StoryPoint Group, LLC

We are so glad we chose StoryPoint Gahanna for our loved one. We even moved another family member there because we were so happy with the experience. She has since died, but we were so glad she could be there, too. It is difficult to get and keep housekeeping staff, anywhere. I know StoryPoint has been short handed at times, but I have been happy with my loved one's housekeeping. The common areas are also clean and tidy. There is no "smell" in the hallways, even in the assisted living side. The staff at StoryPoint Gahanna are amazing. From the reception team, the kitchen/dining staff, the maintenance staff, the nursing/caregivers staff (assisted living) the management team and ESPECIALLY the life enrichment team! I can only speak to the quality of care with our second loved one who was there for 6 months. We had to work with the Director of Nursing several times to sort out things related to coordinating meds with her doctor and then with sorting out who was in charge of what when hospice was involved... but the Director of Nursing was very responsive. I love all the meal options for our loved one. Food is probably the biggest complaint in senior living, but we have been very happy with choices for the meals and the added options available in the bistro. We can have meals delivered for a fee for independent living residents or they can pick up carry out for free or dine in. if I could rate them a 10 I would for activities!!! We love all the activities, trips, carts that come your way your door, music, demonstrations, groups, etc! I keep telling my loved one that I want to live there because of all the activities! Our loved one is engaged and busy and as a 96-year-old, this makes her family happy! When we looked at senior living communities we chose six to look at and found our top five favorite communities to be about the same price. We would happily pay even more as long as our loved one was happy. Our loved one appreciates the responsive staff and the pretty facility. We are so happy we chose StoryPoint Gahanna for our loved one. We chose it for the feeling we had each time we visited. The staff seemed warm and caring and the residents seemed happy. We appreciate that the staff helps us when we have questions and is responsive when we need to solve a problem.

Independent Village of Waukee ( IA) offered a Continuum of care! Independent Living (my father using now after our mother passed [date removed]) She started in Assisted Living and was transferred to Skilled Nursing when her health declined. Memory Care also on same "Campus". Too many other facilities send clients " off site" for Rehab and Skilled Nursing. I knew that would not be acceptable. It took a huge effort to move them from small town of 60+ years to a supported living community, we did not want our dad driving across town to visit mom. Continuum of care was essential!!

I’ve never lived in a more relaxing environment. The grounds are well maintained and landscaping is wonderful. Every staff person I’ve met has been very friendly and helpful. Only disappointment has been the loss of health care services on grounds. I’ve had to go outside for for service for my elderly mother who lives in Apartment with me. This has made my stay more costly than I had anticipated.

The management is fabulous! There are so many independent living facilities in the east end of Louisville, that it is really hard to keep the kitchen staff… Especially the chefs. There's always somebody willing to pay more. I don't think you would find a group of seniors that would agree on what's the best food, anyway. [name removed], the Executive Director is amazing. I think they are all seriously overpriced, but really love StoryPoint. She does not want to leave, so hopefully there won't be any more significantly huge increases next year. We are very happy with our decision. My mother-in-law has settled in really well.

When meeting with director please explain to the family that is considering living there that money, income should be more deeply explained, plan. We were told price, but never income explained. Now, praying daily we can all afford the extend of stay. Better communication between staff to keep family informed of their loved ones. residents. Better communication of STAFF between one another. Never knowing who are staff or who are visitors because of attire and name tags. Better ways to enter facility, with codes working correctly. Better ways to keep different personality's and stage of dementia of residents separated if conflicts. Conflicts are not just one residents fault. Many residents cling to favorites, not mingling with others. Names such as sweetie, dear, honey, etc. call by name. As a residents needs vary, prices should meet that care more so, as that care is drastically different from others, should consider that more as should be looked at more seriously. Overall a great place.

I have had a good experience so far! I do miss reaction to "assisted living" activities, finding it, mostly, lacking interest.

I don't have to cook anymore. People are really caring and I appreciate that. Care services are top of the line!

Dinner is my favorite, but I would love a little more variety. Everything is rated high for me.

My parents could no longer be left alone at 90. It was the hardest decision we had to make and deliver them the news. Mom had dementia and dad had mobility issues, but we wanted them to remain together. They have been married 70 years. Briarwood made this all possible and even in their home town. Transition has not been easy, as they hated losing their independence, but over the 8 months have now settled in with the help of the kind and caring staff. They both are healthy, clean and living in a deluxe apartment together. They have enjoyed fun activities and delicious chef prepared food. Would strongly recommend this facility.

I guess I would recommend it. The thing that bothers us most is the housekeeping. She also only gets 1 shower per week. I don't understand that

My mother is a resident at StoryPoint Schererville and we are very happy with everything. Most importantly, we go home knowing that our mother is going to be cared for. I would recommend StoryPoint Schererville to others.

My SAT+SUN Med Tech NOT Hyden this 5am SAM, but the one AFTER WAS Very Rude To me. I went To the 3rd. FLOOR & GOT The Nurse To help me and did.

Mom was a part time resident during the winter, moving home after that. My visits with mom at Stonegate Village was uplifting. The staff is friendly, the food is very good, and fun activities!

We are beginning the difficult transition of moving my mother to assisted living. The challenge is exasperated by the fact that my mother should be moving into a newly built villa independently, but a stoke changed that plan. Yesterday, [date removed], [name removed]invited my mother, sister, and me for lunch and a tour of Independence Village. My sister and I had previously toured the facility, but this was the first introduction for our apprehensive mother. From our names on the welcome sign to our departing words, our experience could not have been more pleasant or favorable. Lunch was excellent. EVERYONE at I.V. was kind, upbeat, and more than accommodating. [name removed] patiently helped us find the perfect apartment for mom and mom, who hasn’t smiled or talked much since her stroke, showed true animation for the first time in weeks. Having toured other facilities, my impression of Independence Village is that it is more resort-like than medicinal.This is definitely the place for mom!!

My mother + I visited Stovegate many times over the years, as she helped w/ crafts; but she moved in during the winter months of 2024. The stake was so VERY Friendly & helpful. Just a wonderful experience for her, and comforting for me!!!

My Mom had a 3-month temporary winter stay at Stonegate Village The facility staff were Great! The facility always clearly maintained. Meals were delicious & great variety. Staff was always warm, helpful + friendly. The activities were best part So many different activities each + every day! Mom truly enjoyed her stay!

My brother hasn't participated in any of the activities. He had [homecare name removed] which wasn't very good. There was one woman that did here job well while another wasn't very dependable. The food was okay but, could be better.

Words cannot adequately describe the loving, compassionate care provided to my wife. Every employee from housekeeping to maintenance to laundry service to front desk and everyone else is responsive, caring and dedicated. They frequent- by comment that they love their jobs and it shows ! My wife and I are indeed fortunate that she resides there. What a blessing!

The caregivers are so nice nad caring they will go ut of their way to help I am very happy my husband is being taken care of by storypoint north.

Very nice and good staff. My mom is very happy there. I would recommend to others.