SRI Management, LLC

Our family had an in person tour and we really did get that warm, cozy, inviting feeling here and we do think our loved one would of enjoyed this community, however the down side is that they had a small contract with medicaid and thinking into the future we just did not know if that would work for us.

Specific mention to [name removed] in housekeeping. She goes above and beyond. Also [name removed] in sales admin, and [name removed] at front desk. [name removed] does use the nurse practitioner affiliated with the Pointe. Difficulty hiring and retaining chef and staff possibly attributes to decreased food appeal to our loved one. Our loved one uses gym, exercise classes, poker, bingo, games and has met many nice people. I also have peace of mind knowing our loved one is at the Pointe, since I spend quite a bit of time in North Carolina. If they don't see him around, they check on him .

The workers are wonderful. They take very goodcare of the residents. They make sure everyone is happy joyful. They are very organized. The staff creates events for the residents to do and it's really fun for everybody.

This facility is very good. I really like the Physical Therapy group. I have had problems with upper management returning my calls. I've had a few issues to discuss (with financial/paperwork) and can't seem to get a call back. However, the care staff is great. Housekeeping does a very good job and seems to be always cleaning. Walking into this facility, it always looks and smells fresh and clean. The food is good, both quality and variety. I have recommended this facility to family and friends and will continue to do so!

The staff here is great. This facility is pretty good. It's just a little 'tired.' That's the best way I can explain it. There are small maintenance issues, nothing major, but definitely some things that need fixed and improved. The apartments are nice. The food is good. It seems like there is high turnover with the Chef position, but the food has seemed to stay pretty good during those changes. The people who run the place are very responsive and very nice. If you have a problem, things get taken care of quickly. They do offer activities, but my loved one hasn't participated in any of them yet. A lot of the residents do. The residents here are nice. Housekeeping is once a week and they do a good job. It's a basic surface cleaning for the most part, but the housekeeping staff are very nice people. I don't think I would recommend them to friends and family. If I did, I would be sure to give my input and mention the things I've noticed and that need improvement here. Again, the overall atmosphere just seems 'tired.'

The tour experience was good, you could tell they were really trying to get us to come here. What we did not care for was how small the facility was. There was not a whole lot of activity going on. It was just not the right fit for my loved one.

Village Veranda is a beautiful community with spacious room great food and fun activities. Living here is very nice. We have a great staff. They are all friendly and helpful. The management staff are always striving for the best. However every place has a drawback or 2. Weekends have no group led activities and are pretty boring. Even weekdays don't have much to do. We do get a lot of live music, but not much crafting activities. We play a few games, but I wish there was more. Some care staff could use more training and increase speed of service when we request assistance. Like every community we have a staff shortage and conscientious people hard working people are always in short supply. Even with the things I don't love, it is still great in comparison to other places that I have been in or seen. I looked at many places before I chose Village Veranda and I'm glad this was my choice.

Basically we love the friendliness of the staff there. We wish things had gone a little bit more smoothly when the facility flooded from Hurricane Ian. While we understand the staff was probably overwhelmed with having to instantly relocated number of residents, we wish that our loved one had had more maintenance support to get him established in another room and make things accessible. Some of my loved ones items were damaged with the flooding and so we're waiting to see if Seagrass is offering any discount on the monthly charges due to the inconveniences. Based on comments from my loved one, the resident there, the food seems to be adequate. Seems like it could be better but it's good enough. I have not tried it myself so that could be due to my loved ones cuisine preferences versus the other residents. The in house OT and PT seems great.

I toured this facility and it was nice! Seems like a good place.

They were short-staffed for a while (which I understand is outside of their control), but they have recently been able to hire some people, and things are much improved. They always do the best the can. The staff they do have are very friendly and provide good care. And it's a very nice facility.

What we really like about Sanders Glen is all the management staff - they all have been there well over 10 years which is extremely significant in our opinion. The reason the meals get 3 stars is with the pricing going up we believe the kitchen staff are struggling some to make good meals. However based on the experience we have had so far with Sanders Glen we would absolutely recommend them to other families.

The staff at Heron House are comforting, supportive, and encouraging. It's reasonably priced. The location is conveniently close to where I live, which makes it easier to come and visit. I didn't realize how important that factor was until we were already established there. [name removed] is an excellent executive director. She is a tireless, caring worker. I would encourage anyone to at least give Heron House consideration.

The apartment between residents could use deep cleaning by a professional service. Housekeeping the community provided was good when my loved one was there. The care services were very good. The staff were great and wonderful. I do feel they were short handed as the staff they had wore many hats. The residents had lots of options for meals. The food was fine when we ate with our loved one. There were a lot of activities offered. Outings, resident council, and more for the residents to participate in. My loved one wishes they never left The Glen. I don't think my loved one realized how much they would miss all the people and activities offered.

Staff are very friendly and accommodating. [name removed], the office administrator is particularly helpful but she should have an assistant. There have been problems with medications being refilled in a timely manner which is frustrating when the cost for medication management is 600 monthly. Also, the billing department failed to input the auto withdrawal for the monthly charge correctly and then billed us [fee removed] in late fees that they have not removed. I'm told that activities and menus are often not accurate. The rooms and overall facilities are nice including the outdoor area/lake.

Our family had an in person tour tour and the tour was fine, but it us it just felt more like a nursing home

They are understaffed and so sometimes in our opinion things seem a little frantic but we do know everyone is suffering with staffing. We do really like just how friendly everyone is. We also like how they organize the meals in an excellent way - if someone is not feeling their best they come bring the meals to their rooms and take care of them. They do have a lot of different activities available which is great.

They are as good of a place as any place you could have. Overall it has been a positive experience and it is worth a look for other families - it has worked out well in our situation.

Indigo at Carolina Forest is a brand new community and a really nice pretty place. The staff we have interacted with have been extremely nice and friendly. The chef [name removed] is absolutely awesome. Our loved one really enjoys playing cards every single day. The only issue we have is sometimes our loved ones do not have hot water and sometimes it is hard to reach staff when we have an issue. Also we think they could benefit from having handrails in the shower and along the hallway walls .

I selected them out of a group of 7 different places that I visited. Heron Club was wonderful and I had hoped my mom could make the transition, but for various reasons she balked. She now receives daily care in her home. The staff seemed genuinely caring of the residents. All in all, a nice feeling as you walk in the door. Not at all depressing as some places I visited. Also, not so large that it was overwhelming.

Heron East is a newer facility. Very clean but it felt like it required a bit of walking to get around. That was the reason we did not choose this facility.