Rauls Living

The Manor Village is now called Preston Pointe and under new management. My sister is in the process of moving in and everyone has been very helpful and friendly. The first day of moving in, the staff came by to say hello and my sister received a beautiful gift basket of welcome. She was even invited to a "Tea Party." That is as far as things have gone because my sister went back to her summer home at the beach and will return in about two weeks.

Nothing is perfect but it's very clean, they're very friendly and very helpful. She's in independent living, but when she's needed stuff they've been there pretty quick, no real issues there. It's in a good location, there's lots of things around there, they go shopping and go to different places. She likes it a lot but it was hard for her emotionally, leaving her friends, but as far as what they did to help her, everything was fine. Her apartment was ready and it's only about 3 or 4 years old and nicer overall.

The staff is really friendly and seems to genuinely care about the residents. They seem to have a passion for their job and what they do. They have a really good value for everything they offer, lots of amenities and plenty of activities. It is located in the city so it is not really secluded. The good part about being located in the city is that it is close to just about anything we need and really close from where I live, so it makes it very convenient. The landscaping is really nice and really gives it appeal.

Keep this one on the list.

The people we met at this community were nice. This community did not seem as active as the community we chose. It looked like a clean community. This community does offer respite care and they have pet friendly apartments.

preston pointe is currently under new management. this used to be a family owned community (which we really liked), but it has now turned into a corporation. a lot of their previous staff have left and we dislike that because there was one nurse in particular that we looked forward to working with. during our tour we noticed that the guide tried pressuring us into renting a certain apartment under the guise that it was the last one available and would be rented out soon if we did not take the opportunity. it wasn't until after we moved in that we learned the truth - they had a lot of availability and very similar units that were vacant. i've also learned of their many maintenance issues and it is concerning that there is no backup generator. i do feel that they sold us on a lot of things that turned out to not be the case. there has not been a lot of effort or care after we moved our loved one in. there was no help during the move in process, they triple booked that time slot so our movers had to use the staircase going up and down several flights because the only two elevators were unavailable. thankfully we had great movers who were understanding and still agreed to help us - otherwise, it could have taken us all day. i understand that they are going through a lot of struggles with the recent staffing changes, so i am willing to give them the benefit of the doubt. they do need to improve on their communication skills, and hopefully things will get better once those changes are settled.

It's pretty, and they spend a lot of money on the grounds. It was great for the first six months, until we started to need a little assistance. The bathrooms are not wheelchair accessible, you can't fit a walker or a wheelchair in their bathrooms. Anything extra is an extra charge. The food here wasn't so good, it was good at first, but it started going downhill. They were more expensive for less service. The staff here were run ragged. They don't have enough staff, and they have a lot of turnover. They go through directors quite a bit.

My mother has been very unhappy since moving in here. She said every week practically there’s new faces- new care staff, new managers. It’s very hard to get to know the people who are supposed to care for her when they are always being replaced. The one thing my mother loves is the morning devotions but she was told by a staff member that the activity manager that did this activity has been replaced as well. I’m fine with changes if it’s for the positive of the residents but I don’t feel that’s why these changes are being made. Her care needs are slipping through the cracks because the staff is constantly changing and they don’t know her needs.

Some of the care staff are good but if you have any issues arise good luck getting them addressed. The director is never there. The nurse never answers. I call or stop by and she’s not there or already left. And she never cares to return my calls either. Most of the managers don’t care enough to try to help or don’t have the authority.