Priority Life Care

This is for the Corp headq thanks for no virus now not [name removed] fault but yours the food sucks I am losing muscles because not enough meat the food distributor is bad our chef and crew is great but their not getting the product no decent fresh fruit 1banana a week don’t cut it we are getting old outdated stuff out of distributors also the portions are really funny we get chicken with no meat understand u didn’t want to give us anything but coffee no juice No milk etc I hv an ear to capital how Much stimulus did u get any way make it easier on us and don’t pick on our management do not raise my rent this year 200 in 3 years is ridiculous my mother lives here too I wish u deduct the money I am giving u for food and order out you will get old

My mother has a studio apartment here on the bottom floor. The food isn't good. The maintenance team has entered her apartment without knocking a couple of times. Right now, the community is on lock down because of the Covid-19 pandemic and as a result, the quality of the food has continued to decrease. The management has also recently changed and my mother seems to like him. My mother gets three meals a day and gets housekeeping services for her room. It doesn't seem they have cleaned my mother's carpets.

My mother-in-law lived in the assisted living side for 3 years and we regretted it almost from the beginning. Lots of talk during the sales pitch but you quickly discover that they are not capable of the follow through. We found other options but she just didn't have the energy to move again. Most of the CNA’s there did as good a job as they could but they were spread so thin. I think it is poorly managed from the very top. The nurse is next to impossible to reach. The food was awful with the occasional (as in once every 4 to 5 months) special meal. Residents complained all the time with no improvement. It was not a happy environment.

Dementia and alzheimer residents are with the general population. This can be difficult for residents who do not have this issue. Residents will not have a place for refuge. Sad for residents with those conditions, but it makes it hard for the general population.

There no safety for seniors, elevator is always broken. They have maintenance staff try to repair it instead of licensed elevator service. They make excuse elevator is 30 years old mean while residents cant leave there apartments at all if on 2nd or 3rd floor for weeks at times because elevator not working. Fire department having to come to carry resident up and down stairs if they have md appointments like they dont have other things to attend to because this facility feels they dont need to do the right thing and repair correctly if cant get parts because its 30 years old as they claim then replace it. Yes its independent but it's also seniors and its unacceptable to have this happening constantly. Thank you for at least bringing there meals to them seeing they pay alot to live there that's the least you could do.

Independence Court is very filthy and neglects elderly residents. People sit in urine soaked clothing for hours. The staff to resident ratio is poor. Fecal matter can be found on chairs and railings. Cleaning staff is lazy. Evidence of roaches in resident rooms, some rooms have a bed bug infestation. The property is under construction and has NO barriers in place to keep people safe, which means the risk of injury or death is high. Residents are exposed to uncovered electrical wires, exposed nails and other construction hazards. This place puts profits over safety everyday and will lie to cover up injuries.

WE ARE NO LONGER THERE, WE LEFT AFTER AN VERY EXPERIENCE WEEK, AS IT WAS MORE DANGERS FOR US TO BE THERE THAN IN OUR OWN HOME ALONE.

It is so sad to think that Broadmore does not give the help that is needed to our loved ones. I heard and heard over and over again from the staff we will take care of the needs of my dad when he was there. He could have been a great asset to Broadmore for his age of 105 when he passed May of this year. They never even called to tell me he passed and let Hospice take care of it. And at that it did not seem proper. No one cared. But they cared to get the monthly rent... As of now we are over 5 months and they owe me money for May and only for about 10 days and no they have not contacted me. I contacted them and yes they owe me a small amount that is a drop in bucket to them. I am told in simple terms after numerous emails to them that I have to simply wait my turn for a refund. Riciculous!! I am sorry they work in this way because let you be late to pay and you get charged a late fee. I would hope none of you reading this run into problems but from what I read now some already learned the non care you can expect... Thanks and sorry that this company running the Broadmore places make you wait in a so called line to maybe get the funds you deserve. After all our loved ones paid dearly to them...

We are moving my dad out of Elmcroft. When he first arrived the place was great. They had a major turnover in employees and it has gone downhill fast. One example is my father has a wound and needs bandages changed every day. They do not and it is no longer a safe place for your family member. We are moving him out in two days. It will be such a relief. I have spoken to other residents who feel the same way. Last week I counted out of 70 rooms. 33 were empty. That should tell the story.

UGH! Atria Manresa in Annapolis has been an administrative NIGHTMARE since my father-in-law's first month there in [date removed]! He initially was a Level 1 care. By [date removed], they decided upon assessment (they never notified me, tho they know I'm POA & asked to be there for everything, since i'm 15min away!) that he was now a LEVEL 5 care!?! Nothing in his needs or medications changed in that month! But it's a great way to jack up the billing! I've been fighting by phone and text and emails over and over again to get corrected care levels, overage charges refunded, corrected bills............and on and on it goes. If I knew then what I know now???? I'd pick a Plan B! I honestly don't know how they remain profitable and in business. They also, without my knowledge, set him up w/a doctor's appt (one of 'their' docs) and put him on medication w/out alerting me! This is insane!!??!! Please keep investigating! We were in a mad rush to find somewhere for him and bring him from out of state to a location near us. My blood pressure has DRASTICALLY changed...........and NOT for the better!

Was a nice place until recently when top new employees took over. They are unfriendly don’t seem to care. Would not recommend

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

A couple of months ago, I saw the nurse yellon at a resident to sit down. That same nurse was telling another resident who needed assistance with eating, to chug her drink. Later they promoted that nurse to Assistant Director of Nursing. Get your loved ones out of that ridiculous place. That is no way to treat memory care residents.

Beware: this facility is a money oriented rather than people oriented facility. We now pay almost nursing home rates !!!!! I am missing the former Executive Director who took the time to listen to us and the former nursing director who wasn’t a [removed]. My family member is paying astronomical prices for crap care, we are in the process of finding a new place to live for my loved one. TRUST ME POTENTIAL CUSTOMERS: there are too many places like this around to settle for one so overpriced!!! Do your homework before choosing a facility

My grandmother was in the memory care portion of this facility right under a month and to say the experience has been less than satisfactory would be an understatement. Upon our initial tour of the facility we asked if the staff encourages the residents to participate in the activities that were scheduled for the day. Furthermore, we asked if one of the residents were stubborn and said no at first would they still work to get them to participate. We explained that my grandmother was notorious for not wanting to participate unless encouraged to do so a few times, we were assured that the staff would be made aware as so to get her engaged. We were sold on the idea that she'd be in an environment that'd help her mentally and physically. However, after moving her in we'd visit often at different times of the day and every time we'd find her either laying in bed or sitting on couch sleeping when other residents were doing activities. When we inquired why she was always laying in bed or not with other residents, the answer was always "she didn't want to get up/participate." We've spoken to staff after these situations and were informed staff would be made aware to be more persistent in getting her up/engaged; however, no change was made and it was the same thing over and over again. Some other concerns I'd like to mention: staff locks the doors when residents are out in common areas, well upon visiting one day, we found my grandmother LOCKED inside her room, staff wasn't even aware she was locked inside the room. She fell twice while there, the first time she fell we questioned how she fell and none of the staff could give an answer and would state the person on duty at the time was not there. Another mentionable concern, when she has fell she has busted her head open and after the bleeding and they didn’t even bathe her when she came back from hospital they left all the blood on her. We had to ask them two days later if they would bathe her to get all the blood off her head and leg. She had a second fall a few days ago and we made the decision to just take her out of the facility completely. Some additional note worthy items: she's had items of hers come up missing and when we asked staff about the items they stated they would have to look around and never were able to give a straight answer. We had a small rail on her bed to assist her in sitting up/getting out of bed and one day we came to visit and it was missing. We inquired about it and was informed the state came in and removed it as it is considered a "restraint." We understood why it was removed, however when we asked where the rail was so we could take it home, none of the staff knew where it was. It was my grandmothers roommate that mentioned "I might know a place where it's at" and sure enough the room she showed us had the rail in it. Overall, my grandmother is in a worst state mentally and physically than a month ago when we put her in the facility; I wouldn’t recommend this place to anyone, especially for the price of $4,900 a month!

While Vista Springs is beautiful on the outside, the inside operation is unprofessional and out of control! Management is unreasonable in their belief that one building which houses 31 residents is cared for by TWO caregivers!! I have seen a revolving door of staff and management at this location and it is concerning. I was told the ratio of caregivers to residents is one to eight...this isn't even close to the truth!! It is more like one to fifteen!! This is dangerous to both the residents and caregivers. I cannot express enough how disappointed I am in the business operations of VS. Numbers are more important than care, clearly.

This place prices went up 975 dollars per month with no additional care and no change in residents health ,this place changes hands and price gets bumped ,dad who is a vet no longer can afford this place >seems to be a conspiracy to raise prices to the highest that was charged in Indiana .can yall say,monopoly and conplisit structuring at the expence of our elderly. two years ago 1500 to 2500 now its thousands more

Too expensive; and the quality of food is on the par of a local [Removed].

Zero stars for Reflections, the memory "care" unit. If you want you loved one sitting in her own urine for hours on end, this is the place for you. Recreation staff and a few nurses are great. Aides are overworked and poorly trained in dementia, how to talk to residents, and how to assist people who may be difficult or have special needs due to their disease. People's clothes aren't protected at meals by simple things like bibs and residents are often left hours on end without any interaction or stimulation. A resident can be calling out "I'm scared" and will be ignored rather than comforted. They paint a pretty picture and it "looks good" from time to time but if you spend a few hours there especially when the rec staff aren't around, you will see how it really is.