Senior Living Asset Management

We weren't there that long, just a couple of weeks. While we were there everything was fine. I don't have any complaints. I don't think there is anything to improve or be concerned about. It's a good place.

My mother is at Bloom at Belfair for about a month and a half. The facility is very well appointed and the staff and residents are very friendly, and there are many activities. On the negative side, you should know that the floor plans as provided prior to renting are not as indicated, for example the apartment we rented was shown as 460 sq ft, in actuality it is only 315. In addition, the brochure indicates that wifi is available and when asked we were told it would reach into the apartments, in actuality it does not and requires an addition payment of $80/month to the local phone company to bring broadband into the apartment. This is a significant expense for someone on a tight budget such as my mother. It is particularly annoying given that these are items that were considered in choosing between several places.

My Mother has been a resident at Barrington Terrace, Naples, Florida for 4 months. She is content as is her family members. The nursing staff is exemplary; the caregivers, average. Unfortunately, as we are experiencing in various health care settings, the daily caregivers lack any type of enthusiasm; very apparent they do not like their work and have no communication skills. These are the people who come into the most frequent contact with the residents and this can lead to some difficulties. The management and nursing staff is par excellent. I would recommend Barrington.

I was a brand new facility and it was lovely but I decided to choose a community where I already knew people who live there.

We liked this place.

We are generally pleased with this community. The staff have been friendly and helpful. They offer some nice activities and amenities. Mom likes her room and the meals are good. She is making friends. They keep the community well taken care of.

As in all facilities like this the bottom line is a factor and hinders paying or hiring enough staff and preparing and serving quality foods. It’s the problem with all for profit businesses. You always have staff that cares and works hard and staff that would rather sit and do nothing also communication is very lacking.

They have activities every day for my Mother and this is what she needs with dementia. The food is wonderful and she is gaining all her weight back. The staff is very friendly and helpful and it is very clean there. I am very pleased to know my loved one has a nice place to live and can get the interaction she needs.

Overall it has worked for my brother due to the cost. The facility is clean but there needs to be a lot of painting throughout the common areas. The exterior of the building needs pressure washing. As to personnel the front desk and management are helpful and nice. The dining room personnel seem to have attitudes the times I have eaten there. Needs improvement. Activities are fine and most of the time the food is good. My brother would like to have more to eat in the evening but just him.

Very old building. The entire exterior of the building needs power washing beginning with the wicker chairs and white wooden rocking chairs at the front entrance. There are holes in the interior ceilings that need repair ;two outside my room where water leaked from the ceiling and the carpet below it was soaked. Fans to dry wet carpet in the hallways are sometimes needed due to leaks from the 2nd floor to the 1st floor.The building is not kept up & the owners don’t seem to care, but I believe [name removed], the manager, will address that. Many residents attended a meeting last week about the quality of the food going downhill, & [name removed] listened, took notes, & the food is now delicious since that meeting. The next meeting is about the building itself, staffing & safety for people with memory issues. The activities director & physical therapist are great. The maintenance men are responsive …hanging shelves, changing fan lights, etc. The residents are kind & help each other if help is needed.

The food has really gone downhill since the longtime chef left.

We would have to say the meals were not very good. Small portions and the food was not as advertised. It was more like school cafeteria food. The coffee bar that was advertised was non existent. Never any coffee, creamer, sugar or cups. It was a very depressing place.

This is a good community. It is safe and the staff are very helpful. There are three meals a day served to the residents, and there are choices for the residents to choose from. Lunch is the bigger. There are communal washer and dryers on each floor of the building. The resident is able to have a microwave in their apartment. Housekeeping once a week is included as well.

We toured with Bloom at Belfair. This facility was actually my first choice, but they failed to fulfill the contract that I signed and refunded my money.

On the positive side, the nurses they have are fantastic. On the negative side - the administration leaves a lot to be desired. They are there 9-4 Monday through Friday and that is it. It is very hard to get a hold of them and their phone system never goes through so it is hard to talk to my dad. Overall the communication really needs to be improved - my dad went to the hospital and we were not notified until they were wheeling him into the ambulance. We never even knew he was sick. He went without medications for 4 days because they had a miscommunication with the pharmacy. The weekends are very bad, the place is only kept clean Monday through Friday but weekends it is filthy. A lot of his things go missing too. They never have the same nurses - there is a crazy amount of turnover going on. There is nothing for men to do, it mostly about the women. The food for memory care is horrible and it is always cold. The food on the assisted living side is wonderful.

We have had an issue with bugs in my loved ones' rooms twice. The cleaning staff is not very dependable and the room can be very dirty. There has been inconsistency with billing and I am having issues getting this explained.

It is mediocre. The value for the money I don't think is there. The cleanliness of my loved one's room needs improvement. I've made complaints about the room and promised that it would be taken care of, and most of the time it isn't. The staff could be trained better in memory care for the residents. The people are friendly. They have a new director in the last few months. He has been more hands-on.

The care services at this community my vary, and they currently do not have a chef. We will send bags of food to our loved one so she has food to eat. They are actively looking for a new chef. They also lost the house keeping and maintenance man, however everyone is pitching in to help where they can. Our aunt is currently in the hospital, she got sick during the night and they did not clean her clothes or bedding, so she laid in feces throughout the entire night. They do take everyone's temperatures daily, in the beginning they may of had two, but no deaths and currently no cases.

Wayman Place is immaculate, it is very clean and well kept. However, we do not feel as if we get our moneys worth and some of the staff members and care givers are very friendly and compassionate and others are not. A handful are not compassionate for this line of work. Our loved one says the food is terrible and there just is not a lot of variety to choose from. During COVID we were expecting them to clean our loved ones room once a week, since we were paying for this service and when we were finally able to visit that was not happening. There was empty boxes piled up, pictures laying on the floor and clothes piled up in the laundry room. No one was helping our loved one make her place feel homey.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.