Ridgeline Management Company

We played phone tag a couple times over maybe five days. I had decided on Heritage by the time we spoke. Sarah was very gracious and passed on useful information to me.

A few of the caregivers could use some more training. For the most part the caregivers are pretty awesome. The food is great. I like the memory care side it looks and feels like a home. They really do look at residents as individuals instead of stages of a disease, and seem willing to accommodate based on specific circumstances.

not sure about the neighborhood - safety wise for my mom and for family members visiting

Not nearly as nice as Crown Point. This place has much smaller apt. and is not updated. Has a side yard that deer will walk through. Dad would like that!

Really basic facility.

Large bedroom type. No cooking.

Offer apartments and assisted living cottages.

This has good possibilities and offers different levels of care.

Strange layout, very open like a giant cafeteria

This place promises much but isn't able to deliver. The Lodge does have a great assortment of activities throughout the day but it stops early. My parent is not one to go to bed at 6 or 7 pm but the place is shut down and quiet. They will ask the residents to join in a time or two but are not diligent or encouraging. My parent is left sitting in their room a majority of the day. I've been there when activities are going on but no one stops by to invite them. The food is adequate but portions are small for those with healthy appetites. The office staff and caregivers are very friendly (when you seek them out) and helpful but the follow-through is lacking. We have yet to see anything related to housekeeping other than changing sheets. We are looking for other facilities.

There are a lot of cleaning restrictions at Chateau Brickyard. You have to be sure all of your belongings are put away for them to clean thoroughly. I am uncomfortable with cleaning staff being in my room while I am gone. The staff really cares about the residents here. My biggest concern is the food. It is awful.

Spouse was only there for 2 weeks so I don’t really feel I had enough time to say. He did not eat or any activity he fell out of his wheelchair then went to hospital the next day he was not right but to be fair this was not his first nursing home he passed way shortly after !

Poor lighting inside my mother in law room. Fecal was smeared on a leather chair outside her door and it took a week before they cleaned it up, although I reported it immediately. Some of nursing staff more interested in there phone than caring for residents. Some staff differently there should not be caring for people.

The location of The Ridge is a good one as it is close to public transportation, grocery shopping, banks and restaurants. Short distance to library, hospital clinics and Community College.

Since they changed management companies and went away from Anthem, their level of service has taken a huge decline! Extremely poor communication! Rude and snotty staff members! Truly, their nursing staff and director do not know their head from their butt! Their new executive director came from Minot, ND, which is clear since she truly is in over her head trying to run a senior facility in a large suburb. Her communication skills are virtually none. When she does communicate, she doesn't listen to anything said to her, but then gets snide when challenged about our concerns.

It all falls on management- poorly managed

Alder Bay provides meals for the residents; however, they do the bare minimum of care and housekeeping. The staff communication is poor with the family and we have to make several follow up requests to get our questions answered. There are three meals provided to the residents. The community will occasionally accommodate the resident's requests.

I would tell others that the food was really not even edible. It is for older residents and they gave them things like whole sized brussel sprouts and stale cake. The taste of the food was horrible and there was not much variety, they would give them the same things over and over again. They said it was chef prepared food so we were shocked and disappointed in that. The administrative staff did not visit the residents, my mom laid dying for 3 weeks and she did not visit her even once. They were just sold and we were hoping for new administrative staff and a chef but that has not changed yet. Overall I would not recommend them to others.

Our tour at Avamere at Phoenix was good, but they were pushing more the money than the actual care of the person.

I would tell others that due to my loved one being sick; the community made me take my loved one to the hospital instead of them calling for assistance. Due to this we ended up moving my loved one out of the community and they have been thriving since.