Stellar Senior Living

Orchard Park Vicotry Lake overall has been very good. We are pleased with them. The only problem we have had is getting moms caption phone set up. I know the staff is working on getting this done though. Very pleased with the help we have received. Overall it's been a good experience here at this facility.

My wife Linda is 73 years young. We have been married for 53 years and have been inseparable for 55 years. During the past two years her memory has deteriorated to the point that she very seldom recognizes me. She recently went through a period where she became very belligerent, especially at bath time. She was required to leave 3 other facilities because of this behavior. Orchard Park has dealt with her symptoms and they have improved in less than 2 months. She is usually alert and active, something she was not at another facility. They tried to control here behavior through very heavy sedation. Her memory still declines. In short, Orchard Park of Kyle has a great staff that appears to be well trained and a very nice facility and they do a very good job taking care their clients. My only criticism, would be the fire drills. The loud noise confuses the memory care clients. Since, the staff checks every room during a fire drill (or I assume during a real event), it would seem that the volume of the alarms could be turned down. The clients don't know what they are to do anyway without staff guidance.

The dealing with them so far with getting set up has gone very well, and Rami went above and beyond to get us in. So far everything has been positive. We haven't been there long yet, but so far everything has been very positive.

I was really impressed with the tour and the whole picture presented. It had a perfect resort feel with an apartment like quality instead of feeling like assisted living, including meals. The price for what the community offers is very good.

They are very clean, very sweet,kind and helpful...There are many things to keep your loved one busy. The best place I have seen and I looked at 15 properties..Love Love Love the staff...

Very helpful. Always respond to my inquires. accomodating and supportive. Rooms are clean and nice. Staff is friendly and helpful

I think they do a great job overall at Orchard Park. Everything has gone very well so far, I'd give them top marks across the board. The staff have all been very friendly and helpful, and the facility itself is well kept and clean. I do feel they could have been a bit more in-depth with the assessment process. They assessed our loved one on a particularly good day, so I think they slightly underestimated his care needs.

It's very clean, and the staff is very good. They are very responsive and attentive. They have quite a bit of entertainment, but not great numbers attending, and mostly the same people attend. The food is good, however, my complaints would only be that because they are taking some dietary or health needs into consideration, and I don't have any restrictions, so it's not always seasoned enough for me. The staff is so nice though, it all works out. I'm pretty sure I could go and get some sauces and bring them to the table with me, and that would be fine.

There are a lot of activities at Farrington Court and my mother-in-law definitely enjoys those. The only thing I can think of they can think where they can improve is the food. On a scale from 1-10 I would give them about a 7. Other than that, everything has been great and we are very satisfied.

Everyone here is very pleasant and helpful. They take every effort to ensure safety and look out for the residents. However, I think activities are planned with the older residents in mind and not much for the very mobile and more active residents. Food is very good and there is plenty of it. Overall a good place but a little pricey for private payers, though management does try to help out with finances

The facility is new and very clean. It passed my 'smell test' because that would have been a deal breaker. The staff all seems very nice.

Staff is friendly, warm and attentive. The place is clean fresh, light and airy. Mom seems to feel relaxed safe and worry free. She considers residents as her friends.

My family and mom are very pleased with Las Colinas. Finding an appropriate independent living community in my mom's price range was overwhelming. I toured a number facilities in Albuquerque. One piece of advice is not to be mislead by fancy marketing brochures or facilities. The critical consideration is their commitment to service and culture. Pop-in unexpected. Interact with as many staff as possible beyond the marketing rep. Stop and talk with the events coordinator, cooks, housekeepers, front desk and maintenance staff to get a feel of their service commitment. Ask about the average tenure of staff and turnover rate. Many places talk a good game, but when you cut through the talk, they are more focused about occupancy, stacking costs per services and avoiding legal liability. At Las Colinas, their newest staff member had been their 7 years. They also require all employees to provide value-added team services to residents such as free dog walking. All staff is courteous, helpful and friendly. They enjoy their work and it is reflected in everything - food, housekeeping, events and services. After my tour, Las Colinas immediately sent my mom a get well card and scheduled an assessment at my mother's rehabilitation facility. They stressed being a right fit to meet my mom's needs. As my mom is 66, they made sure that she met residents her age and younger. Las Colinas also provide great information about community resources. Their culture was reflected in their lease agreement, pricing structure and maintenance of their facility.

Professional staff!! They interact well with residence and my Mom loves it there!!

While visiting Orchard, we noticed it is a fairly new facility which is clean and nice. The staff is wonderful and mother-in-law's room will be only two doors down from the nursing statoin. Although mother-in-law loves to read they do have variety of activities. The studio is small, which may mean we have to downsize furniture.

My loved one was only here a short time, but they did a great job during her stay. The employees were all very friendly and did a great job of making both the residents and the families feel welcome and comfortable. The one complaint I'd have is that the food could have been better. The salad bar in particular could have used some vegetables other than just iceburg lettuce.

My loved one is doing very well here! The activities are really good, and there are a lot of them! The menu is not as extensive as I thought it was to begin with. There's not a whole lot of variety. However, the staff are all very friendly and helpful! They are very attentive as well. Everything is very clean here and my loved one is settling in very well!

It's a great place, she likes it quite a bit. It's pretty expensive, buy they were able to work with us on price. The food is great, the people are all really nice they take care of maintenance immediately, the grounds are beautiful. They not only allow dogs but they also have free dog walking services. They are pretty immediate in responding to anything that needs attention. They check on them regularly. They have been very helpful, and it's been a lot better than we anticipated. They have activities and stuff going on all the time, they even had a live band come in. The apartment is really nice.

We found the facility to be very, very nice. The Director, Kelly came to our table and talked at length about what they offer and how to go about getting what we need. We met with the personal and did not find one person who was not totally committed to their jobs and the health and welfare of their residence. It is a very modern, clean, and the staff are very helpful in seeing you get what you need. There is always things not quite right in all organizations and will probably find some here, but as of the first weeks of being there it is a God's send for the help and info that we received and all the help we received with insurance. They took care of most all things.

Upon visiting las colinas, I was impressed with the overall comfort of the entire location. This includes the staff, activities, cleanliness, and more especially, the residence smiles. The location is opposite part of town for me. I left feeling that my mom will be taken care of and her comfort of life will be high for her. Distance was not a factor anymore. She has earned this level of living.