Sunny Hill Management Co. Inc.

The caregivers are amazing. Unfortunately there has been a lot of turnover causing daily staff shortages and cutting corners since the new owner took over a few months ago. Promises for improvements have not happened. With the reduced staff there are safety risks , accidents, and an overall lack of cleanliness. I've witnessed residents sliding out of their wheel chairs, fighting with each other and wandering around calling for help that didn't happen in the past. With only three staff members on duty in the common areas, everyone has to wait. Clothes with nametags disappear. Bathing is not happening twice a week as required. Door handles/chairs are sticky, urine stains/smell, brown stains smeared on patio floor, food smeared on chairs from apparent "spills" or where someone got sick which haven't been cleaned up for weeks. Previous ownership had staff working daily to clean and maintain sanitary/safe conditions for residents. Still waiting for conditions to improve.

We toured Grossmont Gardens and it was okay. The facility seemed a bit old and dark. The apartments were small. I think this facility needs a lot of TLC.

Our family had an in person tour and the big issue with this community for us was that the rooms were in separate buildings and the residents would have to go outside to get to the dining, activity area.

We weren't completely informed about how they do their prescriptions with Ron's pharmacy was . We had some issues with that pharmacy trying to get his medication. The few days he was here he was not getting the medications that he needed. The pharmacy needed a doctors note and we were not told that. They need to be more forthcoming with that information for new residents before they move in so they do not have the same issue.

The biggest issue that I had was that they lost all of my mothers clothing. They were all clearly marked and they lost full sets of sheets and literally all of her clothes. She came with a large suitcase full of clothes and left with a little bag. They could never explain to me where they went. I even told them I wanted to wash the clothes but they took them anyways. They never changed her sheets once while she was here. I could not get a hold of management. Once the paperwork was signed, they will not speak to you. You can only speak to the floor staff which was very concerning. Medications was an issue as well. They were not giving it to her like they should have., When I took her out, she had many more pills that she should have. The regular staff are wonderful. Very friendly and as helpful as they can possibly be. They made an exception for my mom to bring her little dog while she was here and I did really appreciate that.

My loved one, is no longer at the community. They did not have enough staff. They could not provide the level of care, that was needed for my loved one. They seemed to provide, better care for those in memory care. The food was sometimes good, and other times it was not good. They need to do a better job, of evaluating the residents better.

The initial reason that we went with Plateau Village at the time because of the experience we had with the director, but unfortunately that person did not stay. They transitioned/were taken over in January and the communication has not been as good as it was in the beginning. The staff who are working with the residents daily really do care about them and that is what matters the most. We would recommend them to others.

It's been a little hard due to the Coivd situation. Overall it's been a pleasant experience. There was just a time when we asked them to fix some blinds in my loved one's unit, and that took them quite a long time to take care of. I think they could be more helpful in introducing a newer tenant to some of the other residents. They weren't able to go to the cafeteria, and meals were brought to their rooms. My loved one still says she doesn't know where everything is and what's gong on every day, so I'm not sure if that's just her, or if it's a lack of communication on Avista's part. They've always been friendly and helpful when I call on the phone. Their public bathroom on the first floor is usually missing the toilet paper actually loaded onto the designated roll are. But I've not noticed any smells, and the common and living areas seem to be pretty clean. Overall I would recommend them to others.

Studio base rent is high and level of care would likely add another $1000. Seems like a nice place.

Turnover seems very high. When I notice an exceptional caregiver, I don't see them there very long. The facility in general is kept pretty clean. The care of the residents could stand some improvement, especially in the area of personal grooming assistance. Care of the resident's clothing is lacking. For the price they charge, better care should be taken when laundering clothes. Clothing seems like it's all washed together in high temperature, so items are quickly worn and ruined.

Units are very small

I toured here while looking for a place for my loved one. Overall, I liked the community, but I thought it might be a little too big and confusing for her. Overall, I just did not feel that it was quite the right fit for my loved one, so we continued our search.

My mother-in-law was here and a friend of mine is here now too and it hasn’t been great. The rooms are very tiny, everything is too sprawled out, and the activities and dining area are quite a bit away from each other. My friend says that her husband can’t get downstairs to eat so they’ll bring him his food but by the time they get there, the food is cold. The staff is nice and friendly and the facility is kept clean but it just isn’t great.

When we toured here, we noticed that it looked more of a run-down, old school nursing home. When you first walked in, the smell hits you and it smells exactly how you would expect it to. It seemed like all of the residents were here just waiting to [Removed]. It was an older building and there had been no renovations in a while. They really could have kept it up a little better. I know this community would have made her feel so uncomfortable. I would not recommend this facility.

Everything went fairly okay at Grossmont Gardens. I do feel like I put my loved one in the wrong place due to the level of care that he requires, as the staff were not quite able to provide adequate care for him.

Nothing was wrong with the community when I was looking into option. They were not the best for my dad's care. When we talked over the phone they were professional and helpful with giving me the answers I needed to make a decision.

The facility itself is very nice. When my mom went in there, there was no introduction package on how she find things or meet people. None of that. I found that to be unfriendly. I wish they would of gave her a package. Overall, I thought it would be a great place. The facility is fine, but my mom wanted to be able to interact and socialize. The residents were mean and cruel. I rate this facility three stars overall.

Beautiful facility!! Close to my brother's house, but too expensive. Also, mom wouldn't make use of most of the amenities. This would have been perfect for her about 15 years ago.

Everything is going fine so far. There is room for improvement. So far it's working out okay though.