Rauls Living

It's pretty, and they spend a lot of money on the grounds. It was great for the first six months, until we started to need a little assistance. The bathrooms are not wheelchair accessible, you can't fit a walker or a wheelchair in their bathrooms. Anything extra is an extra charge. The food here wasn't so good, it was good at first, but it started going downhill. They were more expensive for less service. The staff here were run ragged. They don't have enough staff, and they have a lot of turnover. They go through directors quite a bit.

My mother has been very unhappy since moving in here. She said every week practically there’s new faces- new care staff, new managers. It’s very hard to get to know the people who are supposed to care for her when they are always being replaced. The one thing my mother loves is the morning devotions but she was told by a staff member that the activity manager that did this activity has been replaced as well. I’m fine with changes if it’s for the positive of the residents but I don’t feel that’s why these changes are being made. Her care needs are slipping through the cracks because the staff is constantly changing and they don’t know her needs.

Some of the care staff are good but if you have any issues arise good luck getting them addressed. The director is never there. The nurse never answers. I call or stop by and she’s not there or already left. And she never cares to return my calls either. Most of the managers don’t care enough to try to help or don’t have the authority.