she wasn't over 100 I would move her out.

From the initial meeting, staff was friendly and courteous. . They assured me my parents every need would be taken care of. I must warn prospective clients, once the check was signed the promises were not fulfilled. The nursing staff did not know the needs of my parents at all. I was assured from administration that top care would be provided, this is not the case at all. We get calls every day asking if we are signed up for this service or that service. There is no communication between staff and/or administration. It would seem to me that when a new couple moves in there would be a fact sheet of needs and services that are paid for by the tenants. No one here seems to know this or really care about their needs. 3 weeks after move in none of their laundry has been done. Upon move in none of the staff understood or seemed to know they had dementia. There are too many disappointments to be listed here. I actually care that my parents get the best care possible, I was lead to believe they would get it at Grossmont Gardens, unfortunately this is not the case. I cannot recommend this facility. Although they may have good intentions they have yet to follow through with the level of care and attention that was promised to me and my family. In addition my concerns and inquiries into why this is happening go without a response. RED FLAG.

Pretty much very quickly I could see their marketing and sales people and felt that it did not look like a good place. When they gave us a tour I noticed that all of the people that work there were sitting down and then snapped to attention when we came by. One was even laying down and when we came by jumped up really quick and started wiping something down to look like she was working. Their menu was different food each day and I saw Friday said "Chef's Surprise" so that seemed kind of unprepared. The rooms seemed moist and almost mildewy - very dreary.

Would not recommend anyone to live there. The administrative staff are disorganized. The food is unhealthy. The staff do not follow up with requests. They say one thing I do not follow through.

We are no longer there. It went downhill after it was sold. The food was terrible. Caregivers were over worked. Took 30 minutes to 1 hour for call button response. They let people sit in their own filth. It smelled horrible when you walked in. Two people per room but did not add more staff for added residents

Internal changes in staffing seemed to be causing issues. The response time to help me plan for future care was very slow. My mother fell there twice and I had to provide additional caregivers 24/7 for over the 6 weeks that the doctor ordered. I was not satisfied with the management so I removed my loved one and brought her back home. Based off of our experience, I would not recommend Grossmont Gardens for memory care.

Facility is run down. Room parents would be in facing block wall and dark side with no sunlight. Assisted living clients shower in one shower. Not enough caregivers

I would tell others that there are some very bitter staff here who don't treat the residents very nicely and they seem to be short staffed regularly. The medication management has not been very good either. On a positive note the front desk staff is amazing and they have a very active lifestyle here if you want it, they provide a lot of activities for residents.

I've been trying to get in touch with Brookdale Magnolia for days now. Not answering the phone. Need to communicate the pricing and when to come for Covid Test. I dont understand why they can't communicate with me?

I would want others to know that from our experience, if the residents has a colostomy bag, they really just do not have experienced staff members for that. They are understaffed with the nurses, when we first got there everything sounded great and they said I could contact them at anytime. That was not the case, when I called they would not ever call me back. They have their own program so you have all medications transferred over, she initially had no copyas. I told them if their program would have no copay we could change her to theirs. She called back and said we could change her over and she would have no copays and that was not the case. We got billed and it took forever to get it resolved since the communication was not good. Overall, we did not have the best experience here. I think it is more suited for elderly people who are able to get up and get involved with activities, not someone who is bed ridden.

Don't send your family member there. They are understaffed, housekeeping loses everything, I have talked to the manager and he is no help. If it hadn't been for the receptionist, I would have never known my husband with ill. He passed away from the COVID virus. Their communication with me was zero. He hadn't been eating , drinking, or taking his medications for two weeks before he was hospitalized and nobody contacting me and told me. I had gone into the common areas and their were no staff with the residents and I would have to hunt them down to get help. The $2000 deposit was never returned as promised.