Retirement Living Associates, Inc.

These responses are from my loved ones and myself. My loved one's first night at Vintage Care of Palatka, the staff did not have a call button in the room. Knowing my loved one is a high risk for falling, the Vintage staff should have had a button for my loved one. With that said, my loved one had a fall on the first night. My loved one was laying on the floor for a very long time. My loved one continued to beat his shoe against the floor after falling, hoping someone would hear and come to his aid. That is unacceptable!!! When my loved one asked for help from the staff with taking medication, he stated that the staff looked at him as if he was crazy. My loved one has tremors and drops pills on the floor. Staff would hand my loved one the pills and then walk away, even though they were asked for help. Unacceptable! The only care service my loved one received was his daily medications. My loved one did not attend the activities. I feel that it is priced too high for the level of care that my loved one received.