ProMedica Senior Care

My mother resides there and I feel that she receives good care. Sometimes I have to question certain things with staff. I do feel that she is safe, warm, and comfortable right now.

The girls who run the activities are excellent. They have a hard job. The caregivers do their best in some difficult situations. I'll give them credit. The nurses do their best too, when trying to handle frustrating situations. Patients are always clean, well fed, and entertained. But there is still no place like home and it's painful having families separated.

My 5 STAR RATING IS BASED ONLY ON THE NEW DIRECTOR CHARLENE. They are on their 3rd director since my loved one has been in this facility. My opinion is they finally hired the proper director. She is experienced in the operational side and has worked in many areas. She is educated and committed to the residents care. Charlene has a strong sense of family and community. She communicates effectively to family members and staff. She is hands on,and spends quality and sincere time with the residents. She has a keen sense of the residents and staff. What more could one ask for in a director. Charlene's wisdom and inner as well as outer smiles are easily absorbed in the facility and among family members. She is easy to approach. Hopefully she will be recognized for her dedication, authenticity and work ethic. My experience in the past 2 and half years at this facility has been less than average, due to lack of trust with the head of the nursing,and difficulty dealing with corporate( a help line doesnt get me to the proper people, and they remain behind the scenes collecting paychecks , not concerned about the customer thats paying big bucks).I would like more money spent on music therapy which is a proven to enchance the spirits of my oved one. Everything is corporate, and by the time corporate is involved I have hired my own music therapist. In all fairness they did begin music therapy 2 x /month, which is not enough. Marketing threw a lavish reception for drs and social workers, with 4 valet parkers on site. This sent me over the edge. Food is horrific, all canned and frozen. Apparently there is a dietician, whom ive never seen.

The property is in great shape. It is always clean. They do a really good job there but could improve. The people are absolutely wonderful. They are loving, caring and kind. They could improve on the activities, they seem a little disorganized.

So far, things seem to be going well at Arden Courts. The staff is friendly and professional and the building and rooms are kept fresh and clean.

Our experience with Arden Courts was very brief, but it was a positive one overall. The staff I met were friendly and professional, and they did their best to look after my loved one and keep her comfortable while she was here.

Arden Courts of Northbrook is going well. I really like the place. My mom is not to the point where she needs a nursing home and this facility is kind of in between. Everyone is really nice. The place is nice and clean, no smells. She is still adjusting. It is smaller than the previous facility that she was at, which makes it nice. Things seem to be going very well.

Too big and pricey - but nice place - not good fit for Mom.

Mother has required increased assistance during the last six months. The staff has been very caring and has made every effort to provide for her physical, mental and emotional needs. The caregivers, med tecs and nurses work hard on a daily basis. Anita Vincent was always available to give me information, advice and support. She never pressured me and was truly understanding. I am very sorry that she is no longer with USMC. Richard and the housekeeping staff keep the facility clean, attractive and inviting. They did all the work involved in moving Mother to Willow. The kitchen staff does a good job with the meals and snacks. My only complaint is that the administrative and nursing staff has had many changes since March 2015. A stable staff provides the best environment for residents and the family members.

Overall things are good at Silverado Brookfield. They have dogs and cats and live bands that come in. I think that is really neat. The only thing I don't like about this facility is she doesn't get the same caregiver as often. At the previous facility she was in she would have the same caregiver five times a week. It was nice because they really got to know her specific needs. It was nice having one contact specifically to go to. Overall it has been a good experience. I like this facility because they are primarily treating dementia and Alzheimer's patients.

At Silverado Onion Creek they have a lot of activities but my husband is unable to participate in them. I have very happy with the facility. It is large and spacious. The rooms are quite large. My husbands condition keeps him from really enjoying the property. I do wish they had better personal care here. Overall I am pleased though.

Arden Courts wasn't a bad place, it was actually good. My loved one liked it there. It was a little expensive though.

The staff members are always open to any questions that we have and they are always very friendly. They take good care of my loved one at Silverado Brookfield, so it has been a good experience for all of us.

They have just been great with the transition; getting my mom in there, she was madder than a hack and they are just professionals and knew what to expect and gave us coaching on it and I think it's going to be fine.

Place is friendly and caring. Caregivers are given too much housekeeping chores. This time could be better spent assisting with residents who require help eating. There is no reason caregivers should be responsible for doing dishes and pans. Firstly it takes too much time and secondly it is a disturbance to the residents when dishes are slammed into the cabinets. Floors could be swept up by housekeeping. Caregivers should be providing care and fun with the residents.

Lovely, secure outdoor area to walk through for 2 blocks. Only one menu offered daily. The small hallways make it more homey and inviting. The tiny rooms to me were confining. You must leave the room to watch tv. Workers were cheerful. I wonder if activities could more male oriented.

We toured here when we were looking. The location wasn't very convenient for the family. The rooms were a little smaller than we had hoped. Everything else seemed nice, and we liked the way it was set up.

The nursing staff they have at Silverado Oak Village are very good and sets them apart from most other places like this.

My loved one was here for hospice. The whole pre-admission was kind of a disaster. They lost a few of my loved ones items, such as his clothes. The care services made up for it. The level of care was excellent. The communication with the care givers was good. I would recommend the Silverado Oak Village to anyone. If my loved one needs hospice again, we will bring him to the Silverado Oak Village again.

I liked this one very much and thought the staff was very friendly and the facility was very nice but it is on the expensive side. Liked that it was all memory care.