Regency Pacific Inc.

There were definitely some miscommunications. Working with other agencies, like hospice, can get confusing. Keeping up with family, and letting us know what's going on, was lacking. He really enjoyed the food. They seemed to have a lot of activities, going on but that didn't really apply to me. There were a few details and points that weren't explained very well when we signed up. Overall it was where we needed to be.

We didn't like that one very much because it felt too much like a skilled nursing facility. I know that my aunt wouldn't have liked it and all of the studios were on the second floor. We were looking for a studio but we wanted it to be on the first floor.

The activities look great but MIL does not participate. Many decisions by staff, mainly Nurse [name removed], does not communicate and honor the bill payers wishes for our mothers best interest. Ultimately Nurse [name removed] calls the shots. MIL does not eat in the dining room. Has one meal delivered for an extra $7 but she is charged for all meals. Housekeeping is sloppy and inconsistent. eg. Toilet dirty and floors in bathroom left extremely wet after a sloppy mop. Often left mom with no toilet tissue until our weekly visit Love the medication giver, what a sweetheart. Great communication to us.

Overall not a great experience for mother-in law. It was nice in the beginning. With the cleanliness the toilet was not being cleaned until requested. The staff were nice enough but lacking in communication. With the care services it was inconsistent and again no communication. Our mother-in-law rarely eats the food. We paid for delivery one meal a day and she still doesn't eat it. Too much social pressure eating in the dining hall. Our mother-in-law doesn't want to participate in the activities and no one on the staff is willing to encourage her. For the value, they up charge for every service. [fee removed] a month to dispense medication one time a day. Over the top and she is taking pills not injections. If we could find something else I think we would. Overall communication is very very bad and it seems the perceived goal is continual up charge to the resident. Whenever we want to communicate with nurse in charge she is very slow to respond. When plan is put in place it is not carried through with. Again seemed nice in beginning but going on month 3 it's becoming a money drain, poor communication, and false promises

This was more of a location issue for my loved one. She wanted to stay in an area she was familiar with close to friends. They didn't show me a room during the tour, though the facility seemed comparable to the one we went with. Very friendly and informative staff.

We started out with a respite stay. My loved one started wandering off. They weren't able to spend the time with him that he needed, and it just didn't work out. They've told me they don't want him as a permanent resident.

I was not impressed by the way Regency Fallbrook looked. It looks like a prison and the atmosphere is very cold and not at all welcoming.

My kids toured this community. They liked this community but it seemed the same as a lot of other communities and the issues that they are currently experiencing. The under staffing is one of the biggest issues a long with it being out of my budget.

They are friendly as can be and glowing during the tour and intake, but you have your loved ones in there, then they are really hard to get a hold of. They do not return calls when they are the ones who said that they would. I do appreciate that they let you visit unannounced, but when I have visited I have not seen many activities going on. The weekend that I went it was all aids and they are not sure what is going. I would not recommend them to others, make sure to check things out thoroughly.

I was not happy with this community. It felt like it was for people that were a little bit lower income, just was not nice. They had nice staff but did not feel like my loved one belonged here or that it was kept up. I toured during the covid shut down and the tour guide was so nice it was more so just the condition of the building.

I had a virtual tour at Regency Village at Redmond. Nothing really stood out to me about the community one way or the other. They were more assisted living, and I wasn't ready for that yet.

It depends on the services you need for the recommendation. The staff is really good to work with. The food was not enjoyed by loved one.

Pleasant environment

I took a tour of this facility while looking for a place for my Mom. I didn’t care for it much. The building itself is much larger than a few other places I had seen and I felt like my Mom would just be “one of the clients”. I met the directors and they both seemed pleasant but the facility, overall, just didn’t feel like home.

I had a tour of this community and it was not one of my favorites that i had seen. I had noticed that all of the doors where closed and I did not like that at all. I don't understand how the staff would keep a good eye on the residents if they where all in the rooms with the door closed. It seemed very depressed and not a very bright environment that I would want my mother to live in.

The facility is clean. The staff is friendly. The staff is always fixing things that are broken. She was at another facility that we was not pleased with and got her here and we're very pleased with everything they do here.

The facility at Regency Newcastle is very nice, but they do have some issues with staffing. From what I can gather they do not pay their staff to well and as such they have a high turn-over rate. They seem to care more about having and keeping up a nice facility than finding and hanging onto good competent staff. The nursing care is very good though.

It was an okay place. The facility was clean and up to date. The rooms were kind of small. It was very expensive to from what they were offering. It really seemed like they didnt do anything they barely answered any of my questions.

We visited here when we were looking for options. The distances were too far for my mother. In my opinion you cannot pay people to care, unless they are family there will always be some form of [removed].

Was not expecting the price to be so high. We had set a max we could afford and this was way above that so kind of set the stage for the day. Our guide told us that should our next tour offer us a deal we should call her back and she would see if she could match...WHAT A COMMENT! Why didn't she give us her best price from the start? What a sales job! I gave a 3 star rateing because room was very clean, food looked good and residents looked happy.