Stellar Senior Living

I write this review after having just moved a parent to another facility. I'll be honest, my first impression of Thunderbird was very positive. We interacted with both [names removed] and they were enthusiastic and pleasant. We toured the facility and found it modern and clean. We were very excited that we had found a new home for Dad, where he could be safe. We sat and filled out paperwork and signed numerous initials and signatures. Unfortunately, we did not read every page verbatim. Our mistake. We had no idea that if someone is unhappy or wishes to leave, that they are committed to paying for 60 days after written notice. Another costly $4000+ mistake on our part. Our Dad who is usually very outgoing found cliques to be much a part of life at Thunderbird. People sat at the same table with the same people every day in the dining room and didn't very much welcome newcomers. Our Dad often skipped meals rather than sit alone. He spent most of his time in his apartment watching Blue Blood instead of trying to force his way into a group. In August, Dad went to visit his daughter in Texas for a couple of weeks and then came to Maine for a month. He was told that he would be reimbursed for meals if gone for 30 or more days. When I went to the finance person to find out about meal reimbursement, I was told that he was entitled to $100. For 2 meals a day for more than a month $100??? Really?? I was charged $11. when I ate with my Dad. Dad is presently at another facility and is much happier. He is addressed by all staff by name and the administrator interacts with residents every day in the dining room and throughout the building. Dad has joined the chorus and is more the outgoing dad that we know. My suggestion, READ ALL PAPERWORK BEFORE you place any initials or signatures anywhere. It could be a very costly mistake!

It was not a good fit for my loved one at The Groves, A Merrill Gardens Community. If you are totally independent and don't need care it might be a good fit for that person. It is super clean, and the staff is very friendly. It is very noisy and chaotic with a lot going on. You might find a resident or two sleeping in the lobby as you come in. You have to have all prescriptions go through their pharmacy and my doctor had problems getting my loved one's medication on hand for her to take. I needed my loved one's medication and food intake monitored. This was not a good fit for us.

My dad is doing fine at Orchard Park at Victory Lakes.

I was not very impressed with the tour I had taken of this community. I did not really like the layout of the building and I found it difficult to navigate through it. It was very impersonal and way to big in my opinion. Everyone was just kind of every where with no organization. It was just not the right place for me in the end decision.

The first thing after walking in was that it reminded me too much of a hospital. The walls were all white and it just gave me the impression of a sterile environment like a hospital. I had toured the community on Mothers Day so I didn't run into a staffing. From what I saw the place was clean. The location was not an issue for me just the overall environment seemed to be lacking any personality. It just seems to be it wasn't going to be the best place for my mom

Place was very cheerful and bright. Not a bit depressing. [Removed] was great in showing us around. The 2 bedroom was perfect if you need and can afford it. We are needing a one bedroom which was comparable to others in price but too small for my parents. I wish it was larger. We loved the courtyards and atmosphere. Traffic in area was not too busy which is a plus. The only negative was the size of the 1 bedroom unit. We will keep looking.

I saw a lot of factor while touring this community. It is a lot bigger and we thought it would be overwhelming for us when adjusting to the size. We wanted a one level community to make it easier on us.

We took a tour of this community and we did not find a lot of activities. There were not other residents that were active. The staff was nice and we did find the community to be very clean. We were looking for something more at the time for care for mom.

The community worked with me when I moved in. Things however have not gone as well as I would have hoped. They forgot to run cable into many rooms including mine. It has been about a month since I moved in and I still do not have cable. My room does have a dishwasher, washer and dryer as well as a full size refrigerator. The food is ok but the service to bring it to your room is slow. Housekeeping has not been to my room yet.

I have no complaints about the staff or the tour they gave my loved one and I. They did a great job at informing us of all the different things they offered as well as answering any questions we had for them. I just did not like the fact that it felt more an independent living then an assisted living. The residents where very much on there own.

This community felt like an institution when we visited. It is quite large and the hallways are like a maze. The staff I met were nice and the community was clean.

We found there wasn't enough support. I went evenings to help my mom prepare for bed because there just wasn't enough help to spread around. The food was not restaurant quality as we were told as we signed up. They went through 4 head cooks in the year we were there. I would compare the food to just ok school cafeteria. Friendly employees everwhere. Director, Office staff, and Activity Director were highly caring and respected by all. Seems staff continued to change a lot. So many directors to follow in last years. Not sure what's happening with management. Clean!! Good maintenence staff I continue to visit friends at the Orchard. A lot of really nice residence live there.

I am happy here with this community. The staff is very nice and helpful. The food is good and the variety. They do offer activities for those who want to participate with others. The community is clean and taken care of.

We toured here when we were looking for options. I was not that impressed. It seemed to be an old apartment complex, just a little more drab and plain. It was clean, and definitely less expensive but a good option to have available. It is ultimately not the best fit for us.

Liked community, didn't like that they use plastic dinnerware in the dining room??. Not sure hoe dad will thrive living in memory care with mom

This place seemed to be your typical Memory care. I didnt like pricing structure. Patients were not engaged during the tour.

We lived at the Chateau at Bothell Landing prior to moving to Overlake Terrace .We moved because of shabby care in their Memory Care unit where my wife lives. Her care here is better and less expensive. On the other hand, I am in a smaller apartment and paying more. I do get three meals vs. two and the food and service is better, On average, I feel i made the right decision. A further advantage is that I am much closer to my two daughters and their families. I did file my list of grievances with Washington State Department of Social and Health Services if you are interested.

Just a wonderful place. Huge rooms to fit the entire family comfortably. Great location. Great place.

I know that they definitely need improvement on their food and their meals. Due to the renovations though, I was not really exposed to their regular operations, so I am not sure how things are until the remodeling is over.

They could get rid of the doctor who attends to the facility. He prescribed the wrong medicine to my loved one, without doing a full physical, so that is just extremely poor and irresponsible. They do fine with providing for the residents though.