Stellar Senior Living

We absolutely love everyone except the Medical Director. We have had a lot of issues with her incompetence. If my in-laws did not love it so much--I'd pull them. The medical director is horrible and if you loved one has care needs then you need to be on top of them. There is really poor communication and timely & correct answers. Activities are good but would like to see more options for church or bible studies, and care giver support groups.

Everyone is always smiling and friendly. There are lots of things that need to improve such as the food, activities, etc, however raising the rent to senior citizens that's already living on a fixed income, really needs to be looked at and considered.

My mom passed away one month after being in the Copper Creek memory care. The facility was clean and new, beautifully decorated with bright colors. However; her care was less impressive. She fell 7 times in the first 2 weeks of being there. The staff found her difficult and as a result she was left alone too often in her room. No one could ever really give me any clear answers regarding her daily care or status. The aids were sub-par and often unprofessional. I would often get answers such as, “yeah I’m not sure” or “I really don't know”. My brother, sister and I were there at least 3 times a week and each time we all felt she wasn’t receiving adequate care and often seemed over medicated, so much so that she could not eat. We were new to this process but felt like they way over promised and UNDER delivered. It was so very sad to see what happened in just four short weeks. We paid over [removed]to put her through 4 weeks of HELL!

The initial onboarding was great. Once in the facility, the communication with the primary caregiver is terrible especially as it relates to medical services.

The housekeeping was iffy. The move in process was okay except that some details were not disclosed. The help was not adequate for my sister and she had to wait often to be helped when she needed it. The daily help should have recognized that my sister was in need of medical help and notified the nurse on staff. As such, I would not recommend this facility.

Nurses don't always communicate with family. Especially in regard to pills which are given to my mother. Unnecessary vitamins, new meds, etc. Beyond that, it's been a reasonably decent living facility. This is her first time ever being in assisted living so I have nothing to compare it to.

My dad loves it, I don't. It's quite large and would not be good for someone with any memory issues. I would consider the food and amenities average. It is considerably less expensive than most facilities. The staff is lovely.

My mother-in-law was not able to stay there very long. It was a very long walk to the dining area and one day she fell and broke her ankle. As a result she had to be transferred to a full care facility and no longer walks on her own. Auberge is fine for anyone with full mobility. However, it turned out to be too much for my mother-in-law.

First of all, I am not [name removed]. I am her stepdad & the husband of her mother who is in SG Memory Care. This is a difficult survey for me due to the change of ownership of SG. It started out as a 5. Another of my stepdaughters helped me with the research. I at first loved the way that my wife & I were treated, .but then they fired 2 of the people [name removed] who made me think that my choice was a good one. Now the new management has changed my mind. They no longer have a check-in, most of the food is lukewarm by the time it gets to the memory care, some of which I did not like because the patients don't get what they serve in the dining room. There is no introductory folder & no personal cards for the managers, & they are having a hard time with resolving my wife's constipation which makes her very irritable, & the TV does not have closed captioning. I used to get (for her room) a big monthly calendar of events which is no longer possible. But now I am almost out of characters.

My brother has been at Orchard Park for : months. We are very concerned that he is not getting his meds according to the doctors orders. The on site nurse has resigned so this is very concerning. They are looking to replace the nurse, hopefully this will take place soon.

For the part I enjoy it here. The staff is wonderful and there are lots of activities, the food has improved but I wish there were more cultural actives and not just so many games. However there are a few problems. Since moving here in 2021, they have raised the rent three times. They never tell you ahead. This last time the rent was raised 8 percent. At this rate I will be priced out in just a few years and will have to find another home. Also, some problems that arise are not addressed in a timely matter. And it seems at times they are more interested in getting new residents in than being faithful to their long term residents and meeting their needs.

Our loved one does keep busy with all the different activities that are offered and has made some new friends. I think it was a good decision to move our loved one to a senior living community because she was isolated before in an apartment complex. She is more sociable now and it has been an eye opening experience

this place is pretty good. The food is the worst! Even with the new chef it's horrible. Im having to buy groceries even with the food allowance being paid in my rent. There should be more outings. We are confined here day in and day out, just would like a drive around more often. The staff on a whole are great.

The various levels of care and the associated fees at The Gallery at Broomfield are extremely confusing. The management is a bit disjointed. They don't have answers to questions and are extremely slow to follow up, if at all. The staff on the floor, however, are awesome. Although the place is aesthetically beautiful, it missed the mark on functionality for the Senior community.

Please make sure all your staff are aware of the rules if there is a Covid outbreak, because of a very RUDE staff member I may add, my family was denied to see my grandmother, and was kicked out a few days before she passed, because there was a Covid outbreak we received an email stating we could go, and the front desk let us back as well. A member of my family was approached by a staff in a very rude manner and was told she needed to leave and that we could come back until the Covid outbreak was gone with. We were denied our goodbye. We had to say goodbye to a lifeless body. If she’s going to work in caregiving she needs to be trained on how to interact with families . We didn’t get a proper goodbye and she passed away without a single visitor the whole week. No family should EVER endure this kind of pain. Very shameful.

My mom was previously a resident at Lakewood Reserve. What I'm not happy about is that we were kept from my mom during her last days because the staff didn't have the correct information about the covid restrictions in Memory Care and my mother died alone. I over paid the previous month and now everytime I email about it, I get no response. If you don't feel that I should get any money back then simply say that. We felt that we had formed a relationship with the Memory Care staff and we gave gifts to all of the staff to thank them for caring for our mom and we have never heard from anyone. Not even a card after my mom's death.

My loved one is currently a resident at Winslow Court and overall things have been okay for her at this facility. The friendliness is great. The cleanliness and the staff are good. The meals, activities, and value for cost are okay. At this facility, some things are good and some things are not so good. I am undecided on whether or not I would recommend Winslow Court to others.

We toured The Palms at Sun City during our search for an Assisted Living facility for our loved one. This facility was pleasant and clean and the staff seemed extremely kind and engaged with the residents. However, the whole facility felt dated and kind of dark.

We toured Orchard Park at Southfork during our search for an Assisted Living facility for my mother. The lobby of this facility was really pretty and the tour staff was enthusiastic. However, the resident rooms were small.

The building is old and maintenance seems to be on a tyranny-of-the-urgent basis, rather than on an intentional plan for updating. There seems to be a lot of bureaucratic red tape before any change can occur due to out-of-state ownership (i.e., food service and quality is not good at all, but suggestions for change make little difference). However, most of the staff seem very patient with the residents and listen well, even if their hands are tied to make changes due to corporate logjams. The activities are great, but the beloved activities director recently moved on to accommodate her family situation, so it remains to be seen whether this "shining light" of Thunderbird life will continue to be a plus. My parents love their accommodations, but after a year, there are still maintenance issues that remain unresolved. Our family is trying to patiently await possible improvements at this community before considering a change of address for our parents.