ProMedica Senior Care

They're great, they really are. I like the fact that they have dogs for the residents to pet. They're very low key which makes it feel more home-like and they refer to it as their home, because it is. They treat the residents like that is their home. They've been extremely good to my mother. We've been pleasantly surprised. She's very happy there which makes us happy. She's not even asked to come hom which was surprising to my sister and I.

What really made the difference is the staff. They are just very friendly and helpful. They were very accommodating and overall just seemed trustworthy. Felt comfortable enough to entrust them with our loved ones.

This was a great community it just was not the right fit for us at this time. The staff is really friendly and they seem to have really good Alzheimer care. We liked the community it just wasn’t what we were looking for. We would recommend this community to anyone.

The main reason that we choose “Arden Courts” is because they are a full memory care community not mixed. The people here know what they are doing and are patient. We have only had one small issue and they worked quickly with use to resolve it.

We chose this community for the convenience of its location. It is located near our neighborhood so wasn’t a complete uprooting. The manager came by my house to talk to us he explained all the things they offered and answered any questions we had. They were available immediately so it really helped. My loved one is a little stubborn and gives the staff a fight so he keeps them busy. It is a very nice community with very nice landscaping. If we needed services like this again, we would use Arden Courts again.

Overall it's a very nice and clean facility. It is expensive, but what I liked most compared to other facilities is it was one price for everything. The majority of the staff was very friendly and kind. They had activities for residents and families all throughout the month. At times felt communication could have been better, but it was during a difficult time as well.

They're great at taking care of my dad, but they're not great keeping us informed. Yes, I would recommend Arden Courts to others.

We moved my sister-in-law into The Auberge at Vintage Lakes in about 1 year ago. Everyone has been very helpful and attentive. Sometimes it is difficult to get a quick answer, but I also understand that they have others to care for as well. My sister-in-law can be very opinionated but the staff seem to handle her very well and love on her. I love walking through the halls and all the care takers calling my sister-in-law by name. She knows most of their names also, especially her favorites.

Facilities are as good as I was hoping for. My wife has taken a liking to the entire staff. They have been very good to her. Always helpful, friendly and available. She seems to think of them as her new family of friends.

Caregivers are nice, food is good. Clean place and landscaping is nice. Wonderful place of business.

It's a good place and my dad is doing well there. I might add that the employees truly care about the residents and show them a lot of love

I struggle to answer the value for cost. Compared to the previous place in which my spouse was living for under [fee removed], this is worth the [fee removed], or so increase. That said, I feel the staff turnover in aides is high because pay is probably low and the job is taxing every way for caregivers.) Overall, I am very grateful. I would recommend Arden to anyone but strongly encourage management and sales to be more actively present with day-to-day logistics to keep all workers accountable and following promised protocols.

The staff are friendly and there was very little turn over while we were there. Most of the staff have accents though and some of the residents had difficulty understanding them. Communication is not the best at Arden Courts, particularly between shifts. A staff member on one shift didn't have any idea what happened during a previous shift so it was very difficult to get answers to questions. The WiFi is really bad as well so trying to do work while there or even just send texts, look something up, etc. can be difficult. Also, if you use something like an Amazon echo, it has to be reconnected to the internet every 24 hours. They also say they have a 24/7 open door policy but when my father was dying, we got some pushback from admin about staying with him around the clock. Staff were okay with it though and the night shift would even bring us water and snacks. They were very sweet. When my dad died, the staff also performed a nice ceremony.

The staff is attentive and caring. When any concerns is brought to their attention, it is followed up and addressed. I am very pleased and it is good to know my parent is safe.

This is strictly a memory care facility. My mom was more highly functioning and I moved her to an assisted living facility close to my home. It is easier to be close to the facility to visit. I would recommend Arden Courts in Warminster to others looking for memory care for their loved ones.

The facility is well run My mom complains about the food but it seems OK. I don't think we are getting a bargain but the facility is well run and staff is very pleasant and experienced. For an Alzheimer's patient care I would recommend them. They made great progress with our mom and know how to treat and deal with Alzheimer's patients. Like I said the care is not a bargain, but you get what you pay for and mom has made a dramatic turn for the better

I thought they were kind and caring with my mother but when she died her wedding rings were missing from her body.

The ladies in activities are just wonderful and caring people . I feel at ease now that I have seen their hearts and care with all the residents not just my family member. I look forward to coming for my visit now after meeting them. Those ladies not only love my family member they also show their care for me . The food also looks good no complaints from my aunt.

They are doing a good job taking care of my wife's Mother. [name removed]has Alzheimer's and Dementia. This was one of the few sites setup to care for people with those conditions. The only real problem we have had is that[name removed] clothes are missing. We were told that they do the laundry for everyone separately so there was no need to put [name removed]name on her clothes. We have started to put her name on her clothes and other possessions.

Everyone at Arden Court has been extremely supportive and caring with our entire family. The facility is well maintained and clean. All the care givers and staff are so good with my mom. They have taken great care of her.