StoryPoint Group, LLC

We are very happy with all the improvements Story Point has made.

Overall the experience for my parents has been exceptional. Sure, there are times when things aren't perfect and that's to be expected. When there is an issue it is addressed immediately. The one thing I notice every time I walk through the door is how friendly everyone is. You are always greeted by the staff at the front desk and if folks are sitting out front everyone says hello. There is always something going on and quite the variety of activities to choose from if you want to participate. My parents have had several health issues this past year and the care they have received is exceptional. I know they are being taken care of and that alone has taken a lot off my shoulders. Regarding cost. I think it's very fair.

The facility and staff are great, the problem is complex. Accommodations must be made to fully integrate with the facility. Trust and communications are key on both sides. Work on both.

Rent plus utilities, cable, meals and activities is reasonable at $[removed]. But Story Point uses a 3rd party to provide care for their residents. [removed] (3rd party providing care) workers are kind and professional. They offer menus of care in which services can be chosen at a daily rate. They also have a menu of extra charges for services not delineated on the menu...for example, my mother in law tripped and bumped her elbow. [name removed] charged an extra $[removed] for that day for "an extra person to escort her to her meals." If she pulls the emergency pull cord in her room, it is $[removed] per occurrence and so on. This in on top of the $[removed] a day charge.

Activities are great. Plane ride was great. There is always something to keep us active. Staff is very helpful. Keep it up.

It was clean, people were active. The rooms were the nicest. It was an excellent experience.

Activities were so appropriate for the ladies there. And because my mom couldn't really go out they took her to the activities with in the facility. Cleaned everyday and got to know [name removed], everyone always had a smile and helped. Nutrition and kitchen Staff noticed when mom was eating in her room and when she was sending her plates back without her eating much and told me, her laundry was always correct and wonderful. In the end when she would have accidents, they would special clean those and when I wasn't there to help her the assistants lovingly helped her. When she needed to be transferred from the hospital rehab they helped me move her things and let us know that we needed time to move her things out of her apt that was fine with no extra charge, every single person in the dementia ward was AMAZING. All so sweet and talked to her like old friend. I walked in several times while they were speaking to her or taking care of her and EVERY TIME they were helping her, reassuring her, and just talking or listening to her. Never ever heard anyone there in any room (most doors open there) speak harshly or being abrupt. Also, when she moved, our favorite cleaning lady would come and visit and [name removed] from her old ward came to have lunch with her several times even though mom had no idea who she was.

We are not sure about the value for cost, but everything is so expensive and I haven't checked out how it compares with other places. We have been very happy there. Unfortunately, mom's money will run out in this next year and not sure about what will be next.

It's always so clean and peaceful there. I think that adds so much to the resident's quality of life to have a well kept attractive environment. My mom said the meals were terrible. My mom was usually not a complainer but she did not like their food. At All.

Overall, she likes being there and has made many good friends. The food was extremely good in the beginning and then went not good, and she complained. It is starting to get better, again.

A great place to retire and live the best life. Great food, friendly, welcoming and fun! I look forward to living there.

I have no problem at all, Very satisfied. Like the people, smile because I'm happy here. New General Manager is sweet. New Activities Director is wonderful.

The Village is the best facility I have dealt with. The staff works very hard to make it a home and community. The kitchen is 5 stars. My brother [name removed] is very happy here. We expect he will live here the rest of his life on a scale of 5 I give it 10.

This is an outstanding place. I like everybody. Everyone works hard, Dining is always clean. The food is outstanding. The kitchen goes above and beyond. I want to live here the rest of my life.

The staff is friendly and helpful. The facility is clean and they offer a lot of activities and outings.

The staff and caregiving is above the best. My brother is thriving at this facility as best as he can having early onset dementia. I have peace of mind. It is a little pricey but I have zero complaints. They call with little incidents which I welcome.

You get a private room and a private shower - it's like an apartment. It is a beautiful place - we are glad we chose Wooster Danbury for mom.

I haven't compared the cost to other places. We chose this community for the location, the cost, friendly atmosphere and it's not too big.

I have recommended Danbury to others. We picked this community over other places because they had hired the best people from the other establishments.

At age 88 my Mom got her first apartment in a independent senior living complex. She just recently turned 90 and moved to Story Point [date removed] of this year. The Staff and Managers where so helpful and the move was a great experience for her and our family. She uses the shuttle service and still has some independence and Corso Care for some extra needs that recently evolved! The food and dining, the music, movies and convience is getting routine and gives her plenty to do. I just enjoyed a wonderful summer evening on the balcony with her, and she really likes her apartment and lifestyle at Story Point!!!!