Stellar Senior Living

Every time I see people taking tours I want so badly to talk to them! They have a loaded calendar of events , but usually either no staff member shows up to conduct it or they will drop by to say it's cancelled! Only place I've ever seen where so few people do their job! And food is AWFUL!

I have rated friendliness with one star because of experiences I am having with the Executive Director regarding my pet and their requirements. After receiving a phone message that I would need to make other arrangements for my pet, my callback to her was obviously in an angry tone because my pet is as much my life as my son is. She was condescending and kept telling me to 'be quiet and listen. When my son confronted her regarding the way I was treated, she exaggerated and lied to him regarding the conversation we had. So even though I really like the other staff here I cannot trust the upper management to do things that are in my best interest.

Never trust a loved one to these people. Their lack of communication with hospice caused my wife great suffering. The staff appeared to be in constant turnover. The administrators and sales team promised to care for my wife and failed miserably.

I chose this community based on your company recommendation. Big mistake. Dirty kitchen, very low quality food. Unconcerned management. I will not recommend Thunderbird nor A place for mom.

This community is too large and confusing for seniors. Felt high pressure sales and little compassion during my visit. They really push their newly remodeled facility but there was little care/concern for my loved one's wellbeing. I'd highly caution anyone considering this place!

This place was awful. My loved one had diabetes and was constantly given sugary treats to eat and even developed a diabetic wound on his foot while there and it went undetected and infected because they didn't check him over during shower time. When we tried to leave, they made it extremely difficult and even tried to come after us for more money even with proper notice. I would NEVER put my loved one here again. Nasty people.

Food is awful, maintenance takes weeks. Their answer for everything is “we can’t. We are under new management." That’s the full story.

My husband was a resident in memory care. He had Alzheimer's and he had behaviors which is why we needed to place him there. Unfortunately they don't seem to be able to handle dementia patients with behaviors, they seemed panicked and told us we had to put him on antipsychotic medicine for him to stay there.One of the reasons we chose the place was because they had a huge calendar of activities but turns out they didn't really do any activities. Residents were put in the living room and watch movie after movie day after day. I was there every day for many hours. I was constantly promised they were going to get an activities director , that never happened. My husband fell and broke his hip and after his surgery and return to Orchard Park he fell constantly. Many times I would come and he would be sitting in urine completely soaked. Totally unacceptable. The caregivers were great but there weren't enough. Night shift did not check on him every two hours.

This is by far the worst place I could of ever imagined for my mother. Towards the last few months of her life I wasn't even able to contact her due to the phones being down and or no staff answering the phones. The communication between myself and other family members was inconsistent between each shift. My mother was assaulted by another resident which caused her to fall breaking a hip which ultimately lead to her death not even 2 weeks later. I'm saddened that my mother's last contact was one in which caused her death. The nursing staff did not follow up with me or inform me of findings. I would not wish this upon anyone to go through. The nursing home failed to keep my mother safe on multiple times. My mother was on hospice which should of ment that she was being cared for one on one 24 hours 7 days a week. Sickened by this riddled with guilt that I didn't move her prior to this knowing the way they treat the patients.

Since 2021 and the Covid pandemic, this facility has be sold TWICE and purchased by large corporations. The quality of living and care has decreased with each sale and the introduction of a new administration. The employees work very hard to provide the quality of life these residents deserve, but turnover is high and the facility is chronically understaffed which leaves residents underserved and at-risk. Those who live in Memory Care, unable to communicate their needs effectively, experience neglect when there are too few (and too many NEW) caregivers to meet their needs. This vulnerable population needs a full staff of caregivers at all times including someone to engage them with activities.

Only had my parents there 6 weeks as their apartment was broken into and had valuables stolen...horrible experience...completely unsafe for the helpless elderly and will never recommend this place due to location...sad but true. The staff are great...the location of the facility is totally unsafe for the elderly

My loved one was previously a resident at Orchard Park at Victory Lakes and the overall experience was terrible. Based on the experience, I would not recommend this facility to others.

Our loved one was at Broadway Proper (Stellar Living) for 5 years and at first it was good. As time went by he started to have falls, was not participating in any activities, not doing laundry, wearing dirty clothes, not showering for over a month, unable to take his medications, dementia getting worse and he needed more supervision/memory care. He was told that they were helping him to stay independent and make his own decisions so when moving was mentioned he was adamant that he would not move until they told him he had to. We asked [name removed], Director Of Operations at Stellar Living in Utah, to request they tell him he needed to move but they refused and just kept charging more each month to provide more services. There were services they could not provide such as monitoring his water intake as his kidney function was declining. When he started to cause problems, they asked him to move. We regret the time he just sat in his room and could have had a better quality of life.

What you read about is not what you get in memory care here . No activities , laundry lost and occasionally not done . Management is not receptive to family concerns. Once a loved one is in a facility it is hard to move them.

This retirement home is beautiful and the aides and front desk staff are so warm and kind they go above and beyond to care for the residents despite the head nurse’s unprofessional behavior towards staff in mixed company. Unfortunately they are infested with bed bugs! The nurse Sarah doesn’t want staff to know because she doesn’t “want to alarm the residents “ Don’t let the looks fool you!

Housekeeping is terrible. They lost all my mothers good linens and now she has crap that looks like it came from goodwill. Her clothes go missing all the time too. The staff in memory care act annoyed when residents need extra care and attention. I can't wait to get her moved!

My loved was able to physically walk, unassisted into Jamestown memory care. After 20 days in Jamestown they could not walk, had 18 documented falls, and was medically confined to a wheel chair. After transferring to a new facility there are walking again after 10 days, and has had zero falls. Needless to say I was not happy with the care provided and would not recommend this facility to anyone,.

I was not impressed by the tour provided by the Food Manager. It was quick and it felt like we were in their way.

To make improvements to the community they really just need to clean house - some of the staff members are incredible and others are just awful. The current administrator [name removed] is fantastic. The activities are pretty lame and if they do have activities that day they are usually cancelled. They need to hire new kitchen staff and work on providing meals that cater to those with certain dietary restrictions like diabetes. The meal choices are just not good and the kitchen and is extremely dirty and the refrigerator is not kept cold enough.

Where do I even begin? I’ve been trying to get in touch with the Regional Manager, but I can’t get a call back. So, I will post here in hopes that someone can call me. My dad has only been there a little over a month, and I have seen more bruises (attached photos) on him during this short time than I have seen on him his entire life. [Name Removed], the LVN in charge and only point of contact, will lie to cover up. [Name Removed], the director, will never call back. We’ve asked for them to investigate how these bruises happen, then we are told, “sorry, it’s internal and we can’t let you know.” My dad had a bad fall in his room and was found in urine and throw-up. How does this happen?! Had to be transported to the hospital with a 2 night stay. There is so much wrong with this facility, it would take me days to write about it. Please, please, please do not take your loved one here!