StoryPoint Group, LLC

My mom is a resident at Holiday Wescourt and everything is great. I would recommend this facility to others.

The staff is friendly; professional and helpful. Housekeeping is good. Communication is good. The meals are good quality and taste good, however they could possibly be healthier. I would recommend this facility to others.

this is a smaller community, so it's more homelike. I like the friendliness of the residents ; administration follow up with issues; restaurant quality food, with attention to my mother's gluten free diet; the many activities sponsored by the nearby Catholic parish, which my mother enjoys. (there are also Protestant activities, but not as many.)

Memory care unit is great. Good staff and great activities.I would recommend to others.

Friendly staff. Good food choices. Lots of activities. Good location near family and shopping.

It's a bit more expensive than it's worth. The food quality has gone down over the past 9 months. This community was new and beautiful and apts were slightly larger than other communities.

I will clarify my rating concerning the value for the money: None of these facilities is what I would ever call a value. Ever. These are excellent facilities, but the cost of over $6k per month is almost unfathomable and out of reach for the majority of people in need. It is almost extortion in a way, but the option (Medicare facility) is nearly an unacceptable option in terms of quality-of-care. Personally and professionally, I am preparing to write a series of articles on the inside look at these facilities from my experience. I have every confidence in the quality of care at facilities like Danbury, but most Americans will never have such an option available to them.

Moving here has given my mom additional bunch of friends and things to do. She's more active for sure. They stood out when it came to food, cleanliness and the size of the room for the cost.

I love the location and the people. They met all my needs.

I've been here over 7 years and I love everything about this place. The staff is great the entertainment is great, Activities are fun. Really good food. I really enjoy all the different stuff we get to do here and all of the people that live here are really nice

Most staff are extremely friendly and helpful – the administrators and their support team. When my mom was totally independent, there were no issues. Once my mom needed help with some ADL though, too often the staff did not show up, or when they showed up did not perform all the specific tasks that were assigned. We addressed this issue with the administrators several times, and the situation has improved, but would be nice for it to improve more.

This community offers the best in residential housing. It houses the best staff around thanks to the caring executive director at this Novi location. Michael H gives his heart to the residents And the STAFF. He infuses “fun” activities in the building that helps build friendships, keeps residents active and makes the job of caregiving more fun for everyone. The job of caregiving comes so natural to the director . He is always present in the building, always makes time to talk to people and literally cares for residents directly himself. Many of the caregivers within this community have given me great comfort. Keep it up, Storypoint!!

This is a review of the Memory Care unit only. So the Staff is friendly and helpful and they answer questions when you need them to. They are available and they do get back to you when you leave a message during the week within 24 hours but of course weekends might take a bit longer. The food in the memory care unit is okay not as many fruits and vegetables as we would like but if you tell them what your loved likes then they will provide it for them. When you visit, you can take your loved one to the Bistro area and have a meal with them (their meal is free of charge there but you will have to pay for yours). You can also take your loved one to the dining room when you visit but someone must be with the memory care patient at all times outside of the memory care unit. You can also take a walk with your loved one or if in wheelchair you can take them to see the aviary they have outside the memory care unit. The memory care unit is 2 wings of approx. 24 patients each. They have terrific activities and a gentleman comes and plays guitar and piano for the residents and gets them to sing which is nice. The memory care unit has its own activities but if you visit your loved one you can take them to the assisted living activities as long as you are with them. The rooms are big, bright and have lots of light. This facility was constructed as a memory care unit which I feel is important because it has all the things memory care patients need. There is an outdoor section to the unit so patients can go outside and enjoy fresh air summer only of course. The doors to the memory care unit are locked and you must get a staff member to let you in and out. The doctor and pharmacies are great there. My mom can reach the doctor when she has questions and they do return her calls. The doctor at the facility/LPN does see patients physically(we have been at another facility where they relied on the nurses to tell the dr. what was happening). The occupational, physical and speech therapies are good as well. Additional information that you should know...There is a hair dresser onsite but you have to sign up for it on a different website and put money into an account just for hair or shaving services (for men). In the memory care unit, a staff member makes the appt and this person was difficult to find. We were sent around and around the facility trying to figure out who was responsible to make the appt. so be sure to ask who does it when you sign the lease. My dad moved into the facility over Christmas so it was bit chaotic due to staff shortage but that seems to be resolved. They have separate staff that just cleans the rooms and staff that just does the laundry. The nurses and caregivers do just nursing and caregiving duties. I feel this is important in a facility. My dad is one of 2 men on the wing. So the ratio men to women is a little skewed just FYI.

I would highly recommend them. The facility and rooms are very clean. All the staff are very friendly and helpful. She had been at another facility we were not impressed with. Storypoint was close to my house and we really liked it when we took the tour and saw how happy the residents seemed there.

The community is will staffed. They provide everything for your loved one as possible and are very caring. The rooms are large enough to accommodate extra furniture such as a chair and sofa. They have an excellent cooking staff with a variety of different foods for eating.

We picked the community because it felt like home and the staff was very inviting. I felt comfortable knowing that Dad wasn't going to be alone and that someone was always somewhere close by. And, even though pops didn't participate, it sounded like there were many activities that would help seniors build community and new friends.

The staff we worked with us while we were considering our options, was very friendly and flexible. They helped us experience as much of the StoryPoint lifestyle as was possible before actually living there. They were willing to make home visits to evaluate our needs. We appreciated the incentives they offered to make the move more palatable. They know these decisions aren't easy. StoryPoint offers the most options for seniors interested in independent living. We chose their assisted living accommodations, however, because we wanted to avoid another move when higher levels of care become necessary. There are a limited numbers of apartments available for assisted living. Fortunately, the perfect apartment became available as we were deliberating, so the choice was easy. Residents in assisted living can take advantage of dining opportunities and activities offered for independent residents. The dining atmosphere and food quality were important elements in our search. This seemed like a good fit for our 101 year old family member who still operates independently most of the day, but requires some help with mobility, personal health, and the knowledge that help is available almost instantly 24/7. She reports that conditions and staff at StoryPoint are optimal, but the transition is still very hard. Recently, I received emails explaining about an outdoor gas leak that caused the residents to be without heat while it was being repaired. I appreciated the prompt communication and reassurance that the problem had been solved. So far, so good. We definitely recommend StoryPoint.

Our experience with StoryPoint Romeoville was fantastic! Everyone there went out of their way and was so so nice and caring. I can't tell you enough how everyone, and I mean everyone, in the family who visited were so so impressed. Being able to sit in the lunch room and have breakfast, lunch and or dinner with my loved one and mingle with other residents, just super. Loved the happy hour at the bar two days a week. I would highly recommend StoryPoint to any and everyone.

Everyone is friendly and my mom said the food is great. I only looked at one other place. The main reason we went with story point is because my mom stayed there a few years ago and really liked it.

My Dad had care in his home and then transitioned to Assisted Living at a different facility for the past year. I cannot stress how important it is to trust your gut instincts when your loved one has dementia. Things were going downhill quickly at his facility and excuses for sub optimal care were mounting. That’s when I reached out to Bayfield.. EVERY staff member from the beginning of my inquiry to move in day was so caring and professional. Previously Dad would sit in his room and was not really encouraged to join the rare activities his previous facility had. BAYFIELD changed that! From day one the staff has encouraged my Dad to join each of the 3-4 DAILY ACTIVITIES… a plethora of opportunity for my Dad to be engaged and meet people and build bonds in his COMMUNITY! The smile on my Dad's face, the laughter, the pure joy of watching him interact is priceless! The staff genuinely care about their residents health, safety, nutrition, and emotional wellbeing. HIGHLY recommend!