Stellar Senior Living

This is a larger community than we were looking for. They offer independent and assisted living. They are also working on some remodeling on their memory care unit. The people we met were nice and the community seemed clean.

I did not get to take a tour of this community as once I spoke to them we realized dad would be better in another community. This community is more for assisted living and we needed memory care. They were great and upfront making sure that we had all the information we needed to make the right choice for dad. They cared more about the resident and not the money.

I like the care that my mom is getting here. The staff is very friendly and caring. They have nice activities , but my mom can not participate with others. The community is nice and very clean. I recommend this community for great care to others

The people we met during our tour were very nice. We were looking at this community for independent living. If mom had not had her fall she wanted to live here. The community was clean and well taken care of.

The staff is very friendly and treats their patients with a lot of compassion and respect. There are a few areas they could work on. All in all, we are happy with our experience at Brookdale Bear Creek in Colorado Springs.

A place for mom helped me to place my mom at Orchard Park. The times I visited their, I really felt comfortable qith moms care. I hope with me being back in my hoe town that her care will continue to be the best and not uncomfortable reports. I like interacting with some of the employees on a one on one basic. So far they have all been very helpful with questions I ask being answered. Please keep up the good work and continue to give all the elderly the excellent care they need and deserve. Thank you

Had my father there for 2 weeks he passed away. We loved it he was so thrilled and loved the apartment he was going to be in Loved the staff and food was fantastic. He was very excited but had no idea he was passing away.

At Town Village North Dallas they let things slip through the cracks. Dad has been there since September 1st and he still isn't signed up for housecleaning service. Other than that things are fine. He has been doing the cleaning himself but they really need to get things going here.

need more activities..

WE DECIDED ON ORCHARD PARK AFTER VISITING 3 OTHER HOMES ONE IN KYLE AND 2 IN AUSTIN. ORCHARD PARK WAS OUR CHOICE FOR MANY REASONS, THE STAFF, THE ENVIROMENT, THE COURTYARDS AND THE COMMON AREAS AND THEIR WILLINGNESS TO HELP US UNDERSTAND THE INS AND OUTS OF THIER SERVICES. MY MOTHER HAS BEEN THEIR FOR A MONTH NOW AND SHES LOVES IT, WE MOVED HER FROM A 3/2 CONDO INTO A SUDIO SO YES IT WAS A CHALLANGE BUT IMPROVIZING WITH SOME SRATIGIC FURNITURE AND REALIZING WHAT WAS FUNCTIONAL AND USEFUL WE MADE A VERY CUTE AND FUNCTIONAL ROOM FOR HER AND SHE ENJOYS IT VERY MUCH. IT IS EASIER FOR HER TO MANAGE AS WELL AND SHE HAS ALL THE AWESONE AMMINITIES OF ORCHARD PARK TO ENJOY RIGHT AT HER FINGERTIPS. SPEAKAING OF- KUDOS TO LINDA THE WELLNESS DIRECTOR, SHE HAS DONE AN AMAZING JOB OF GETTING MY MOTHER INVOLVED AND MAKING HER FEEL WELCOME, I CAN'T GET OVER HOW MUCH OF A CHANGE IN MY MOM'S SOCIAL ENGAGEMENT HAS HAPPENED IN JUST ONE MONTH. SHE WON IN BINGO THE OTHER DAY AND WAS TICKELED ABOUT THAT. THE ONLY THING I WOULD VOICE THAT NEEDS IMPROVEMENT IS SOME OF THE MEALS, THEY SERVED HOT DOGS AND CHILI ONE LUNCH AND WE THOUGHT THE CHILI WAS REFRIED BEANS AND WE LAUGHED WHEN I TURNED THE CHILI UPSIDE DOWN AND IT STUCK TO THE SERVING BOWL. ALSO MY MOTHER HAS VOICED THE SCRAMBELED EGGS ARE DRY TO THE POINT WHERE SHE ASK FOR OATMEAL NOW INSTEAD. OVER ALL THUMBS UP TO ORCHARD PARK, WE LOVE IT AND I'M IMPRESSED WITH THE PERFORMANCE, CARE AND CONSIDERATION THE STAFF EXHIBITS. WE ARE HERE TO STAY!!!

This wasn't a great fit for us. They don't have any in house physical therapy, they just house you. We would have weekly meetings and at one of those they just dropped it on us. My problem with them was the price kept going up and up and up. The room itself is a couple thousand and then they add for level of care. It's a lot. It's a good place, but it just wasn't a great fit.

Orchard Park Memory Care fits my mothers needs for dementia. She has been there for about a week. So far I am pleased with the facility and the staff. My problem is my mother who is very negative, depressed, and stubborn .She is very difficult with the staff in spite of their attempts to help her adapt to the help they want to give her. Her personality and dementia are contributing to the adjustment.

We used this community briefly for some respite care, and overall I thought they did a good job, but there were definitely a few things that could be improved upon. The level of care wasn't quite as high as we had hoped, there wasn't as much of an employee presence in the common areas. They could also do a much better job with the food. We also did not have a good experience with the person at the front desk, they didn't have answers when we had a question, and didn't make any effort to find someone would could help us. Overall they did a serviceable job, but it felt more like a for profit place than a caring place.

We are fairly happy with it. There have been a few little bumps along the way, because it's a new facility. I am fairly pleased with the staff. The food is good, the communication has been very good. There have been quite a few improvements over the last month. Not having a memory center director was a hindrance, but they have remedied that. It's still a little early to determine how that is going to go.

I visited here when I was looking for an assisted living place for my grandmother and I liked them. Their prices were pretty reasonable but the building was kind of outdated and the tub was not something that my grandmother would be able to get in and out of. The staff was great though. My other grand mother had lived there a few years back and we liked it then but some of the features were a little outdated now.

Willow Court. Overall. 3. She was in assisted living. They had a number system. Higher number more care and greater cost. Never could tell what she was getting for the money. For profit company and they charged for everything. 2. Cleanliness. 3. Cleaned her room once a week. Not enough. We would clean at least once a week ourselves. Overall. Place was pretty clean. 3. Friendliness. 4. Quality of care. 3. 5. Administrative staff. 3. Mostly ok. Depended on who you dealt with. 6. Food. 5. Really good over all. 7. Activities. NA. My Aunt was not interested. 8. Value. Initial value was good. But they charged for everything. Laundry. Meals for family very high. She needed more care so the price became much higher.

I no longer live there and I know management has changed. I miss Thunderbird Senior Living, but I am where I am supposed to be. Highly recommended for active seniors.

Many changes have been made by the new management. First the kitchen was remodeled. It took several weeks which understandably caused a lot of inconvenience for residents. Now they are having major phone issues. Dropped calls, one party can't hear the other, calls don't connect. For almost 3 months now without a solution. This is dangerous. Also with the change in management came changes in bookkeeping practices. It took months before my loved ones were charged rent. Double rent in one month could be a hardship for people on fixed income. The interior is in the process of being repainted. New artwork is being installed. New furniture is in the lobby. Big deal. This is just superficial stuff to make relatives and visitor think highly of the environment. The cleaning staff does not to a good job. They come every 2 weeks. Often when visiting I will wipe the floor and the paper towel is dirty. Or paper on the floor is there for weeks. The front desk and management staff are unwilling to do anything extra. My loved one had a package delivery sit at the front desk for days. Now the policy is that residents must pick up their packages upon notification - even if it is at 8:30 pm. Many residents have walkers and mobility issues. Plus every resident walks past the desk at least twice a day. There really is not much care. Unless a resident is in the memory care program. My loved one recently changed apartments and took many attempts for things to be fixed/working. Unfortunately the service at mealtime has not improved. It often takes 30 minutes from order to serving. Still having a problem with service staff turnover. Still having problems with not being able to serve what is on the pre-planned menu. Still having problems running out of food - particularly basics like butter, orange juice, and bread. Also, they (like they former management company) still have meals that are served "buffet style." This is a ridiculous and dangerous situation when more than half the residents have mobility issues. There are internal activities for people who sign up. Not many outside activities available. The rent keeps going up and the service level keeps going down. At the end of the day, if my loved ones hadn't been living at Thunderbird for [date removed] and, weren't on their way to assisted living, I would never keep them at Thunderbird. I would never recommend them to anyone who cares about their family members. I am continuously advocating for my loved one. This is not a good place. My personal experience with Thunderbird Senior Living has been very unsatisfactory, and I would not recommend them.

Our biggest complaint is that they are disorganized, however the staff seems nice and friendly. At the moment we are not sure if we would recommend The Reserve to others. Its a mixed review from me, if they could just get better organized.

Facility is older. Built in the late 40s as officer housing. Rooms are updated with a small kitchen. Only real negative are the bathrooms. Tub that is partially walk in. Hard for older folk. Facility is clean. Staff is friendly. Mostly accessible. Had a poor experience at the beginning with some amenities that were not quite true. For example the rep we had promised to but all new furniture so we would not have to move furniture from out of state. The problem was that the ordered furniture was the cheapest possible from Amazon. I refused it and to their credit they gave us a credit for [fee removed] But it was disappointing. Other small things promised but not kept like family meals with the resident would be[fee removed]. Turned out to be [fee removed]. Some things like that. Care was pretty good. Assisted living had multiple levels each with a larger price tag. It was hard to tell what level was what and everything had a price according to how much staff time was involved. So you had to negotiate every action. My Aunt was not interested in activities. Value depended on whether you were in Assisted Living or not. If not I would say it was a very good deal for the money. If so it depended on level of care. See above comments.