Sunny Hill Management Co. Inc.

We had to take my wife out of Elmcroft of La Mesa because she fell and fractured her hip. When we took her out, there were several things we noticed that were missing that just disappeared. Some of her clothes, a couple pieces of furniture. The staff was generally ok (seemed very friendly) but I am just somewhat suspicious as if it was one of them that stole some of our things. We raised this complaint to the administrators but were not able to get anywhere with it.

The reason we chose Elmcroft of La Mesa is because when we visited there, all of the resident's were out in the central area enjoying activities, and enjoying each other. We did not see that at any other place we visited. The staff is always on the floor, and very engaged with the residents. It's very pleasant.

I liked the level of care provided as well as the fact that there is a kitchen. The property was older and less attractive, but gives mom the opportunity to have her own space both inside and out.

It was nice but it wasn't as pretty as the community we ended up choosing. The rooms weren't as nice either and they just didn't offer as much for the price.

Requires a move-in fee.

Toured Monday. Explored Vintage, Assisted and not sure of best placement. Discussed the healthcare wing and flex between units

Mom was ready to make a choice but when we got home there was a message from director they would not make an exception for her dog due to the breed. Which in my educated opinion, is stupid

Very nice facility, but unsuitable for us. The buildings are spread out, and you have to walk outside to get to some activities and meals. The West Bldg. does have a small dining room, and some activities, but it is not what we are looking for.

nice, very small independent population, felt more like a convalescent home than some of the other options, Mom would have to go into assisted living immediately because she uses a walker which means that she can't have a kitchen, but it's still less expensive than some of the others, bridge players, I like that all the residents wear call pendants.

We all like the gardens, price was right, but I did not like that they did not do their laundry or their sheets at all. Also I don't feel safe in that area.

Suitable but too large.

Met with the director on 3/1/12. Given tour. Very nice accommodations. Friendly staff. Very reasonably priced for services needed.

I feel this community was misleading. I have an odd illness and when the manufacturers stopped providing the medication there was no other alternative. I have a diet of no gluten, dairy, and eggs and there was no alternative food. I didn't like the staff's attire, they wore black clothing. The dinning room was not always open and I noticed there were not many close restrooms. Overall I feel I was mislead in the beginning.

Housekeeping in rooms is awful,mom's sheets would often be dirty.When left home made dinner to be heated up for evening meal never done.Meals they serve is never hot and they ignore request for anything and do as they please.For the cost of her care it's very poor.If she wasn't over 100 I would move her out.

From the initial meeting, staff was friendly and courteous. . They assured me my parents every need would be taken care of. I must warn prospective clients, once the check was signed the promises were not fulfilled. The nursing staff did not know the needs of my parents at all. I was assured from administration that top care would be provided, this is not the case at all. We get calls every day asking if we are signed up for this service or that service. There is no communication between staff and/or administration. It would seem to me that when a new couple moves in there would be a fact sheet of needs and services that are paid for by the tenants. No one here seems to know this or really care about their needs. 3 weeks after move in none of their laundry has been done. Upon move in none of the staff understood or seemed to know they had dementia. There are too many disappointments to be listed here. I actually care that my parents get the best care possible, I was lead to believe they would get it at Grossmont Gardens, unfortunately this is not the case. I cannot recommend this facility. Although they may have good intentions they have yet to follow through with the level of care and attention that was promised to me and my family. In addition my concerns and inquiries into why this is happening go without a response. RED FLAG.

Pretty much very quickly I could see their marketing and sales people and felt that it did not look like a good place. When they gave us a tour I noticed that all of the people that work there were sitting down and then snapped to attention when we came by. One was even laying down and when we came by jumped up really quick and started wiping something down to look like she was working. Their menu was different food each day and I saw Friday said "Chef's Surprise" so that seemed kind of unprepared. The rooms seemed moist and almost mildewy - very dreary.

Would not recommend anyone to live there. The administrative staff are disorganized. The food is unhealthy. The staff do not follow up with requests. They say one thing I do not follow through.

We are no longer there. It went downhill after it was sold. The food was terrible. Caregivers were over worked. Took 30 minutes to 1 hour for call button response. They let people sit in their own filth. It smelled horrible when you walked in. Two people per room but did not add more staff for added residents

Internal changes in staffing seemed to be causing issues. The response time to help me plan for future care was very slow. My mother fell there twice and I had to provide additional caregivers 24/7 for over the 6 weeks that the doctor ordered. I was not satisfied with the management so I removed my loved one and brought her back home. Based off of our experience, I would not recommend Grossmont Gardens for memory care.

Facility is run down. Room parents would be in facing block wall and dark side with no sunlight. Assisted living clients shower in one shower. Not enough caregivers