Sundale Senior Living

I had a good visit with director. The facility was very nice and the staff very friendly. I was impressed with the calm and friendly atmosphere.

This is a fine community, and my tour of it was a good one. The community was well-kept, and looked good. The staff was kind, and friendly. The experience was a good one. I did find a community that I felt suited my mother needed better, but my tour of it went well.

Beware of the pricing at Brookdale, The Woodlands, TX. The initial monthly rate was appealing but once the "Total Peace of Mind personal care charges" were added in, the monthly rate almost doubled. Total Peace of Mind personal care means every service needed would be individually priced (as in ala carte) vs putting the resident under a group pricing.This was suppose to be less expensive. After literally less than 10 minutes of assessing our Mom, the nurse at Brookdale determined she would need quite alot of their "Total Peace of Mind personal care" assistance, once she moved in.The odd thing was, she currently was in need of very little personal care assistance. When I inquired as to why all the extra personal care assistance charges were included in the monthly charges, the nurse stated that I had requested it. I explained to her (again), I needed prices on certain personal care assistance seperate from the current assistant needs, so I could plan on future rates when needed. The nurse changed her story & said "the case manager at the hospital (Mom was currently in) said she would need those services." After speaking with the case manager at the hospital, who denied saying such a thing & getting the major price increase, we chose another community. We were concerned, if there were discrepancies with the nurse prior to moving in, we would not feel comfortable leaving our Mother under their nurses care. The new community placed Mom at the very lowest care assistance & she is happy & healthy & that is priceless!

This is a pretty nice community, and our tour of it went pretty well. The community was well maintained from what we saw. The staff was kind, and friendly to my family, and myself. The experience went well, but we found a another community that suited our needs better.

I had no issues with this community during my tour of it. The looked nice, everything looked clean and well-kept. The staff was friendly, and kind to my family and I. Everything went well. This is a pretty nice community with kind people.

Dad is doing well with the transition to Brookdale The Woodlands. The staff have been very friendly and helpful with the move. The staff can be a little slow to get the ball rolling on repairs and maintenance issues. They offer a variety of activities that the residents can partake and enjoy. Dad has not liked the food offered but they do offer a variety for the residents.

met w/monica; staff to patient ratio not good, several patients sitting out by front door, little participation in activity, memory care only 2 staff people, numerous people in bed at 3 pm few playing bingo, many sitting in open area waiting for doors to open..depressing visit to memory care.

Nice facility. I didn't see many of the residents around.

Very nice! Took my mom for a tour.

My Mother was brought over with Mechanical Diet. I see repeatedly where they bring her food and it is not prepared this way which is a very serious choking hazard. This is due to swallowing problems from a stroke.

Chronically short-staffed; meals service very often delayed. Public areas are clean and decorated - resident rooms not so much. Laundry service is iffy; do not take anything you care about and label everything. There was one particularly mean care aide, but she was finally fired. My mom needed lifting and changing; sometimes the aides were rather rough with her. She had chronic UTI's and sores on her lower legs from scraping the Hoyer lift. It was close to home - visited 4-5 times per week to keep an eye on things. Company refused to refund a $500 pet deposit paid before residency, even though she never brought the pet onto the premises. After she died at the facility, the Brookdale Corp. charged an extra week of rent and refused to refund the balance of a whole month's payment for more than 60 days. Don't get me wrong - there are a couple employees who are truly excellent, but for $5,000 - $6,000 per month, you can probably do better.

Very disappointed. The supposed "nurses" cannot get the meds right, they couldn't even enter the list into the computer correctly which resulted in my loved one NOT getting her high blood pressure pill for many days. Not acceptable! She also has had several UTI's and the first one took 9 days to get antibiotics from the supposed "Doctor on call" who is very illusive and shows up about once a month. The second infection required us to physically remove her from the facility and take her to a private doctor to get assistance. The caretakers, except one or two, obviously do not like their jobs as they routinely complain and fuss at the patient for asking for help during the night. I have not seen the Director since we moved them in, nobody seems to care whether you are adequately cared for or not. We are currently seeking to move them to another facility. I understand some residents need a lot of attention, however you are paying for this service, it honestly should be provided.

Extremely disappointed in this property. Jane and Linda were very nice, but the price was not reflected in what we saw. The residents appear sad or lost in thought. Didn't observe any activities going on. Did not have a good feeling there.

The worse place for your loved one! My sisters put my mom in this facility, the overall staff are extremely rude. Since there is sibling rivalry they will not allow me to.even step foot on the property. They refuse to show me paperwork stating I cannot visit my mom . I call and they will not give my mom my message! Against the law I say keeping my mom from seeing her daughter! My mom has said this is my home she is allowed but the staff has never talked to me only the sisters who are liars. Just speaking its very unfair that place is pathetic and a joke! So please look elsewere, they are there just to get a paycheck! Very rude, crude, and horrible! Please look elsewhere!

The worst facility I have ever experienced Before u put your love one here check with the police and the state. [removed] A high employee turn over. I pulled the emergency chord and it took 45 min for someone to come. Be careful what they sell u is not what u get.