Ridgeline Management Company

Understaffed. If your relative can get around on their own it could be OK. They could use a staff member to check in on residents to make sure housekeeping is being done and check in on the resident's general well-being. Better food. e. Visiting hours were too short. It is hard to make it there by the time they locked their doors.

The location is wonderful. Close to shopping, restaurants, post office, banks and more. The villas are wonderful. Quiet, large, big bathrooms, garages, nice kitchen and laundry. Check out landscaping. (Dead shrubs, overgrown trees, plugged gutters. Irrigation not working). There are 12 villas. Four are unoccupied. Any apartments are unoccupied. The main building underwent a complete remodel in 2024. Looks like a 5 star hotel. It is not.

There was a couple aids that were very caring but most were indifferent. Spent lots of time on there phones and not connecting with residents. The ladies that did the activities were amazing.

The Ridge Of New Bern memory . There were many inconsistencies in care in accordance to Staff. There was one particular staff member that provided excellent care and make sure that all the patients received the same care. If she was not on things did not get done. All patients were clean and will fed. Activities for patients were not mandatory. If a patient was pacing up and down or sitting in his room, sleeping in his room, they were not brought to the activity. Administratively there was a disconnect from what was said by the administration and what actually happened With the patient.

The facility is beautiful and very well-maintained. The initial experience was excellent, but the company was sold shortly after our loved one moved into the space. The new company has been difficult to get a hold of decision makers and many of the people who were there when I originally signed, have quit. The new leadership is not as collaborative as the original leadership, which has created challenges for me. The cleanliness in general is good and the friendliness of the staff is great. I have not met anyone as of yet who is not friendly, but no one has been able to get answers to the questions I have from the senior management in real time.

This place was so pleasing to the eye and ear when searching for a home for my loved one. I however am disappointed with the decline I see in the building appearance, the activities not offered anymore, the open conflict that exists between the staff and the aids, and I am very disgusted with the therapy dog that is allowed to run thru the facility and ignore the residents but poop and pee all over the facility. I believe these are problems that can easily be fixed if only management would step up and handle the complaints presented by family members. Putting a loved one in a facility is hard enough even when you are pleased with the presentation but when you see everything taking a turn for the worse you have to ask yourself is this where I really want to keep my loved one.

My family and loved one had a good experience with Croatan Village. The community is clean. The staff and residents and friendly and caring. They have activities available to engage the residents. Overall, we would recommend you check the community out, to see if this would be a good fit for your loved one.

We were really happy with them at first. But they have had some staffing changes and the new people are not very good. When our loved one arrived the meals were good, but now our loved one won't eat them. With the care services our loved one has had a toe injury for a while now and has yet to see a Podiatrist.

The cost has already gone up and I do not see her getting any extra care. Compared to other memory care facilities it is a good place, but as a whole there are big issues with many facility. Sometimes things that are promised are not always followed through with. You just need to advocate for your loved one.

The people who led the tour were friendly, but this just wasn't the community for us. They have a care menu of every little thing that just added up to more and more money, to the point that it was ridiculous. And the facility didn't seem nearly as nice as the other places we looked at. There was just nobody around, and the building was a little bit older. It had kind of a haunted house feel.

This community seemed dark as there was not a lot of sunlight coming into the community. The community seemed clean. I did not see a lot of activities when I visited. You could hear the sound of the traffic outside of one of the rooms we saw. I did not think this would work for us.

I don't have much to compare the Stratford to, as this is the 1st memory care unit my parent was placed in. It is very expensive considering the services provided. The meals are ok.. the engagement by the staff is minimal, there does not seem to be enough staff based on the monthly costs. Clothing comes up missing.. bedding come up missing. I think the people that work there care and do their best. But they are spread a bit thin. The off the menu option has never been offered, and the flexible meal times has not been offered even if the family is there for a visit, the visit is interrupted and meal is served. some of the residents sit for hours staring off and there is no engagement from staff, the staff is over worked. But it is clean and I feel my parent is safe there, and that means a lot.

If you're on respite, I don't think it's going to work out. They elevated the bed too high. If I was able to have seen the furniture situation beforehand, my mom would not have stayed here. Needless to say, I'm not enamored.

The independent living units were 2-story units above the garages. I am trying to decrease the number of stairs and this would actually add an additional set of stairs. Unless my needs/desires change this would not be appropriate.

Consider that they do have activities that your loved one will want to do. Make sure your loved one is really at the assisted living level before picking a community. The food was okay. There has always been enough parking.

A few of the caregivers could use some more training. For the most part the caregivers are pretty awesome. The food is great. I like the memory care side it looks and feels like a home. They really do look at residents as individuals instead of stages of a disease, and seem willing to accommodate based on specific circumstances.

not sure about the neighborhood - safety wise for my mom and for family members visiting

Large bedroom type. No cooking.

Strange layout, very open like a giant cafeteria

There are a lot of cleaning restrictions at Chateau Brickyard. You have to be sure all of your belongings are put away for them to clean thoroughly. I am uncomfortable with cleaning staff being in my room while I am gone. The staff really cares about the residents here. My biggest concern is the food. It is awful.