Senior Solutions Management Group

I would say... for the price, it's as expected. Not super fancy, but my loved one has made friends, feels more independent, and is as content as they can be in this stage of life. So a win. Communication in the beginning was rough. But they did work to get my loved one acclimated and socializing.

The community is chronically understaffed. The kitchen is unresponsive to resident dietary needs while in Assisted Living and Independent Living areas of the community. Greatwood lost their Director of 23 years on [date removed]. Next Director, [name removed], did a "slash and burn" of staff, policies and services. She left [date removed]. Corporate sent another Director for a month or so. Current Director, [name removed] came [date removed] and has improved quality of food and amount served. He is well liked. Yesterday we got a letter that Greatwood has a new owner, that promises to "maintain the high quality of care and services that have always been provided at Greatwood. Here come more changes! My sister-in-law has been sick with GI symptoms for several weeks. She stated that many residents were also sick. While having these symptoms and notifying the kitchen, The meal that was delivered one morning for her breakfast was : sausage, bread and a bag of potato chips. It has been a roller-coaster ride for our family for the past 7 1/2 months. I understand the economic forces that Greatwood has been dealing with, but I do not feel that the residents have been kept informed, or considered a priority. I do not think it has been a good value and we are looking into other facilities for my sister in law.

It is a very nice facility as far as the upkeep, I think the nursing assistant were very good. I did not care for the business office people, financial aid people at all. They were very rude concerning my circumstances. If I had to do it all over again, I would not put my mom in any type of facility. If you do have your loved one in a facility, make sure to put a camera in their rooms.

Very nice. The staff was amazing. Much more older building. Didn't think mom would be comfortable here.

We certainly like the cleanliness of the community, it is a beautiful building and the facilities are nice, but they need more staff personnel. When we signed up initially we were told there was a nurse on staff at all times but there is no overnight nurse there. Their food also needs better quality - it tends to be a lot of deep friend items and looks like a toddlers lunch at times. For day to day living of healthy people it is fine.

This is a safe and clean community for your loved one. However, this community does lack activities and my loved one is really bored. The staff are pretty good at this community, they mean well but I think right now they are understaffed. They have good intentions but just like everywhere else they are currently understaffed so it shows in the service.

There was another community that stood out more to me and I felt that it met my loved ones needs.

This community was a little dated and run down and it was also more expensive than many of the other communities so it was not worth the cost.

Right when we walked into Providence it had a weird smell to it. But what we picked up from the tour was the activities looked great and geared towards the residents care levels and it was nice that the manager lived on the property. The facility has a lot of parking lots so we were not big fans of that. If it weren't for the weird smell, I think it would have been a great place.

The salesman here was wonderful and very friendly. It is an older building and you had to pay extra to have a power chair which is what I have to use to get around. I did not like that the assisted living and independent living was all in the same building. It also would have been hard for me to get in and out of the laundry facility. Overall with my mobility issues, this was not going to be a good fit.

Good location. Clean and well maintained. Still under consideration.

The apartments are nice but the community felt older and less active than most

Nice facility and the Executive Directive was very upfront and knowledgeable. When we got down to the price it is our of my mothers price range when you begin adding the extras for each level of care. I can not really rate the property because I did not tour after I saw it was out of budget.

My parents have had trouble adjusting. They complain about the food often. Not sure how much this is normal.

Their staff seemed very friendly, only spoke with 1 resident and she was pleased with service, but rooms were very small for prices and services.

We were initially so pleased with Garden Estates. From the front desk to the dining hall staff to the custodians, everyone was very welcoming. At the time that my mother signed the facility contracts, we were told that we needed to use aides from the Garden Estates List because they had all been thoroughly vetted and approved for the care of residents. Her weekly aid was phenomenal! We were so pleased with her care. However, after a couple of falls, we needed Sunday and night time care for her. We used a caregiver and her staff from the 'vetted' list. The aides were poorly trained. When Mom fail and broke her arm, she was pulled off the ground, put in her recliner, and left alone. I was not informed of the incident and found out by reading their care journal. I brought this matter to the attention of the director. Obviously, she did not take it seriously. I had to return several times to remove Mom's belongings. The same aide and her staff are still working there. I just hope that another resident is not injured by their lack of competence.

Everything is great. Except the food. The food is lousy and the variety of food is terrible.

Everything is great. Except the food. The food is lousy and the variety of food is terrible.

Mom is here at this community and it is OK definitely some improvements need to happen. It is nice and clean and looks like a resort. Mom has an UTI and it just took to long to get it addressed. When she calls for help it takes them a while to get to her. They are a little understaffed and I wish they would engage her more to join the daily activities. Also if they could make sure she is eating. The housekeeping does the best they can to keep it clean and the laundry to the correct room. I would recommend this community.

My loved one stayed at Antebellum Grove, and when their old management was there, we were very happy with the care he was receiving. However, with the new management, I didn't feel that the care was as good. They didn't seem to make their rounds properly or to check on the residents as much as they used to. They just don't seem to have the same caring attitude as they used to. We have since moved my loved one so he can get the care he needs.