SilverCrest Properties, LLC

Summit place is absolutely awful. Management is the worst in the business. This is the absolute last place you want to put a senior. All smoke and mirrors. Dig deep and you'll find nothing but [removed] greed.

My mother has lived in the memory care unit there now for over 2 years and I'm saddened to say that the directors have been trying hard to muster up families to write reviews praising the unit. I remember one day I was surprised to see the campus director walking a patient who was wheelchair bound calling her "[removed]", knowing that she can't walk. If you spent more time with those that are making you money, than you would know your people. I was scared for the patient bc she was frightened. The directors don't know their names, yet they want us to speak positive about them to save face. I go see my mom often and either I walk into the directors not knowing what's going on or listening to the ways they get yelled at and disrespected for caring. It hurt my heart that one of my mothers favorite staff members had quit after almost 3 years, all because of being treated unfairly for doing HER job. Never one to be in the middle of any negativity and always was sure to give love and care to all the patients. It bothers me that all the staff isn't held to the same standard as far as treatment goes, and you can obviously tell that there are favorites. Whenever I want to talk to the director about my moms care or Meds or even the extra $100.00 that will be charged starting next month, she is hidden in her office or prancing in her heels. Sickening to know that she doesn't care about our unit as she does for the assisted living side. The activities should truly be expanded because everytime I go in the activity director is No where to be found. The fact that I feel my mother as well as so many others isn't reciving adequate care is heartbreaking. I'm as well as other families are looking at other facilities to place our loved ones. It's not the same and the staff doesn't seem as caring and I don't know if it's because of the low pay, or because of the way the building is being ran. I have seen state come more this year than ever because of the medicine errors and the falls (unexplained) than ever before.

I wouldn't recommend the memory care unit to anyone. Not only do the staff not care about the residents, the ones that genuinily do, get harrassed and bullied and mistreated by the front office. My mother was for years so I have seen a lot!i still keep in contact with the families and I'm truly saddened by the issues that have overshadowed our family members. Between missing incident reports, to medication errors to also the disrespect to the other directors given by the front office. The focus needs to be why so many unexplained falls within the past few months& not about the parties and galas they provide for the other unit. Whenever others speak up for their family or the staff does, there's some type of repermation given. Please if you care about your family don't put them here...