PruittHealth

I think the staff at PruittPlace Buckhead tries hard - they have good attitudes and care about the residents. However, the overall staffing levels are low and have gotten worse. Also, there's a lot of cost cutting and belt tightening which seems excessive given the price point. I would not recommend PruittPlace Buckhead to someone new.

The staff at The Oaks Carrollton was very friendly and helpful. However, they are severely understaffed and the quality of care suffers because of this. Unfortunately, my family member became very sick at the facility and had to be hospitalized for over a month and then moved to full-time nursing home care. There was an extreme amount of turnover of the staff due to lack of staffing. The food was okay. The housekeeping in the rooms has suffered because of lack of staff. Again, the staff was very friendly and communicated needs and issues. They are just understaffed, which resulted in sometimes lack of care.

So far Forest Heights as been great. The staff is what it is but our loved one likes it. The staff could improve at night, but our day guy is great. They have been great overall to our family.

It is ok but could be better. It has good days and bad. I do not visit every day as husband does; but each time i have visited I find his bathroom needed cleaning. Staff is very friendly. The staff I have met are very cordial, give updates etc. Need more like them. Seems like CC is under staffed to me on the Floor and in Office. It could be better. He is either watching tv or looking out his window. He shouldn't be allowed to say no for certain things, just because it's convenient. He participates in all the things he can. He likes his meals. Especially desert! He does what he can. We take him when family comes. I think on a whole for what we pay he should be getting better/more. . .I don't see a justification for an increase at this time. Having said all that I realize CC is a business and 2020 changed the world; but it's also the lives of our beloved elderly family members which some have out lived or have no memories of those they love. We just want their finally days to be consistent and filled with grace, peace and love.

The financial person REFUSES to call me back or communicate with me. The care that was promised is different than what my loved one receives. Either the staff is not trained well or they ignore what they're supposed to do. They've just recently been bought by Pruitt, so who knows what will happen. I would not recommend the facility to others.

We like the facility location, the nice building, and his room. When food is delivered to his room it is cold. They need hot plate covers like memory care has instead just plastic wrap. Understaffed OR the staff takes too many breaks OR spends too much time playing on their cellphone. My dad presses his button and waits over an hour for someone to come help him. They need cameras in the common areas and the nurses stations for accountability. When dad qualifies for VA aid and attendance, then he may be able to afford [name removed].

Our family had an in person tour with Forest Heights and the reason we gave the 3 stars is because they were renovating but we did not see any residents or employees out and about.

Dad got sick, a virus, which could happen to anyone. As he had diarrhea for 5 hours, I was cleaning and caring for him. I am not sure why no one helped me, except to bring me gloves and bath sheets. He was so sick he had to be transported to ER. He was in hospital 6 days. He did not want to go back!!!!!

Not the best community for higher functioning residents

It is a great place if your are more on the basic assisted living scale - if you are able to walk places yourself or even wheel yourself in a wheel chair, but if you are in the in between range the quality of care is inconsistent. Sometimes the care was great and other times not so much and the response time could take anywhere between 5 minutes to 4 hours.

The staff are friendly and the food is good. My biggest concern is that the community is understaffed due to COVID and the way the employment is right now. The community still uses a pull cord and it is a concern, as it can be hard to have my loved one request assistance if they fall. Air went out in my loved one's room, and this was a concern as it was not address immediately. Overall my loved one seems happy here.

The food sometimes arrive a little cold, they do feed you a lot and sometimes its good but other times not so good. The activities are still pretty limited due to the restrictions, and our biggest issue would be the communication. There is no communication with the management and the families. The driver who takes the residents to and from different place is absolutely awesome.

Heritage is a very attractive and welcoming community. The staff are very friendly. Mom only stayed one month as she recovered from prior accident and was able to return home. She and her family were very disappointed in the activities offered and opportunities to socialize. Initially the food service was good but this declined significantly near the end of her stay.

Loud entryway with much activity. Friendly staff, however, they did not know I was coming or who I should be meeting. Memory Care had linen and trash carts sitting in the hallway with a strong odor upon entry into the Unit.

Lovely home and close to the church. But, this home did not have a separate bedroom and living room. This is what we were searching for. Great staff and very helpful.

Memory Care Unit is well laid out. Sitting/dining area was a bit too dark & and cool. Roomy bathrooms w/black toilet seats for better visibility (great idea). Bedrooms have wardrobes instead of closets. It was lunchtime but not enough visible staff for my comfort. Residents provided w/off-site activities.

When I had a tour of the community it didn't seem like a happy place. The decor didn't pop and it didn't feel uplifting. It would have been a convenient location for us but I did not feel comfortable putting my loved one in that environment.

Very warm and friendly staff. Older community that needs some updating.

We took a tour of this community. The people have been great and they did answer all our questions. The only thing that turned me off was that the residents were all sitting in front of the t.v. not doing anything else. I wanted a more active community for my loved one.