Stellar Senior Living

I am so thankful that my family removed my grandma from The Oaks. Assistant Living and Memory Care are ran terrible. I know this is a business and it is has to make its money to operate but A Big No To The Oaks. Uncaring no activities in memory care. My observation is the staff that brought warmth are now gone.

It has been a couple of years but I hate this place for what they did to my husband. I don't know anything about the assisted living and I'm sure that it's a totally different ballgame. In fact, I've heard wonderful things about other Brookdale locations. But my husband was in Memory Care for 3 weeks until he lost 22 pounds (in those 3 weeks) and came down with pneumonia--after which I cared for him at home. He was fairly helpless and they did nothing for him--they didn't help him change his clothes, help him in the bathroom, and worst of all, they didn't help him eat. Their food was terrible and he wouldn't eat it even when I hired my own people to take care of him for part of the day. I think the problem was the upper management--the pay for the employees--and the fact that they refused to hire enough employees.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

I toured here while I was looking for a place for my dad. The facility was filthy, there were spots on the carpet, and they had broken windows. I asked if there were any walking paths and there weren’t, it was all just one big parking lot. They led me to this patio that had a single bush there and said there was a park a block away if anyone wanted to go to it. One of the patio door windows was broken and, when I asked about it, they said someone had run into it with their wheelchair but the glass looked really thick. Everywhere you looked there were big spots on the carpet and the walls were all scuffed up. There was nowhere that you looked that didn’t have stains. I asked how often they clean their carpet and I was told once every 3 months. The office of the girl that showed us around had a broken door for the closet and it was lying on its side. It looked like it had been that way for a while. The first time we went, I asked if we were able to tour the facility and she told us that there was no one on staff. I looked around and the only people that were working were the kitchen staff, I couldn’t believe it. The dining room chairs were like folding chairs and again, lots of stains. The price was extremely high considering everything. I think they wanted $3000 just as a base price and then, depending on the level of care needed, there were additional costs. There weren’t any smells or anything but everything looked filthy. They have absolutely no atmosphere. All I could think was “don’t you dare bring your father here”. I will never recommend this place.

Place is horrible!!!!! Bees flying around the ceiling in the so called Dinning room,more like here's your bowl of crap and feed yourself.... My Mom almost died from starvation

This place is terrible. It's more expensive than other communities I looked at, and yet, it's falling into disrepair, they have mold problems, the ceilings were leaking, and the staff was not helpful at all. Seeing this place actually shook me. I couldn't believe there were people living here. It was heartbreaking, and I knew immediately that there was absolutely no way I was putting anyone there.

Do not put your loved one here. You will regret it! The care is substandard at best. There is a tremendous turnover in staff, utter incompetence and no communication. My father became more ill in his time here. Wouldn't recommend it to my worst enemy. Keep looking for a facility.

Please do not take someone you love to this place. I give this place No Stars...The rooms do not get cleaned and roaches, The bathrooms should be cleaned daily, due to urine on the floor and feces on the toilet and grab bars.They make up the beds leaving the soiled sheets. Items go missing..vanish in thin air, as for CARE...there isn't any. Caregivers are not certified., nor are they compassionate. Memory care residents get corraled near the TV, where you may find 1 caregiver. The elderly need naps, but that would mean having to check on them individually... The most caregivers seen on the floor at any given time, other than during dinner, is 1-2. Don't bother to ask for help....they will ignore you or tell you they will find someone. During your initial tour, they tell you that there is a nurse Always on the premises...Not true. NO ACTIVITIES...unless corralling is an activity. Only bathing is done with a wet rag on their face. The sign says Assistant Memory Care...there is No Assistance. Your Love one is better Off alone in their Home. When you hear your love one tell a staff member that She is sorry and she will never do it again...That's a Red Flag!!! The Elderly with dementia who can't hear, are placed in Memory Care with Alztheimer patients, who are very lost. Therefore there is No stimulation for the resident who has dementia. They live in a world of silence and can't understand why they are being mistreated. Mental [Removed] and I would be concern about physical as well. There are No Cameras....no way of knowing which staff members are going in or out of the room. When you discover bruises and swelling....no one knows what happened. Of course, the fact that they are in Memory Care, your love one can't tell you what happened...they don't know. Do You believe the staff??? As for the time when you see More staff....breakfast, lunch and dinner. Take note...the extra staff is kitchen staff and sometimes 1-2 caregivers from the other side of the locked doors. How often are the residents taken to the toilet....0-1 How often are they changed 1 time per shift change. Each shift waits for the next to take care of it. No shift knows what happened on the shift before., and no one knows the reason why some patients can't walk or how to handle them when lifting. So....What can I tell you that will make your decision easy. Find another place.

The staff is nice and gentle and kind as long as family members are present, but can be very unkind when alone with the resident. I would recommend you look elsewhere if your senior is unable to stand up for themselves. The staff is not above retaliating against the senior, if complaints are filed. The retaliation is verbal and hurtful, not physical.

I had the worst experience during my tour of this community. I wouldn't even send my dog here. Everything about this community needs improvement. From the staff to the up keep of the community, major improvement is needed.

Boy went there with my wife saw a room it was not even clean roaches crawling every where what a lie .....looks nice when you walk in but the rooms nasty .........and the lady her name was [Removed] was not very sincere she is not professional at all .....she spoke about victory lakes and how it would closer to are home .....we are looking there not league city ......so unprofessional. .......

Don't go here not a good place at all management awful they never have time to speak to the residents. ..and rude horrible they are always short staffed people are always quitting here this company it poorly handled from the top down .....we see faces for a week then they are gone if I knew before I moved here how it was going to be I would have never came here ....moved here in Aug then got a letter in December my rent was going up .......what is that ............I am moving somewhere else next month thank god ........so please beware of this place not what you see is always good ....

AFTER LIVING AT OLIVE GROVE PHOENIX, I HAVE TOO MANY REASONS TO LIST IN THIS REVIEW,THEY ARE UNDER STAFFED AND THIER EMPLOYEES ARE OVER WORKED,THE CARE AND FOOD SERVED ISAT BEST, SUB STANDARD ! DON'T YOU OR A LOVED ONE EVER/ NEVER MOVE INTO OLIVE GROVE,PHOENIX A STELLER SENIOR LIVING OWNED COMMUNTY ! THEY DO NOT HAVE WEEKLY OUTTINGS BECAUSE THEY FAILED TO REGISTER THIER VAN 2 YEARS AGO WHEN THEY BOUGHT THE PHOENIX RESIDENCE, THE VAN'S TAGS HAVE SINCE EXSPIERD. THE EXECTIVE DIRECTOR ,[name removed] , HAS VERY POOR PEOPLE SKILLS, AND HE IS THE REASON A LOT OF RESIDENTS HAVE GREVINCES, I CURRENTLY HAVE A LAW SUITE AGAINT OLIVE GROVE AND [removed] ! SO PLEASE NOTE: "THERE ARE TOO MANY OTHER QUALITY PLACES IN PHOENIX TO EVER LIVE HERE" .

When we first visit the place we though it was a perfect place for my father-in-law he was 90, well the place is nice but the staff is not so nice. My father in law had a fall and fracture his hip he was given a wheel chair with no foot pads on it so every time they pushed him he had to lift his legs and he would drop his legs and it would jam his hip because it would cause a sudden stop. Well they would yell at him to lift his legs and it really hurt him. Then he had to go to the hospital for sevear pain and they said they could take him back in memory care section well when he got back there they tried to move him from his bed to a wheel chair after we said do not move him he still in pain and he fell again and well he did not recover from that fall and passed away. Well guess what they will not give us the accident report because its company policy not to release it. So we will never really know what happened to him and how he fell. The director never once called to say how sorry we are he passed away. Just goes to show you all they are interested in is money.

The memory care unit at Olive Grove is pathetic. The facility is in desperate need of a remodel as there are holes in the walls and the bathrooms are disgusting. The mis-matched dirty furniture are the throw aways from the assisted living side. There are very few activities for the residents to do and they are not being stimulated or engaged in any way. The unit is under staffed and the needs of the residents are not being met. Memory care has had a new manager every six months and the unit is very poorly run. The outside patio is very small and dirty. There is green waste that smells in the soil that has been an on going problem and never seems to be fixed. There has been a lot of empty promises by the director of Olive Grove and it appears that the standards for the memory care unit is different than the assisted living side. If you are thinking about placing your loved one in memory care at Olive Grove adhere to this warning and go somewhere else!

Do not put your loved one here - they are not staffed to be an assisted living facility.

Recommend that you stay and watch what kind of activities they offer. We have been less than satisfied with her care and the quality of the activities in the memory care area. Also laundry gets lost often and we get others things. Snacks are given but consist of cake or cookies. Care givers are less than helpful and often rude. Would recommend a nanny cam also.

My dad was in Orchard Park for three days and then had to be hospitalized so I cannot give a good rating based on his needs because he was the type to get up at night and walk but since they only check on people once in an hour, this was not a good place for him because he had fallen and no one was around to help him for an hour or more, so he just was found laying in the hallway?No one is there to look down the halls in the evening, how sad is that at a memory care center? The shared bathroom was very unsanitary for many days after my father fell on a Wednesday and I brought it to the attention of the staff and it was still like that by Sunday 4 days later??

This did not go very well at all. We had to pay a 1500$ move in fee, but when we got there we had to move the previous person's furniture out of the room, so she could move in. They didn't tell the other person in the room that we were coming and she got really upset. There was one closet and we couldn't use it because the other resident was there first. They weren't ready for us to come at all. We had so much trouble with the community. She went almost two weeks without a shower, because she refused, and they just let her. We had trouble with the medication. They ordered therapy for my loved one, without even telling us. We had to bring her own toilet paper, and when there are four people sharing a bathroom, I'm not sure how that is supposed to work. Every time we went she was bawling to go home, and take her out of there. She said other residents would come in her room and take stuff. They couldn't find residents at times when we were there. We were in a rush to find something, they showed us the wrong room and the tour was very confusing. They rushed us to sign the papers. We weren't even there three weeks, and now they want us to pay February's rent, because we didn't give 30 days notice, and we won't get her deposit back, even thought we had to move furniture. Every time I walked in there there was a lady that was sitting at the phone upset, and the staff was rude to her, and there were always people trying to get out. I kept seeing red flag after red flag. Every time we went the staff was different, they never woke the roommate up to go to breakfast, lunch, or dinner. They never gave us a copy of the contract, and we still haven't gotten copies. The first feeling I got was that they were pushing it to fill it, and it is beautiful, but looks aren't everything. I would just say make sure you are looking out for these things, and keep your eye on things.