Assisted Living
Memory Care
Independent Living
Home Care
Sign in

ProMedica Senior Care

Get personalized guidance

For pricing & availability

As a health-conscious, wellness-focused senior living company, ProMedica Senior Care offers senior living communities, including Best of Senior Living Award winners, as well as home health care, hospice care, and palliative care services. ProMedica Senior Care | Heartland and ManorCare communities offer skilled nursing and rehabilitation services, while Arden Courts® | ProMedica Senior Care Memory Care Communities provide care within a safe atmosphere. Assisted and independent living housing by ProMedica Senior Care includes various amenities and services to support the wellness of seniors. ProMedica Senior Care has 2,894 reviews and an average review rating of 4.4 out of 5. As “champions of caring,” ProMedica Senior Care staff offer what seniors need to receive compassionate care.

9.2

Review Score

2,894 reviews
68 communities
17 senior living award communities
Starting from $X,XXX/mo
1 community video

ProMedica Senior Care community listings

Showing 68 communities
Sort by
Filter by
Awards
best-meals-and-dining
best-meals-and-dining
Review Score
Care Type
See communities with
Starting at$X,XXX+ monthly
30
30 Photos available
10
Review Score
30 reviews

I am always amazed that the staff is so very kind, professional and competent. The nurses and staff are taking very good care of all the residents. The meals are good There are good activities and a good...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
15
15 Photos available
9.9
Review Score
53 reviews

The care my family member is receiving at Arden Courts is wonderful. The staff understands the needs of a person with dementia. The staff knows the residents and plans activities that they can be involved in...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Northbrook

3240 Milwaukee Ave, Northbrook, IL 60062

Starting at$X,XXX+ monthly
16
16 Photos available
9.9
Review Score
55 reviews

Absolutely a 5 PLUS for all 8. My husband was in there a year with a two trips to the er. The caregivers in his area could not have been more caring and supportive of him and our whole family. They became...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
17
17 Photos available
9.9
Review Score
50 reviews

A cut above the rest! Do not make a final selection on a memory community for your loved one until you check out Arden Courts, Kensington. Initial intake efforts are from woman who is the most caring and...

Best of Senior Living All Star
Provides: Memory Care

Arden Courts A ProMedica Memory Care Community in Kensington's primary focus is to provide care for people with Alzheimer’s disease or other forms of memory impairment. To visualize Arden Courts A ProMedica Memory Care Community in Kensington, picture four single level houses all connected by...

... Read more

Arden Courts A ProMedica Memory Care Community in Lely Palms

6125 Rattlesnake Hammock Road, Naples, FL 34113

Starting at$X,XXX+ monthly
22
22 Photos available
9.9
Review Score
58 reviews

The admitting process was easy for the family. The facility is very clean, the residents are well cared for. Lots of activities, a great place.

Provides: Memory Care

For over 25 years, Arden Courts ProMedica Memory Care has catered to the special needs of individuals living with memory loss. Staffed by specially trained caregivers, Arden Courts is solely dedicated to caring for individuals diagnosed with Alzheimer's disease and related dementias. Each...

... Read more

Arden Courts A ProMedica Memory Care Community in Susquehanna

2625 Ailanthus Lane, Harrisburg, PA 17110

Starting at$X,XXX+ monthly
19
19 Photos available
9.8
Review Score
67 reviews

We had a bumpy start at another facility due my husband’s mother’s exit-seeking behavior, which led us to Arden Courts. And thank goodness it did, becauseArden turned out to be the very best fit for her!!...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
19
19 Photos available
9.8
Review Score
97 reviews

Visited my sister and she has improved by leap and bounds. I came from VA to visit and am impressed by the attentive care my sister us receiving. Thank you for all your efforts on her behalf. Forever...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
14
14 Photos available
9.8
Review Score
32 reviews

I can't praise and thank them enough for all they did for us. Their pricing was clear and nothing else was added every time we turned around. The director met with me on short notice. Calmed my fears even...

Provides: Assisted Living, Memory Care

ProMedica Charlotte Stephenson Manor is a licensed Assisted Living Community that combines the resources of secure housing, personalized services and a continuum of healthcare designed to meet the needs of those who require help with daily living. Older adults who want to preserve the highest...

... Read more

Arden Courts A ProMedica Memory Care Community in Glen Ellyn

2 South 706 Park Blvd., Glen Ellyn, IL 60137

Starting at$X,XXX+ monthly
11
11 Photos available
9.8
Review Score
140 reviews

I would highly recommend Arden Courts to anyone who is looking for a wonderful place for their loved ones. They took great care of my husband when he was there and I will be forever grateful to them.

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Elk Grove

1940 Nerge Rd, Elk Grove Village, IL 60007

Starting at$X,XXX+ monthly
23
23 Photos available
9.8
Review Score
72 reviews

Arden Court has been welcoming, supportive and truly understanding with my Mom and her transition. They not only accepted my Mom & our family but also my Mom's hospice team. We could not be happier with the...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Our free advisors can help

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By sharing your contact information, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls from us and our community customers; however, your consent is not a condition to using our service, but we cannot refer you without your contact information. Msg and Data Rates may apply. Msg frequency varies. Text HELP for Help. Text STOP for Stop.

Arden Courts A ProMedica Memory Care Community in Fair Oaks

12469 Lee Jackson Memorial Highway, Fairfax, VA 22033

Starting at$X,XXX+ monthly
20
20 Photos available
9.7
Review Score
47 reviews

My sister moved into Arden Courts 18 months ago and it has been wonderful. The staff treat the residents and families like their own. It’s the perfect size and lay out for a people living with dementia. ...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
18
18 Photos available
9.7
Review Score
33 reviews

My sister, who has had early onset Alzheimer’s for a while, moved to Arden Courts in Farmington in June last year. We have been very pleased with their care and concern for my sister, the staff are mostly...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Lely Palms A ProMedica Senior Living Community

1000 Lely Palms Drive, Naples, FL 34113

Starting at$X,XXX+ monthly
22
22 Photos available
9.7
Review Score
68 reviews

i’ve visited five other nursing homes between my mother, father and aunts and uncles, and this is by far the cleanest and the friendliest and the nicest of all of them I’ve ever visited. I was there for...

Provides: Assisted Living, Independent Living

Looking for a community that offers something for everyone? Look no further then Lely Palms, a ProMedica Senior Living Community. Here you will find affordable, rental choices nestled on 28 scenic acres. Whether you are hoping to simplify your lifestyle by choosing the Full Service Plan or...

... Read more

Arden Courts A ProMedica Memory Care Community in Palos Heights

7880 W College Dr, Palos Heights, IL 60463

Starting at$X,XXX+ monthly
1
1 Video available
20
20 Photos available
9.6
Review Score
90 reviews
Provides: Memory Care

Arden Courts of Palos Heights is a Memory Care Assisted Living community dedicated to caring for individuals living with various forms of memory impairment and dementia. Located near the corner of Southwest Highway and College Drive, our community has been serving Palos Heights and the...

... Read more

Arden Courts A ProMedica Memory Care Community in Bingham Farms

24005 W 13 Mile Rd, Bingham Farms, MI 48025

Starting at$X,XXX+ monthly
12
12 Photos available
9.5
Review Score
82 reviews

The title of this review is my response when asked how my husband is doing. He is safe as there is always an "eye" or "ear" making sure he is protected. My husband is happy because all his needs and most of...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
20
20 Photos available
9.5
Review Score
65 reviews

The entire culture of Arden court of Geneva is warm and welcoming from [name removed] and [name removed] at the desk ,[name removed] the director, [name removed] , patient admission, [name removed] nursing...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Sterling Heights

11095 E Fourteen Mile Road, Sterling Heights, MI 48312

Starting at$X,XXX+ monthly
30
30 Photos available
9.4
Review Score
72 reviews

My loved one was recovering from surgery when I moved her to Arden Court. Since the beginning of her stay, she has been taken very good care of. I appreciate the kind and caring of the care givers. Thank you

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
17
17 Photos available
10
Review Score
48 reviews

All 5's very happy here. May not be as updated in terms of décor but do not let that detour you. Some of the newer " prettier" facilities do not offer the same level of care. There is very little turnover...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Kenwood

4580 E Galbraith Rd, Cincinnati, OH 45236

Starting at$X,XXX+ monthly
9
9 Photos available
9.9
Review Score
36 reviews

You guys were great! Very personable and approachable. Facilities were clean and smelled good. My father was well groomed. I would use your services again in the future!

Provides: Memory Care

For over 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Our community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Potomac

10718 Potomac Tennis Lane, Potomac, MD 20854

Starting at$X,XXX+ monthly
19
19 Photos available
9.9
Review Score
39 reviews

My family and I have had a great experience with Arden Courts Memory Care in Potomac for my dad. We were looking for a a facility that could take care of him and the advanced stages of dementia he lives...

Provides: Memory Care

Arden Courts of Potomac is a purpose built memory care community, for people living with Alzheimer’s disease and relate dementias.Our community is secure with outdoor courtyards and walking paths. We provide 24/7 care, which includes medication management,assistance with ADL’s, special...

... Read more

Arden Courts A ProMedica Memory Care Community in Wayne

800 Hamburg Turnpike, Wayne, NJ 07470

Starting at$X,XXX+ monthly
11
11 Photos available
9.9
Review Score
22 reviews

We were skeptical at first about putting our cousin in a senior facility. However, we knew we had to do something when she kept having memory problems, falling, felt lonely and just having an aid at home...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Jefferson Hills

380 Wray Large Road, Jefferson Hills, PA 15025

Starting at$X,XXX+ monthly
6
6 Photos available
9.8
Review Score
24 reviews

I was very impressed with Arden Courts Jefferson Hills. I met with [name removed], the Advisor of Arden Courts. She understood my situation & was very reassuring about taking care of my Mother. The facility...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more
Starting at$X,XXX+ monthly
73
73 Photos available
9.7
Review Score
66 reviews

My father moved into Arden Courts upon referral of a friend. He was dumped from his prior facility without notice. The staff at Arden Courts made ensured his transition into his new home was done with care...

Provides: Memory Care

Dementia Care is all we do, we are the specialists, trust us to do what we do best.Our memory care was purposefully built after 5 years worth of dementia research, specifically to meet their needs and enrich their lives as they work through the dementia progress!For nearly 25 years, Arden Courts...

... Read more

Arden Courts A ProMedica Memory Care Community in Chagrin Falls

8100 E Washington St, Chagrin Falls, OH 44023

Starting at$X,XXX+ monthly
7
7 Photos available
9.8
Review Score
21 reviews

I moved her to Arden Courts in Chagrin Falls Ohio which has 24 hour nursing coverage & is close to our two sons' homes. I would travel to Ohio for about 3 weeks then back to NH for about 3 weeks! Excellent...

Provides: Memory Care

For nearly 25 years, Arden Courts Memory Care has catered to the special needs of individuals with memory loss. Staffed by specially trained caregivers, Arden Courts cares for individuals diagnosed with Alzheimer's disease and related dementias. Each community features home like common areas,...

... Read more

Arden Courts A ProMedica Memory Care Community in Silver Spring

2505 Musgrove Road, Silver Spring, MD 20904

Starting at$X,XXX+ monthly
18
18 Photos available
9.7
Review Score
35 reviews

Arden Courts has been a comforting choice for our family, providing compassionate, memory-focused care in a safe, welcoming environment. The staff genuinely cares for each resident, creating a sense of...

Provides: Memory Care

Arden Courts of Silver Spring is a unique assisted living community that was built over 25 years ago and was designed exclusively for persons living with Alzheimer's disease and related dementia's. Our community is the second community to be built out of the 50+ Arden’s in the United States. We...

... Read more
Viewing 1-25 out of 68 communities

Community videos

View the ProMedica Senior Care lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how ProMedica Senior Care welcomes its residents home.

Arden Courts A ProMedica Memory Care Community in Palos Heights

Take a virtual tour of Arden Courts of Palos Heights in Palos Heights, IL
Take a virtual tour of Arden Courts of Palos Heights, a maintenance-free pet friendly Memory Care community located in Palos Heights, IL. To schedule a live tour, contact a local senior living advisor.

1 min December 22, 2022

Reviews
for ProMedica Senior Care

9.2
Review Score
2,896 reviews

Review Score

2,896 reviews
9.2

Out of 10


5 star

71%

4 star

18%

3 star

6%

2 star

3%

1 star

5%

A Place for Mom has scored ProMedica Senior Care with 9.2 out of 10 using our proprietary review score based on 1,245 reviews in the last 2 years. Over all time, ProMedica Senior Care has 2,896 reviews with an average "overall experience" of 4.4 out of 5.

Overall Experience
2,046
493
170
66
121
Date Submitted
402
824
1,245
Reviewer
124
2,141
474
85
Care Received
161
37
2,698
2581-2600 of 2896 reviews
Sort by

3.0
PJ P - Family/Friend
Memory Care
January 22, 2024
Arden Court

We have found Arden Court to be pretty similar to most others. We had heard great things about them prior to placing our loved one there. As is the case almost every place, the sales team makes promises that the workers do not keep. Overall, I would say they are simply average, mainly due to the daily care staff. 90% appear to be there strictly for a paycheck. They lack compassion or empathy for patients. Many sit at tables on their phones. We question whether room checks are done hourly. There are other times we have found the rooms a mess. Again, after reading reviews of other facilities, this seems to be a common theme. There are a few staff members who go above and beyond but they are the few. The meals fluctuate between pretty good to below average. Limited variety provided. They claim they always have stand by items but that is not the case.

Cleanliness

4

Friendliness

2

Meals & Dining

2

Care Services

3

Activities

4

Staff

2

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
January 5, 2024
Verified Review
Beyond the basic questions

- What techniques are used to redirect behavior outbursts? - How much does medication come into play when managing behavior? - when behavioral issues occur, how is this handled to keep other residents calm? - what is the policy for alerting you to emergency bs non emergency situations? (Timing) - if a resident needs emergency care, or rehab, how are they notified/kept in the loop of progress?

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

4

Staff

4

Value for Cost

3


3.0
Amy - Family/Friend
Assisted Living
December 29, 2023
Verified Review
Overall a nice community

overall we like the room value at Springhouse of Pikesville and the amenities are nice. We would recommend this community to other families based on the experience we have had so far.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
December 21, 2023
Verified Review
needs more qualified staff, disappointed, room for improvements

They need more qualified help in care givers with better follow through on hygiene and activity planning. They need to do a better job in keeping rooms clean-mainly personal washrooms and floors in bedrooms.

Cleanliness

3

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
November 27, 2023
Verified Review
Could use Improvements

The place is very welcoming, and the workers are better than most of the other places I have seen. They could improve with watching the residents much more and provide better care. The girls not only have to watch the residents and also do their laundry. Too many times I have had to discuss the care of my family member not being taken care of like her teeth are not in for meals, sheets need to be changed, and the room in disarray. They just increased their prices and I have seen reduced care. Overall I feel the medical field in general is not up to the standards as they should be.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

5

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
November 1, 2023
Verified Review
Our Experience at Arden Courts

Biggest problem with Arden Courts in Sterling Heights, in my opinion, is the Director. She is not empathetic or supportive and does not listen. But many of the other staff are very good. The facility is excellent, especially the outdoor access. And the recruitment person, [name removed], is also excellent and very helpful. If outdoor access is a priority, there are no other good options.

Cleanliness

5

Friendliness

2

Meals & Dining

3

Care Services

2

Activities

3

Staff

3

Value for Cost

4


3.0
Henry D - Resident/client
Independent Living
October 25, 2023
A real review

OK I would like to see more people and outside activities I’ve gone to for meetings for the bocce ball and the last one at the meeting we had last Friday two other men showed up for your need about 8 to 16 to make up teams. Yes and add there’s just tons of people on here interested in so I was just appointed in that, what are you gonna be some more people get interested I don’t know call I’m hoping the putting greens I guess that’s OK for a golfer but not for me cause I’m not. I’m not a golfer so I was hoping to get into the basketball and have some teams and have some outside activities .

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

2

Staff

5

Value for Cost

4


3.0
Anonymous - Family/Friend
Memory Care
October 20, 2023
Verified Review
Oversold

My loved one was previously a resident at Arden Courts Memory Care Palos Heights and overall our experience at this facility was okay. However, I think that they set the expectations way too high and then could not deliver. My loved one did not receive the care that he needed and was told that he would get. I would recommend Arden Courts Memory Care Palos Heights to others if the potential resident assumed that they would only receive half of what they were promised.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

4

Staff

3

Value for Cost

4


3.0
Anonymous - Family/Friend
Memory Care
October 9, 2023
Verified Review
Undelivered Promises

Areas that The Auberge at Lake Zurich could improve no - Accountability in caring for the clients. My husband had multiple "lack of care" instances. When he came home I was back and forth with hospital and doctors offices.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

3

Activities

No data collected

Staff

5

Value for Cost

2


3.0
Anonymous - Family/Friend
Memory Care
October 5, 2023
Verified Review
Review for Arden Courts A ProMedica Memory Care Community in Fair Oaks

They responded first to my inquiry, were able to host a tour right away, and was close to our location. I would recommend it.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
September 27, 2023
Verified Review
Review for Arden Courts A ProMedica Memory Care Community in Sterling Heights

I'd say if your loved one has any challenging behaviors they shouldn't go there. They aren't equipped to handle people with challenges outside the typical memory concerns. They have a beautiful outdoor area we knew my loved one would really like.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

No data collected

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
September 27, 2023
Verified Review
Arden Courts a ProMedica Memory Care Community review

Overall when she first went in the room was dirty. Spiders and cobwebs everywhere. Some black all over corner of room by air and heat vent. Crap on back of bathroom door. [name removed] took care of it all and got it cleaned up. Didn't like one of the employees saying that I dropped my mom off like a dog at a shelter to my sister. Meals they only have 1 meal plan for dinner if they don't like it or can't eat it due to heartburn or herds. They give them a peanut butter and jelly sandwich for dinner. What am I paying for as far as meals? Then I told [name removed] not to order 2 medications of my mom's the day she went in because I have Grant's for them. They ordered them any how, so now I have to pay for them. Even though I called them when I got bill and they said they would send back but they didn't. Now I am paying over [fee removed] dollars for 2 meds that should have never been ordered. I heard such great things about Arden Courts but the first month and a half has been total Hell for me. Some people there are bitches. Not telling names and Liars. I will not recommend Arden Courts to anyone at this time. I have been checking into other places or bringing my mom back to my home and having people come to my home to help me.

Cleanliness

1

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

5

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
August 28, 2023
Verified Review
Our Experience

I would not recommend Arden Courts Memory Care Wilmington if your family member is a two person lift and wants to nap. My loved one is not getting enough rest. The staff is friendly, but my loved one's caretaker does not allow my loved one to nap because it's too much work getting her in and out of bed. My loved one's level of care is more skilled care and there are not enough aids to assist. The ratio is 2 aids per 11 or 12 residents.

Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

2

Activities

5

Staff

3

Value for Cost

4


3.0
Anonymous - Family/Friend
Memory Care
August 8, 2023
Verified Review
turnover of staff, not the best experience, do not recommend

There was an administration change during our time there. To that end, the new administration was no willing to uphold the previous one's agreement. This facility was costly and the residents were well cared for but the food was horrible and staff played favorites. I would not recommend Arden Courts in Wilmington - staffing these facilities is miserable.

Cleanliness

5

Friendliness

4

Meals & Dining

1

Care Services

1

Activities

1

Staff

4

Value for Cost

1


3.0
Anonymous - Family/Friend
Memory Care
August 7, 2023
Verified Review
Review for Arden Courts A ProMedica Memory Care Community in Whippany

It's a good facility for the most part. It's safe, has an outdoor area, indoors is spacious. We picked this community because they specialize in dementia.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
August 3, 2023
Verified Review
Review for Arden Courts A ProMedica Memory Care Community in Fair Oaks

They are still better than other establishments around here, but they need to get their management issues solved and get back on mission. We picked this community because they specialized in advance dementia care. Facilities is on target, but the staff training is not where it should be.

Cleanliness

3

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

4

Staff

3

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
July 10, 2023
Verified Review
Staff is eager to help with the needs of your loved one

They are very engaged with the clients and family. The monthly learning sessions with the families was very helpful and informative. They could do better with communication between the staff and clients. I believe the staff was trying to accommodate some requests but did not communicate with the following shift on the requests. Also there were times where the room appeared to have a quick mopping and missed some of the floor. I think Covid and the ridiculous Illinois Covid policies and oversight caused difficulty with appropriate staffing. There were times when the staff level was low, but not the fault of Auberge. They did their best to compensate for the lack of staffing but seemed a little overwhelmed for the clients who needed more care and attention. I believe they are better staffed today but my rating is for the period we were there and Covid policies were difficult to navigate. Overall the leadership staff was eager to help and corrected any concerns we had. The hospice group has to get a lot better. I know they are a third party but boy they communicated very little and never gave an update unless we called them.

Cleanliness

3

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

4


3.0
DC - Family/Friend
Memory Care
July 10, 2023
Concerning Situation

The beds at Arden Courts do not have any bedrails, nor hand rails of any kind to assist or protect the elderly. This has resulted in my 92 year old mother falling out of her bed numerous times as she has tried to get out of bed to go to the bathroom. There are no cameras, nor sensors of any kind to alert staff that my mother is getting out of bed to go to the bathroom at night. So my mother is on her own. This has resulted in my mother falling too many times! I have tried to stress the importance of these simple, sensible protocols to protect our elderly from ending up with broken bones, but my requests have been dismissed under the excuse that any type of bedrails and sensors are a restraint, and are not allowed. I feel frustrated and powerless. I feel that these are simple measures that prevent unnecessary injuries, pain and suffering. These simple measures should be part of memory care! It only makes sense!

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

3


3.0
Anonymous - Toured community
Memory Care
July 6, 2023
Verified Review
Tour experience

My 88 year old Dad wanted to go to a facility with my Mom. He was in independent living. He could not be in Memory Care. I wish that my mom could of gone here instead of [facility name removed. Arden Courts is was all memory care. A little dog was running around which was fun. Communal bath was concerning. That was another reason I kept looking.


3.0
Teresa - Family/Friend
Memory Care
June 30, 2023
A nice community with caring and friendly staff sounds good

The staff members at Linden Village were amazing, friendly, and kind. Food was good but not great. Rooms small but adequate. I called once and a resident answered the phone, which was a little concerning. Everything seemed clean.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

4


Viewing 2581-2600 out of 2896 reviews

Frequently asked questions

There are 68 total ProMedica Senior Care Facilities.

More questions?

Ask an A Place for Mom local advisor at no cost.