Stellar Senior Living

Please don’t have your love ones live at Atria Heritage. My Mom has lived here 5 years and since Atria has taken over the changes particularly the meal management have been horrible! The food quality and preparation is terrible. Many residents have complained to head chef, [name removed] and he told them there will be no changes made. They have also complained to upper management with no results. My family had Christmas dinner today and the steak was so tough it was impossible to eat. Several of the residents came by our table and said their dinners were dreadful! Arteria increased my Mom’s rent last year 6.5 percent and 11.6 percent this year!

My Grandma was living there until a few months ago after you all decided to change Management and a lot of staff. Pretty faces don’t make your business successful. The staff is not all the experienced there was no real nurse on the staff team just LPN which are not a real Nurse. The food has changed for the worse and the place is not clean silverware is always dirty or just maybe needs to be replaced. This place just does not seem to really care about there patients and the staff got worse since August or 2019 once all these changes took place. The Kitchen staff changed the nurses changed Med Techs do not know how to care for people. The you bring you complaints to the New General Manager an she just does not care. This place needs to take a deep dive into who is really running the OAKS

I have family there and since the place has changed management and staff in the last 6 months it’s falling apart the women running the place seems sweet but she is just trying to get people to move in. They over bill they do not care for the people living there the management is the worst I have ever seen before. The food has to be the worst. Silverware always dirty. The staff looks very nice but that comes with a price because it’s all smoke and mirrors to get your business. The place is dirty and you here the people complaining all the time and nothing ever gets resolved. We will be moving our loved one and I am sure there are others to follow I would never leave my loved on there.

unable to reach a single person at this facility from director, business office, kitchen and most importantly nurses i called all the numbers i found [removed], [removed] and [removed]. very concerning

My Father-in-law was in Bear Creek for 7 days with a broken leg. He died at the end of it all. Unfortunately, they are understaffed I guess and participate in a "pass the buck" workplace philosophy. I understand being busy but rudeness from the staff left our family frightened at the prospect of the lack of care he would receive because he is 80 and OCD. Our fears were confirmed when we came in the day before he died and a CNA came in placed his food by his bed and my husband said, he can't feed himself, it looks like he had a stroke!! The nurse looks down and says, yeah maybe he did. INCOMPETENT!!! So many more stories in those few short days. If you want your loved one mistreated or killed, send them to this 5 star [language removed].

My husband spent a few months here. Looking back, it was a nightmare. Valid reviews can hardly be submitted unless you've moved in. The building is attractive, and they can put forward a great face while trying to woo you. The real care is what matters, after move-in. I visited my husband every day, usually had dinner with him. More often than not, silverware and glassware were not clean. I complained to a kitchen worker several times. Finally he said, "We want you to be happy, but sometimes we don't even have hot water here." Seriously? One night at 1:30 a.m. my husband fell and got a bump on the head. I was called and immediately got up and went there (a 12-minute drive). There were 2 night caregivers for 40 residents. I found my husband in a straight chair in the hall outside of his room, all alone, and the two caregivers were in the TV room down the hall on their phones. All of the skin was off his knees down to the flesh. My daughter suggested it looked like he'd been drug along the floor. Some of the caregivers were good. Others not so good. Every invoice I received had an error...charges that they could not identify, so they crossed them off when I questioned them. Some of these kinds of places have a rule that there always has to be one caregiver with residents such as in the TV room or activity room at all times. Evidently that is not the rule at The Oaks. Often no worker was in the room with a large number of people. One woman fell out of her wheel chair on her face about once a week. The "nurse" (LVN) would often call paramedics to take residents across the street to the hospital asking that they be medicated for aggression, which is common in dementia. One of the paramedics said to me, "They do this all the time when they shouldn't. It's their business to take care of these people. I'm not going to medicate them. They can't run their own business. If they call us, we have to go. Do you know a new place is going up down the street?" I could go on and on, but I think you get the point. Keep looking and don't place a lot of value on reviews of those who haven't spent a fair amount of time in the facility, watching what's really going on daily. The activity director left a lot to be desired.

Not a place I would bring my grandma. The staff did not seem to know anything. The place was not very clean. We heard the entire staff has changed and the people that use to be there were great

My sister in law was there for seven months. She was in the assisted living area. She was unable to move to a wheelchair without assistance from two helpers. They did not tell me when we signed up that she needed a level B facility. They are a level A facility. They only have one helper for 15 residents in assisted living, and if there had been a fire, she would have not been able to get out. Before I learned about their inadequacy to take proper care of her, I had negotiated a lower monthly fee because we were unable to continue paying at the rate they charged. However, they continued for the next two months to draw the higher amount from my bank account each month. When I brought this to their attention in writing and in person, there was no returned phone calls and no reimbursement. If you have trouble with them, they will not respond to your issues.

They just don't adhere to the programs and guidelines that they set forth. They have frequent problems with bed bug infestations, nor answering call lights, and not providing medications properly or in a timely fashion. This place could be great, but the management was just not good and many of the caregivers are just not consistent in their care and concern for their residents. Also many of the 5 star reviews on their website and such are written by current and former employees, and they often call people who leave poor reviews and ask them to change it or remove it.

I just moved my mother OUT of this facility. Moving her in was the worst experience. Brookdale is more concerned about corporate profits than they are about a quality living environment for their residents. They are extremely understaffed and the staff they do have is poorly trained and lazy. On more than one occasion my mother was left unattended while preforming bathing, which means they left her alone naked in the bathroom while in the middle of bathing for up to 30 minutes. The staff is slow in responding to call buttons. The average response time was 15 to 20 minutes. The Administration is unresponsive when concerns are addressed to them and there is no attempt to fix issues. The nursing staff is lazy and untrained. Do not move into this Assisted Living Facility.

As Long as your loved one needs no help and can't taste, good place. Fire Station with ambulance across the street. Nobody can explain services available. Oh yeah, Don't count on transportation being available when you need it- i.e. doctors appointments. If you need assistance for anything-forget it. RUN NOW!

I am so thankful that my family removed my grandma from The Oaks. Assistant Living and Memory Care are ran terrible. I know this is a business and it is has to make its money to operate but A Big No To The Oaks. Uncaring no activities in memory care. My observation is the staff that brought warmth are now gone.

It has been a couple of years but I hate this place for what they did to my husband. I don't know anything about the assisted living and I'm sure that it's a totally different ballgame. In fact, I've heard wonderful things about other Brookdale locations. But my husband was in Memory Care for 3 weeks until he lost 22 pounds (in those 3 weeks) and came down with pneumonia--after which I cared for him at home. He was fairly helpless and they did nothing for him--they didn't help him change his clothes, help him in the bathroom, and worst of all, they didn't help him eat. Their food was terrible and he wouldn't eat it even when I hired my own people to take care of him for part of the day. I think the problem was the upper management--the pay for the employees--and the fact that they refused to hire enough employees.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

Administration is not helpful and they have violated my mother's Resident's Rights mutliple times. They will not provide her charts to me despite my written request following their handbook. I was told because the Director is sick despite the Garden House Director, regional nurse and VP were all included on the email. I am her POA. I hired a nursing consultant and provided written authorization for all records to be provided to her and the General Manager refused to provide my mom's charts and is refusing to give them to me. There were unauthorized medication changes and was a struggle to get them back per her doctors order. It took almost a month to get her care plan, despite my multiple requests. This is to be reviewed and signed within 14 days if changes.

I toured here while I was looking for a place for my dad. The facility was filthy, there were spots on the carpet, and they had broken windows. I asked if there were any walking paths and there weren’t, it was all just one big parking lot. They led me to this patio that had a single bush there and said there was a park a block away if anyone wanted to go to it. One of the patio door windows was broken and, when I asked about it, they said someone had run into it with their wheelchair but the glass looked really thick. Everywhere you looked there were big spots on the carpet and the walls were all scuffed up. There was nowhere that you looked that didn’t have stains. I asked how often they clean their carpet and I was told once every 3 months. The office of the girl that showed us around had a broken door for the closet and it was lying on its side. It looked like it had been that way for a while. The first time we went, I asked if we were able to tour the facility and she told us that there was no one on staff. I looked around and the only people that were working were the kitchen staff, I couldn’t believe it. The dining room chairs were like folding chairs and again, lots of stains. The price was extremely high considering everything. I think they wanted $3000 just as a base price and then, depending on the level of care needed, there were additional costs. There weren’t any smells or anything but everything looked filthy. They have absolutely no atmosphere. All I could think was “don’t you dare bring your father here”. I will never recommend this place.

Place is horrible!!!!! Bees flying around the ceiling in the so called Dinning room,more like here's your bowl of crap and feed yourself.... My Mom almost died from starvation

This place is terrible. It's more expensive than other communities I looked at, and yet, it's falling into disrepair, they have mold problems, the ceilings were leaking, and the staff was not helpful at all. Seeing this place actually shook me. I couldn't believe there were people living here. It was heartbreaking, and I knew immediately that there was absolutely no way I was putting anyone there.

Do not put your loved one here. You will regret it! The care is substandard at best. There is a tremendous turnover in staff, utter incompetence and no communication. My father became more ill in his time here. Wouldn't recommend it to my worst enemy. Keep looking for a facility.

Please do not take someone you love to this place. I give this place No Stars...The rooms do not get cleaned and roaches, The bathrooms should be cleaned daily, due to urine on the floor and feces on the toilet and grab bars.They make up the beds leaving the soiled sheets. Items go missing..vanish in thin air, as for CARE...there isn't any. Caregivers are not certified., nor are they compassionate. Memory care residents get corraled near the TV, where you may find 1 caregiver. The elderly need naps, but that would mean having to check on them individually... The most caregivers seen on the floor at any given time, other than during dinner, is 1-2. Don't bother to ask for help....they will ignore you or tell you they will find someone. During your initial tour, they tell you that there is a nurse Always on the premises...Not true. NO ACTIVITIES...unless corralling is an activity. Only bathing is done with a wet rag on their face. The sign says Assistant Memory Care...there is No Assistance. Your Love one is better Off alone in their Home. When you hear your love one tell a staff member that She is sorry and she will never do it again...That's a Red Flag!!! The Elderly with dementia who can't hear, are placed in Memory Care with Alztheimer patients, who are very lost. Therefore there is No stimulation for the resident who has dementia. They live in a world of silence and can't understand why they are being mistreated. Mental [Removed] and I would be concern about physical as well. There are No Cameras....no way of knowing which staff members are going in or out of the room. When you discover bruises and swelling....no one knows what happened. Of course, the fact that they are in Memory Care, your love one can't tell you what happened...they don't know. Do You believe the staff??? As for the time when you see More staff....breakfast, lunch and dinner. Take note...the extra staff is kitchen staff and sometimes 1-2 caregivers from the other side of the locked doors. How often are the residents taken to the toilet....0-1 How often are they changed 1 time per shift change. Each shift waits for the next to take care of it. No shift knows what happened on the shift before., and no one knows the reason why some patients can't walk or how to handle them when lifting. So....What can I tell you that will make your decision easy. Find another place.