Roseleaf Communities

[name removed], the Director, is a fine leader whose warmth and friendliness seems to be a model for the staff.

Very friendly and seem to genuinely care about the residents and their families It seems a little bit too much like airline food. Would like to see better variety, and maybe slightly better quality. It's not horrible, but it could be better. My dad stayed at California Park rehab facility before moving to Rose Leaf and he said the food there was a little better.

It was an excellent place when we moved her in there, but they've changed owners and now the cleanliness is not the way it was shorter on staff.

This facility is pretty nice inside, but I would maybe suggest a deep clean. It's not terrible or anything, but a deep clean could do a lot for the overall appearance. Housekeeping is once a week for the rooms. They do ok. I have seen some disgusting things on the walls a few times. When I mentioned it to housekeeping, they shrugged it off. The staff is really good and easy to get along with. Communication with the family is pretty good, they keep us pretty informed either by text, phone, or in person. They're proactive when we mention issues, though. Pretty quick to correct things. The food quality could be better, but good variety. They have a nice, secure, enclosed garden out back for the residents to enjoy. Bigger than most places I've seen. The grounds are really nice, lots of roses around. They also work with VA benefits, which I've found isn't common for most places. I would recommend them to family and friends.

The community is very good for decreased mental capacity or memory issues. This is a smaller community. The food was good for the residents. The aides were nice to work with.

I have the best experience with this facility. My dad lives at the Lodge for 3 years noe until the new company took over, it is now Roseleaf. The caregivers are very helpful and kind. Management is very professional and supportive about my dad's condition. They are very friendly. The only problem is, they don't have much activities going on and I hope they can do something about it. They need to change the front porch needs to be painted. Overall, I recommend this facility.

This was a smaller community. I didn't like the residents had to share a bathroom.

This was a smaller community. I didn't like the residents having a shared bathroom.

This community had more of a hospital feeling. This is for skilled nursing and it was not the right place for us. The people I met were nice and the community was clean.

I spoke with them/met with them virtually. It wasn't the best fit for us even based off of the initial meeting. They also don't accept VA benefits. I decided to keep searching.

They were very friendly to us on the phone, but when we showed up for the tour they weren’t very friendly. They acted like it was a big bother to do it. We tried to remain objective. But in the end, they just didn't’ have what my mother needed (the option for her to be in independent/assisted living and still have accessibility to a significant other in memory care).

Nice tour but they were not aware that I was coming

I liked the gated grounds they were well kept. The living quarters was adequate, clean and no funny smells lingering about. I did smell a several patients who needed their diapers to be changed prior to sitting down to lunch.

They take care of the place - staff is challenged- dilapidated labor pool. Would we recommend this community to others? It depends on the situation and that's a case by case basis! They are significantly cheaper than any facility in Chico. That's why we're there.

When I first walked in, the carpet was all pilled up and almost two inches high from the linoleum. I almost tripped, so my loved one with dementia certainly would have. Upon moving in, she was accosted by another resident. When first moving in, the room wasn't cleaned up or ready. There were clothes and other things left in the room. We couldn't get the TV going. It was freezing in the room. We asked many times for them to do something about it. They kept saying they would check into it. Finally after about three days they said it was fixed, but then it was so hot in the room it was unbearable. It was a bad experience, and we were not impressed at all. I couldn't believe that they suggested I should bring my parents back after such an experience. They also wanted us to leave and not come back for two weeks. To which I told them this is not a prison. The people were very nice and did the best they could with hat they had. But it was pretty obvious they were understaffed. And bottom line, I would not recommend the place.

I have had a ton of experience with this place. The owners and "higher up" staff (including the activities director and office manager) attempt to make it seem like they are involved with the residents and day to day activities that happen within the facility, but the truth is that they do nothing here. They almost never come past their nice offices into the facility, unless it is to harass the care givers. They have high employee turnover rate, and don't care about keeping care givers who actually care about and live their residents. They just drop anyone who speaks their mind, whether they were an amazing caregiver or not. I have seen five or six of the most compassionate, caring young women be fired from this place simply for standing up for their own rights as employees (like when the office manager shorts their paychecks because she is not qualified to be in that position when she was just a caregiver before, and has now somehow become an "office manager"). She stays in her office all day, shorts paychecks, has a smug attitude, and is in no way suited for a position of power, which she abuses to make the caregiving staff constantly feel like they have to do her job (like making daily care schedules, lunch and break schedules, and shower and bed changing schedules). And if care staff does not do her job right, they get in trouble for it (even though she is the one who is supposed to be doing it). Residents are often put second, as the caregivers who are actually passionate about their care and often fired for speaking up about wrong doings and short comings of the facility. Many caregivers work hard every day to take care of the residents, and the horrible management reaps te rewards and gives no credit or praise to their staff.

Roseleaf Oroville is a horrible place, and if you care about your loved one at all then don't leave them there for 1 minute. Poorly staffed, lack of management, in need of maintenance, and unsafe situations due to lack of care.

I work through another company that had a client here, I was there 12 hours a day. My company had gotten asked that I don't return to client, as I was not helping out with said client. Whenever I would ask if they needed help with the changing of bed, or client, they tell me no its okay we got this. Or repositioning him in bed, it was no we got this. When I asked for a broom/dustpan, and mop to sweep and mop clients room, I got sa.e answer "we'll send in housekeeping", which then would take an hour or two. All I saw, was staff sitting on counters in the staff kitchen, on their phones, texting, or video chatting. When I would go look for staff to get something for client, they would be no way in sight. In my opinion staff needs to be reevaluated on their job duties. As for the facility it self the whole building, and rooms could ALL use remodeling.

Our Mother lived here for 1 1/2 months, and in that time the quality of care declined dramatically. During visits we observed residents wandering around unsupervised in soiled garments. We saw residents eating without a single worker present, and we were horrified to witness a resident choking and we had to help her. We saw a male resident undress and climb into our Mom's bed on two separate occasions. We saw residents crawling on the floor with no staff around. There were often soiled clothes left on the floor. In the last 2 1/2 weeks she had multiple injuries and falls, and she was admitted to the ER twice. She had an infected cut on her finger that was untreated and never reported to us. Hospital staff shared concerns there were signs of abuse, so we pulled her out. When they packed up her belongings, all of the new items we bought were missing. Unfortunately, Mom passed away as a result of a head injury she sustained while a resident here. PLEASE do not consider this facility!!!

DO NOT PUT YOUR LOVED ONE HERE! First of all, do not let the owners know if you have LTHC insurance or any other insurance to help pay for the cost of the room and board and care at this facility. If you love your family that has dementia, DO NOT PUT THEM HERE. There are other places that really take care of their dementia residents. Look on the State Licensing Board website and review the complaints against the facility that you are considering. I wish someone would have alerted me before I moved my beloved husband into this horrible, mismanaged, neglectful facility. My husband has dementia, but even he realized in his state that this facility did not have the resources adequately available. His medication was (I would say … ) mismanaged…the med techs gave him overdosed psychoactive medication that put him in a stupor and drooling on his clothing. Even after his physician put in a physician’s orders to lower the doses, that was ignored by the facility Med Tech’s and he was continually drug overdosed until I became aware of what was happening. His basic care was neglected. He lost 30 lbs, wasn’t eating (I believe he wasn’t eating because he was drugged and didn’t understand if he was hungry)…we asked that there be a one-on-one assistances with eating and that we would pay for it, but none was given. Once he was put on those strong psychoactive meds, he became incontinent, eliminating in inappropriate places, and the facility caregivers blamed him. Why would you blame a person who has dementia?? No toiletry assistance was offered him….and they blamed him for not wanting help….he has dementia! The care givers should have compassion and needed to be trained how to provide assistance and dignity to a dementia patient. I would go to visit him, and during the 7 hours I was with him, not one care giver came in to ask him if he needed to use the bathroom, or was thirsty or to come to the dining area for lunch or dinner even after I asked the Care Coordinator to remind the caregivers to assist him even when I was visiting. They said he didn’t want to go to the dining area, but when I asked him or took him to the dining area, no problem. The cook tried her best, probably based on her meal plan. The food was awful, uneatable…so he didn’t eat. I would bring a sandwich from the local bread shop that he would devour. He wasn’t showered until I came to visit and then I would shower and wash his hair. They said he refused a shower when asked……the caregivers should be trained to get around that….these are dementia human beings and should be treated with humane dignity. I have seen the other residents there looking like they were in a daze (stupor) feeling so sorry for them. I could go on…but Please, Please, if you love your family that has dementia, DO NOT PUT THEM HERE. There are other places that really take care of their dementia residents. Look on the State Licensing Board website and review the complaints against the facility that you are considering. I wish someone would have alerted me before I moved my beloved husband into this horrible, mismanaged, neglectful facility. I didn’t even talk about the neglect he experienced. That would be another 3 pages. Go somewhere else..please if you care about your person.