Seasons Living

I have had the pleasure to get to know all the staff at Hillcrest Assisted Living and I must say they are doing amazing and are a great team of people. The Administrator is new and really knows what she is doing and has an open door policy for staff, residents and families. They have a new Director of Nursing who really knows his job. New Kitchen Manager is doing a great job. When you walk into Hillcrest you can feel that residents and staff are happy. I have been coming into Hillcrest for a couple years now and since February this place is the best. Apartments are huge and the prices are very reasonable.

My aunt is living there right now, and it's very nice. Very cordial. The staff are very attentive too. They've got a good variety of activities and have good care services! The community encourages family to stop by and take their loved one out for a day. The staff keep are family well informed of my aunt's care and overall they are very attentive to all her needs!

My Mom lives here. The building is fairly new and is solely independent living. There are no places to go for walks because the property is fenced in and there’s a highway that runs right in front of it. The staff seems to be fine and Mom likes her apartment. She has a good view of the ocean from her room. The food they serve is okay; she’s allowed to take her meals to her room, so she takes advantage of that a lot. A lot of the residents can’t interact with her because they aren’t as high functioning, so it can be a bit boring. Overall, I would recommend this place, but they should create a walking path for the residents that want to take walks.

I have been here for 10 days I really like this place. The residents are very friendly and the staff are very helpful. The only thing I have a problem with is the Internet it doesn't work throughout the facility. I needed to be in an Assistant Living Facility and I am glad my daughter found this one

The staff were kind and caring to my mother. The facility was safe and clean. I think they were on a tight budget and not all food choices were always available. The management changed in the 6 weeks my mother was a resident.

Staff is very friendly. My comments are dealing with my experience in memory care where activities can be more. It's seems like the rest of the non memory care facility has more activities and food options. I would recommend Valley Vista Senior Living.

There are a lot of excellent services and our dad is very happy with care, activities and food. He is a religious man, so Sunday services give him extra support. He has made friends and enjoys the outings. His health has improved since moving in. His apartment is comfortable and well maintained.

The reason the care services gets a 3 is it seems that baths are to infrequent. Also for the for cost it is very expensive. Food and activities are great. Maintenance crew is great! Keeping with bathing schedule or families having access to know when laundry, showers, meds were given. Like online portal account for families would be helpful, that way families know when things were done

Good value and kind community. Since the change of leadership they seem a bit short staffed.

I like how it seems to be a whole community versus a skilled nursing or hospital-like facility. They seem to have a variety of activities and are open to suggestions for more. People are moving about throughout the day, so I think it provides a lot of opportunity for interaction with other residents. I really like the director(Jason) and dining staff. The PR gal, [name removed], left about the same time we signed the contract, which was a bummer, but she was a big reason we visited the facility in the first place.

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

The staff they did have at Westwind was very well trained and very compassionate. There just wasn't enough of them.

Our family had an in person tour and the staff we met with were great but in the end it was just not the best for for our loved one

With activities, the outings are a 5/5. In-house activities are a 3.5 It's still a new building and staff but getting better. Overall it's a very nice place for Mom . Everyone is nice and helpful.

I would recommend to double check to make sure the community is well staffed. During my loved one's time here the community wasn't staffed adequately. There were many times that I would check on my loved one and I wouldn't talk to the same caregiver twice. The Director was nice to work with. Some of the activities included listening to music, movement classes, and more for the residents to choose from.

We chose Westwind Memory Care because of the close location and they accommodated my budget and were willing to work with us on the price. One thing that I think they could improve on the quality of the foods, I don't think they serve enough fresh fruits and vegetables, it is a lot of starches. Overall I would absolutely recommend them to others.

This is a very nice community for your loved one. My loved one is very happy here and it is worth checking out if you are looking for a place for your loved one. My loved one feels like this community has good vibes and the feeling that she was looking for, she knew this was where she was supposed to be.

Brother & I both like the facility. We thought the rooms were nice and the facility was well maintained. The location was good and close to both of our homes. Facility was clean. This remains a consideration for my mother to come and visit to seek her thoughts.

The staff are all friendly and caring. The price is comparable to any other community in the area. My parents enjoy the staff, dining, and some of the activities available during the pandemic.