Sundale Senior Living

We found Brookdale The Woodlands per recommendation from A Place for Mom. They put me on the right path and the process would have been much more difficult without their guidance. We are very pleased with everything. The way they react with her is so supportive. The community is smaller and has a homey atmosphere. She was in a sunrise community in New Jersey so we felt that the transition to Brookdale would be smoother because they are similar communities.

This looked like a nice and clean community when I visited. The people I met were nice. The rooms were a little smaller than the community we chose.

I really do enjoy the staff here. They are nice and really friendly. The community is always kept clean and neat. The food is okay and my loved one does not have any complaints. The also provide a lot of activities for the residents to participate in. My only complaint is with the nursing staff in that they made a couple of errors in regard to my loved ones medications but when brought to their attention were eager and quick to fix the problem

The dinning room experience has been wonderful, the servers have really taken the time to get to know my mom and have provided her with excellent service. I would say they need improvement in the cleanliness of the bedrooms. I noticed two roaches the other day on my mothers floor as well as trash throughout the room. The staff will often forget to turn on her oxygen tank during the day which is a major health issue.

On our tour the staff was really friendly and the amenities they offered seemed okay. The building was very old and the walls needed painting. The smell was a little off and I could just tell there was a lot of improvement and updating that needed to happen.

On my tour I saw a good atmosphere and the staff were good too. It looks like a clean and well kept community. After talking with the residents and getting pricing, I felt this was not a fit.

The tour guide was knowledgeable and answered all of my questions. I got to see some interaction between the staff and the residents and it was wonderful. The residents looked happy while engaging in activities. The community was clean and the staff was wonderful. I would recommend a tour of the community.

So far I think it's working out well. I don't think there is much that needs to be improved. She seems to like the food. The billing seems to be smooth, as far as I know. I think just like all of these places, they are a little understaffed. Overall it seems to be going okay.

We looked at a lot of different places. This was one of the ones we toured and considered. I liked all of the communities I visited, the people were all fine, and this was no exception. I just don't think this is the right fit for us, my loved ones don't want to leave their home.

We toured here as we were looking into options. So far this is the one that fits our needs best. Both in terms of care needs, as well as in terms of budget.

My loved one was only here for a few months, but I thought they did an excellent job with his care during his stay! The facility itself was nice looking, the meals were good, and the staff were all very friendly and professional. He actually improved enough while living here that he was able to come home!

A very friendly caring staff. Has a good homey feel and everyone looks happy and well cared for. I could not be more pleased with the level of care my loved one is receiving. The rooms are nice and the facility is quite attractive. Great location and I hear the food is pretty good!

The Terrace at The Woodlands has a 3 story assisted living facility as well as a one story memory care unit called Clarebridge. I would give the assisted living part a 5 across the board. I visited other places that may have taken residents to more places but for the price [$3,800] it is better than more expensive assisted living facilities I saw. For someone who is not a flight risk the assisted living here is really excellent. Other people told me The Terrace "was the best." Absolutely excellent. I toured another facility called Autumn Leaves that left a very negative impression. You really have to shop around when looking for a care facility. All the places I saw were clean but at Autumn Leaves every resident I saw was immobile and it was a relatively expensive property. I am really thankful to have learned the value of choosing an assisted living facility with a memory care unit. My loved one needed to move to memory care sooner than expected and it is critical to make the transition as easy as possible when dealing with a person with dementia. The memory care unit is attached to the assisted living facility and they are decorated the same which I really liked. On the assisted living side resident can go in and out as they please but the memory care has residents on lockdown, and rightfully so. My one concern with the memory care is in my estimation the night staff is under experienced. They do the laundry for residents and on an "incineration" heat setting. I've resorted to doing my loved one's laundry to avoid blankets, socks, or sweaters that will be destroyed by their laundry's heat settings. My advice for moving anyone into memory care is to not take anything valuable or that you care about to the memory care unit. It's fine for assisted living, but could get scooped up with the daily linens and accidentally destroyed. I've noticed the day shift is good about bathing and changing clothes, but if left to the night staff my loved one will remain in the same dirty clothes. Overall the nursing staff is good, the nurse in charge of the unit is very good. I have not experienced other memory care units close up, there were some I toured that I would not consider. The Terrace recently changed their meal program, they have 3 shifts in which the residents get their meals. The ones that need assistance go first, which makes the food cold for other residents. I have heard some grumbling about the new system from residents. I am not sure exactly what I should be expecting, I know that they are very good at some things and some people are better than others. $5600 a month is not untoward considering I saw places that were $6500 to $7000 a month, but still I wonder where it is all going especially when I have to request clean towels. Also, caregivers keep changing the temperature in my loved one's room. I have to adjust it every time I visit, my loved one is cold and wears more sweaters than they do all winter long. But overall, I'd give the memory care unit four stars. There is room for improvement, this is a learning process for me. I would suggest to others to really shop around, I used A Place For Mom and they were excellent. I went on several tours, had several free meals at the facilities. I took my loved ones to the two places I narrowed the choices down to. We participated in the overnight stay option to further evaluate and find the best fit.

Clean, personnel happy, involved, and look like they really care about each person. Tour was great, rooms very nice. Created a program for Moma to come any days of the week and stay the day.

very nice ,3 stories .can have pets very clean

I had a good visit with director. The facility was very nice and the staff very friendly. I was impressed with the calm and friendly atmosphere.

This is a fine community, and my tour of it was a good one. The community was well-kept, and looked good. The staff was kind, and friendly. The experience was a good one. I did find a community that I felt suited my mother needed better, but my tour of it went well.

Beware of the pricing at Brookdale, The Woodlands, TX. The initial monthly rate was appealing but once the "Total Peace of Mind personal care charges" were added in, the monthly rate almost doubled. Total Peace of Mind personal care means every service needed would be individually priced (as in ala carte) vs putting the resident under a group pricing.This was suppose to be less expensive. After literally less than 10 minutes of assessing our Mom, the nurse at Brookdale determined she would need quite alot of their "Total Peace of Mind personal care" assistance, once she moved in.The odd thing was, she currently was in need of very little personal care assistance. When I inquired as to why all the extra personal care assistance charges were included in the monthly charges, the nurse stated that I had requested it. I explained to her (again), I needed prices on certain personal care assistance seperate from the current assistant needs, so I could plan on future rates when needed. The nurse changed her story & said "the case manager at the hospital (Mom was currently in) said she would need those services." After speaking with the case manager at the hospital, who denied saying such a thing & getting the major price increase, we chose another community. We were concerned, if there were discrepancies with the nurse prior to moving in, we would not feel comfortable leaving our Mother under their nurses care. The new community placed Mom at the very lowest care assistance & she is happy & healthy & that is priceless!

This is a pretty nice community, and our tour of it went pretty well. The community was well maintained from what we saw. The staff was kind, and friendly to my family, and myself. The experience went well, but we found a another community that suited our needs better.

I had no issues with this community during my tour of it. The looked nice, everything looked clean and well-kept. The staff was friendly, and kind to my family and I. Everything went well. This is a pretty nice community with kind people.