ProMedica Senior Care

We would definitely recommend the community to other families. Arden Court is a total Memory Care Center which is a huge plus. In other places that try to do all 3, the Memory Care portion is often forgotten or an afterthought. At Arden Court, everyone is geared to a program that meet the needs of Memory Care patients. The staff, the activities , the physical layout to highlight some items, are all set up to help these patients. One of the nicest features is a walled in backyard area which features a walking path, bird feeding area, pergolas and nice shrubs. Here patients can walk, observe and relax at their own pace. Another feature is the genuine warmth and friendliness from the entire staff. They know most of the residents by first name and they do care about their well being. Highly recommend Arden Courts.

What stood out the most was the cleanliness and friendliness of the staff!

Overall I was very happy with Arden Court in Silver Spring. There were a few questionable issues during the last 2 months of my dad's life and when he passed away, things were majorly mishandled by the nurse on duty, it was a Saturday so staffing was minimal. However, I met with the Administrative Staff regarding this and they were receptive to my concerns. Also, I was told that for whatever reason, the nurse did not follow the protocols for the death of a patient. The Admissions Director, [name removed], who was there at the time is top notch.

The thing is that when I needed to get my mom some help, it was hard finding someone and when you did, they needed to have another person to assist. So you had to find 2 people. I really liked the facility and the grounds were beautiful to walk. I think they need to hire more people and that seems to be a problem at many facilities - finding good people to help the elderly.

What we like the most about Arden Courts is the Friendliness, cleanliness, activities and administrative staff were outstanding. Yes, we would recommend this community to other families based on the experience

The staff is very competent and friendly. They truly care for the residents. Also note that the food is a big area for improvement. The portion size, the menu (lots of starches) and small portions are an issue. I understand that certain foods must be cooked softer for the residents but consideration needs to be made for the residents who do not need soft/overcooked vegetables or who would want a larger portion.

I brought my mom here for a respite stay. I have nothing but good things to say about the staff and the building. Everyone was very helpful navigating through this tough time. Mom left due to it being too far from me, but if I were closer, she’d stay. If you want top notch care for a dementia loved one, this is the place!

I am very pleased with the care provided for my dad. He is always clean and well cared for. The staff is friendly and treat the residence with dignity and respect. It is a very well designed facility and our family enjoys visiting there.

I'd give 4 across the board. We've been satisfied and very grateful but there's always room for improvement. The continuity of communication and general awareness between the care team, nursing, admin, and family could be improved. And I'd like to see the dining room cleaned more thoroughly. On the plus side, I do get a positive feeling from most of the staff and I feel the care team is kind and attentive. Of course, we don't know what happens when we're not there.

We chose Arden Courts in San Antonio because of the closeness of the facility to my house, the locked in rate, and the friendliness of all of the staff. They are very thoughtful and always looking out for the residents.

Staff is very kind caring , helpful. The residents and staff are wonderful Very happy with the fact that we can have a ring camera in mother's room and pop in and see her talk to her whenever we want this has made her transition go very smooth

My sister, who has had early onset Alzheimer’s for a while, moved to Arden Courts in Farmington in June last year. We have been very pleased with their care and concern for my sister, the staff are mostly very professional, good and kind. The food and general care are good and they organise a lot of varied entertainment for residents. The building is very well designed for someone with dementia who is still active. Friends in the neighborhood who visit more regularly than we can always give us positive reports. One suggestion is that a short newsletter for relations would be helpful so we could be kept updated about staff changes etc.

Had a great experience from the beginning of meeting with [name removed]. She was warm and welcoming. Most importantly, she help put our mind at ease. Mother was content being there. She especially enjoyed the outdoor space. Thank you [name removed]

While its only been a month, I believe overall Arden was the right choice for our mom. Nothing is perfect when you need 100% assistance with day to day life. She seems to be in good spirits and like the rest of us adapting to her new surroundings with the aides and care takers. I believe in the staff to provide us with updates on necessary issues and day to day living. So far we have been notified a few times on minor incidents.

The design and decor is attractive. The "houses" have their own theme so easy for residence to recognize where they live. Rooms are well designed for ease of managing dressing and bathroom needs. Independence is encouraged. Activities are well planned and varied. There are opportunities for socialization. The staff are mostly very helpful and nurses are on top of things. My husband settled in so much better than expected and even enjoys activities and his room. The rent is all inclusive so nor surprise bills. The management are very helpful and accessible.

My mother had been in Assisted Living until recently, when her dementia symptoms worsened. I was told she would need more specialized care and that I needed to find a memory care facility for her. For the next 3 weeks I hired private caregivers, allowing me to tour recommended facilities. I found that Arden Courts was built specifically for patients like my mother, who roamed the halls at night, and often attempted to escape (elope). Arden was much more secure than any other facility I toured, and patients were treated respectfully. They have activities planned daily that promote happiness and a sense of family. There are professionals on the premises and an adequate roster of caregivers to provide peace of mind for your loved one.

[name removed] the administrator is great. There have been times when he didn't look clean. It took over 3 months to get him a haircut. I was told the resident refused. At times he seems overly medicated. The resident is hard to handle. The staff is good to the resident. I ready the medical progress notes which said the resident has epilepsy. He does not. I pointed it out to [name removed] who had the physician contact me. This kind of error is concerning to me. The unit is mostly women. I think the resident would do better if there were more men. Also when he calls, I can hear someone whaling in the background. I think this is upsetting to him.

The ladies and gentlemen that take care of your loved one are fantastic and do a great job. They are unfortunately understaffed in my opinion. My mom seemed very happy and was singing all the time. The food was cafeteria quality. Not homemade like they said. They do offer a lot of snacks and desserts throughout the day. Coffee creamer was powder, no butter on rolls, stuff like that.

Staff turnover low, walking path outside and energetic feeling.

It is a home atmosphere , the staff is very easy to work with, facility is very clean.