ProMedica Senior Care

Love the outdoor area and the fact that residents can walk all the way around! Sadly my mother in law ended up closer to her daughter's home.

The staff is very clean and pretty friendly. I felt like their community fee was pretty high, and they were not very flexible. Sometimes I will see a group of residents in an area, and I won't see any staff there to monitor them, or keep an eye on them. I don't see a lot of activity, I see some, but she can't participate a lot, so I may not notice as much. The meals seem to be adequate, the level of food and presentation are pretty good. They have a crew that does nothing but laundry, and one for just the dining room. That frees the caregivers up to focus on the residents. They do laundry every day. Maryanne the family ambassador here, is very good at her job. The people I have met here, Linda, the nurses and Maryanne are great. It's a very open and layout, they don't separate the levels, and they can walk all around. They also have a full time social worker, so if the CNA's and nurses have a tough time, she is there to help, and they have a support group that the social worker hosts. They have a house dog that everyone likes a lot, it's very well trained and behaves well. They also have a three hole putt putt in the garden, and a greenhouse, they have a lot of different things. They also have events geared toward the families, and are very encouraging of family time.

It's been really pretty good. I like the size of the place, they don't take too many residents, and they keep the ratio of caregivers to residents at a good balance. The age range is closer to his than the last place. The food looks nice, but it's not as great as I would like it to be, sometimes the chicken is dry. There was a salmon with a mango chutney, but they didn't have any other options, and they have a lot of broccoli. They are coming out with an anytime menu, I would like to see more options. It's a beautiful facility, they have kitchens where the residents can go, with refrigerators, where they can grab a drink or a snack. I think they are still working out a few bugs, they opened less than a year ago, but they are doing a pretty good job so far.

Exceptional 13-year old facility; clean & a secure compound that is dedicated in caring for dementia residents. Primary drawback is the cost over a long-term sustainability with approximately $70K per year with a initial buy-in/deposit of $3K. Another drawback is the driving distance for most of the family in the area, located on the West Shore in Camp Hill and Mechanicsburg areas. Additionally, their other division for nursing homes is not rated very well in the event a resident needs to transition from Assisted Living/Memory Unit to an actual nursing home.

Silverado is fantastic. They have rugs in the common area that could use a cleaning. Everything else is very clean. I never see any dust or dirt anywhere. The staff is excellent, I haven't ran into anyone who isn't friendly. They are also very good about when I call they know my voice and who I am calling for and why, what building she is in. I think they are set up very well. There are four ranch type homes that are large squares with a common area in the middle with the rooms on the outside. Even with four buildings they know me by name. I've looked around a lot and I believe she is getting the same quality of care as she would have anywhere and they are about three quarters of the price others would have charged. I like that it is strictly memory care and Alzheimer's, there are no other levels of care, so they all know what they are working with and how to deal with it. Communication with me has been great, they always call me very shortly after something happens. I don't think any of these places are as attentive as they could be, and I would like to see more walking around and asking if they need more water or things like that. There is enough personnel around to do that. They are extremely patient with me, and with my loved one. The food is very good, they say they offer a choice, but not when they are presenting it to the person. If they don't eat what is presented to them, then they will ask if they want something else, but the choice is not presented up front. If we are there at mealtime, they encourage us to stay and eat, and there is no charge for that. My only criticism is that because it is four buildings, the only way from building to building is outside, I am not sure how that will work in the winter. Outside entertainment will come to one building and people gather to it, it seems in the winter that may be an issue. I've heard that the entertainment will rotate buildings from week to week so they will all get the chance to see it, but I feel like each building should have entertainment each week.

I think it's very clean. The staff is very friendly. They are a little more expensive than others. I think he gets good care, but there have been a few things that have bothered me. There was a bruise one time, that I couldn't really explain. However they were very quick to take care of my concern. They put him in his chair and take him down to eat every time, whether he wants to go or not, and I do like that. I would like to see them put him it with the group activities. They did have him in the group activity for the very first time, which I noticed and really liked. I have had to ask for the bill, I had to just go up and pay, but this is the second bill and they still haven't sent me one. They don't rely on hospice for everything, which I also like.

I really liked the idea they have to place residents in neighborhoods according to their level of dementia care. Each neighborhood is equipped with it's own dining room, kitchen, tv/living room, medicine room, and chart room. I also like that most of the rooms open up to a hall that has openings where they can see other people are in the kitchen or living room. My mom does not like to be lost or alone. The draw back for us was the age of this facility. It is brand new and the corporation is fairly new to memory care. The people working there are trained in memory care, but as of the time we visited there were only 13 residents. It just opened about a month ago and I am a little hesitant. Still under consideration.

My niece tried the food and said it wasn’t very good, but I haven’t personally tried the food. The community is all very pleasant. They have nice outside areas. The parking is okay. The staff is friendly enough.

We toured this community when we were looking into care options for a loved one. This was a nice looking community, and the staff all seemed very caring and professional. However, the only rooms they had available were shared rooms, and we just didn't think our loved one would have been comfortable with a roommate.

The first 24 hours was unsettling do to some miss communication with the nurding staff. The problem was rectified promtly but could have done without the worry it created.

Very nice facility...clean and well-kept. Beautiful, secure walking path through garden setting. Staff is friendly and accessible. Planned activities throughout the day to keep residents occupied mentally and physically. We are very pleased with our choice.

After careful review of assisted living and memory care communities we selected Silverado for Mom. Staff is friendly, compassionate, professional, and always willing to help. The community has a resort-like feel to it, beautiful decor, and a wonderful courtyard. We love the well-mannered pets who live in the community. Love that staff often bring their pets and children to work with them. The food is great and families are welcome to share meals at any time. It is a very hard decision to move a loved one out of their home and into an unfamiliar place. Silverado has done a great job making the transition easier.

We used Silverado Sugar Land's daycare services for a time, and overall we were very pleased with the service. The staff were always very friendly, and greeted my loved one and our family warmly every time we arrived. The activities here were fantastic, they always had plenty going on, in addition to occasional trips and events.

They are going through some reconstruction inside the building. They are very, very respectable. There are couple of little qualms, but you’ll get that everywhere. They recognize you when you come in. It’s a smaller community – so they have more care services to go around.

So far they’re doing great. Everyone is so expensive – this whole assisted living thing. My loved one doesn’t use a lot of the activities yet. It’s one of the nicer communities. I don’t know if I’d say upscale, but a step above. The food looks better than food service grade.

We toured this community when we were looking into are options for our loved one. We thought this was a nice looking place! The facility itself was well kept and clean, and the staff seemed friendly and caring. We ended up choosing another community we thought would be a better fit, but this place is worth a look.

We toured this community when we were looking into senior living options for a loved one. I thought Silverado looked very nice, it was a nice clean place, and the staff were all very friendly. We ended up selecting a different community, but Silverado is definitely worth a look!

The food is pretty good, I have had one kind of bad meal, hot dog on a stick kind of thing. There is always something going on. They have some doggies here. Some have a resident dog but the ones here belong to the residents.

This was the best memory presentation. I didn't like the rooms at all. But it was really super clean on the inside. I want to avoid spending more than $4,000/mo if my dad is living away from Ann Arbor.

They keep them busy with activities. They just make it easier for placing someone with dementia into situations where they can thrive. There is enough parking. The food could be a little better as the portions aren’t very large.